Complaint: [redacted] I am rejecting this response because:Prodigy has already acknowledged the damage in writing per the attached pdf file Their response to anything they damage or that wasn't done correctly on the house is "it's standard" Since Prodigy has referenced the NAHB, here is the lead paragraph taken from the introduction of the document: Scope of the Residential ConstructionPerformance GuidelinesThese guidelines are a collection of minimum performance criteria and should be interpreted as suchMany contractors routinely build to tighter tolerances than those expressed hereMoreover, the guidelines are intended as a reference that should be interpreted with common senseThey should be applied only within the scope of the particular project being performed; they are not intended to answer all questions pertaining to construction workmanship that might arise in the course of a typical residential construction projectThe guidelines selected for this manual deal with the issues that most frequently prompt questions for the contractor and the consumerPer the Residential Construction Performance Guidelines, damaged concrete by the contractor via permanent staining directly after the pour is not addressed specifically nor should it be since it's an event that should never or at least rarely happen and certainly would fall under the common sense provision which dictates the concrete is damaged and not provided in a new condition as was expected and paid for by me.Prodigy can talk about how great they are with other home builds but they certainly failed to live up to those expectations on my home To not step up and make it right for allowing the subcontractor to damage my concrete under their supervision as my project manager casts a lot of doubt that this is not their mode of operation and they have just been fortunate that others have not stepped up to report them and demand accountability I paid Prodigy at least $40k to be my project manager and paid a premium price for concrete The least they can do is give me some money back for not doing that part of the job correctly.Since they won't do the right thing, I need Revdex.com to enforce it and protect my consumer rights If so, it may prevent Prodigy from continuing these kind of tactics on future homes I can provide numerous additional photos for evidence but was limited on number by the system Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Prodigy has already acknowledged the damage in writing per the attached pdf file Their response to anything they damage or that wasn't done correctly on the house is "it's standard" Since Prodigy has referenced the NAHB, here is the lead paragraph taken from the introduction of the document: Scope of the Residential ConstructionPerformance GuidelinesThese guidelines are a collection of minimum performance criteria and should be interpreted as suchMany contractors routinely build to tighter tolerances than those expressed hereMoreover, the guidelines are intended as a reference that should be interpreted with common senseThey should be applied only within the scope of the particular project being performed; they are not intended to answer all questions pertaining to construction workmanship that might arise in the course of a typical residential construction projectThe guidelines selected for this manual deal with the issues that most frequently prompt questions for the contractor and the consumerPer the Residential Construction Performance Guidelines, damaged concrete by the contractor via permanent staining directly after the pour is not addressed specifically nor should it be since it's an event that should never or at least rarely happen and certainly would fall under the common sense provision which dictates the concrete is damaged and not provided in a new condition as was expected and paid for by me.Prodigy can talk about how great they are with other home builds but they certainly failed to live up to those expectations on my home To not step up and make it right for allowing the subcontractor to damage my concrete under their supervision as my project manager casts a lot of doubt that this is not their mode of operation and they have just been fortunate that others have not stepped up to report them and demand accountability I paid Prodigy at least $40k to be my project manager and paid a premium price for concrete The least they can do is give me some money back for not doing that part of the job correctly.Since they won't do the right thing, I need Revdex.com to enforce it and protect my consumer rights If so, it may prevent Prodigy from continuing these kind of tactics on future homes I can provide numerous additional photos for evidence but was limited on number by the system Sincerely, [redacted] ***