This response is to one of three additional complaints this person has made In my initial response I stated that the complainant moved in prior to the community rules being changed to only allow two cars per apartment, therefore she is okay to have the three vehicles that have been approved I'm not sure why she brings this up again in her follcomplaintsThe complainant continues to bring up the "felon" The felon is someone that an existing tenant began dating after the tenant had lived at the community I explained this in my initial response as well The felon never lived at the apartment community and when it was brought to our attention that our tenant was dating a felon she was told the felon could not come onto our private property for any reason and she moved out The complainant continues to bring up "going to court" Prodigy did not go to court, the complainant had to go to court because she was arrested when she called the police over a parking altercation with the felonI offered in my initial response to allow the complainant to move out now and to break her lease with no penalty I'm not sure what better offer I could make, however she "rejects" it She continues with this barrage of complaints of how terrible the property is and how poorly it is managed, yet she does not want to move out The parking policy is not going to be changed to allow her to double park her cars, in essence saving a parking spot for herself We're also not going to make an exception to the rule for her I'm not sure why the complainant thinks she deserves to be guaranteed a parking space next to the door of the building she lives in when no other resident is guaranteed the same The complainant is clearly unreasonable an unreasonable person
Management does not dispute there were a few issues with this apartment during this tenant's lease There was water intrusion from heavy rains, a pipe from an apartment above this unit burst and a there was a plumbing leak in this unit's bathroom It is unfortunate that there were so many issues during this tenant's lease, however they were all out of the control of management, or anyone for that matter The only thing management could have done is what they did and that was to immediately respond and make the appropriate repairs Ideally the water leaks would have been reported immediately by the tenant and the repairs could have been made sooner, that being said management was at the apartment making repairs as soon as the tenant notified them of the issues.With regard to not having an apartment available to move into, this is true This apartment community is consistently 100% occupied The complainant has given notice they are moving out at the end of June We're days away from then and their apartment is already re-rented The bathroom that was offered to the tenant by maintenance was vacant for days while it was being prepared for the next person to move in There were vacant apartments to move the complainant toAs of the date of this response all leaks and damage have been repaired and the tenant has not advised of any further issuesA disposition of the tenant's security deposit will be made in accordance with their lease and Ohio law
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appea
On AUGUST 8, I FILED A COMPLAINT AGAINST PRODIGY PROPERTIESMONTHS LATER, OCT 9, KNOWING THAT MY HUSBAND IS TRAVELING ON BUSINESS AND LYING EVEN FURTHER IN THEIR RESPONSE WHEN THEY SAID THAT I'M THE CONSTANT DRAMA, I WOULD LIKE TO ASK WHY IS NOT MY REQUEST NOT BEING GRANTED MONTHS AGO WHEN I HAVE ASKED FOR PRODIGY PROPERTIES TO RELEASE US OUT OF OUR LEASE ( NOT WHEN THEY KNOW MY HUSBAND IS TRAVELING OCT THRU NOV ) AND WHY CAN'T THEY SEND US WRITTEN DOCUMENTATION ON THEIR LETTERHEAD SAYING THEY WILL RELEASE US OUT OF OUR LEASE WITH A FULL REFUND ?
FOR ALL THE TURMOIL AND DISTRESS THAT PRODIGY PROPERTIES HAS PUT US THROUGH !! THE DRAMA HAS BEEN ON YOUR COMPANY , AND ON BRIAN L*** WHO SHOULD HAVE BEEN DOING HIS JOB AS A MANAGER ON THE PREVIOUS TENANTS THAT HAVE LIVED HERE THAT DIDNT GO BY THE RULES THAT ARE ON THE LEASE OR DOING BACKGROUND CHECKS ON PREVIOUS TENANTST SO DO NOT TRY TO SHIFT BLAME ONTO MEMY HUSBAND AND I HAVE HAD ENOUGH OR YOUR CONSTANT DRAMA!
OUR LEASE IS UP IN APRILWE WILL MOVE OUT THENYOU DIDN'T RELEASE US MONTHS AGO, FROM OUR LEASE SO, WE KNOW THAT YOU HAVE NO INTENTIONS OF GIVING US IN WRITING A RELEASE OUT OF OUR LEASE! WITH A FULL REFUND OF OUR DEPOSITAS I STATED IN MY COMPLAINT IN AUGUST , WE HAVE ALWAYS PAID OUR RENT ON TIME, AND KEPT TO OURSELVES*** PUBLISH THIS AND CLOSE MY FILE IT HAS BEEN RESOLVED!!!!
OCT 8, @ 5:20PM
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The repairs are not complete and I still have water coming from the ceiling in the bathroom and they have not patched up the holes in the walls that they made
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I have always and consistently told them on time when there was a problemI would not wait until days later to tell them as the company supposedly says that I haveI would be told that they would come out to fix something or finish solving the problem on another day and then they would not show up on the day they told me they wouldAny damage that has been caused was done by their maintenence team's lack of urgency to fix things in a timely mannerI have talked to management and have come to an agreement finally with them but them saying I was negligent on telling them of issues in a timely manner is absurd
Regards,
*** ***
Current community rules allow only one car per adult driver with a max a of two per apartment The complainant has three cars and is "grandfathered" The parking at this community is at a premium To ensure she always has a parking spot the complainant will park one of her
cars over the parking line, in effect double parking When she returns she will then either squeeze her car into the space left, or move her double parked car so she can fit her other car She mentioned she has a ** *** and an old ** bug, both very small cars that she able to squeeze into the small space created by her double parking Other residents either do not have a car small enough to fit into the space the complainant leaves, or they choose not to park there because they do want their car damagedThis apartment community has strict rules and background checks that are enforced by management The person with a felony was not a tenant An existing tenant started dating someone who had a felony When management discovered that this person was visiting the tenant the tenant was given an option to stop the visits at the apartment community, to move out on their own, or to be evicted The tenant moved out Rules can be difficult to enforce Someone double parking is easy to see A resident dating a felon is a little more difficult to discover Regardless, management is diligent in enforcing the rulesThe irony in the complainant's complaint and desired resolution is that she wishes for the rules to be followed and enforced yet she asks that she have a special set of rules established for herThe complainant has caused a lot of trouble for management and other residents with her inconsiderate parking habits The resolution being offered to the complainant is for her to terminate her lease now and move out without penalty All rules, including parking rules , will continue to be vigorously enforced by management
Prodigy will allow you to terminate your lease early provided you vacate no later than Both parties will sign an agreement agreeing not to discuss the settlement or offer opinions, feedback or reviews of the other partyIf a rental referral from another management company is received by Prodigy, Prodigy will decline to complete itYour security deposit will be dispersed in accordance with your lease agreement and Ohio lawProdigy is not concerned with a Revdex.com rating Prodigy is not even an accredited business with the Revdex.com Prodigy is concerned with its residents, your neighbors, who complain about the constant drama with you
They just want to live in peace Your neighbors would like for you to leave, so would Prodigy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I was never arrested Jeff, so perhaps better reading of the facts is in order and gathering of more detailed information would be of service to you and your companyI dont double park, nor have I asked for special treatment and since I have brought this attention to the Revdex.com, you have cleaned up ( evicting tenants that are not abiding by the lease agreement ) thanks to those of us, like myself and others who live thereI would LOVE TO LEAVE THE PROPERTY AND HAVE ASKED FOR DOCUMENTATION IN WRITING ON YOUR COMPANY LETTERHEAD FOR US TO BE ABLE TO BREAK OUR LEASE BY END OF NOVEMBER WITHOUT PENALTY AND TO RECEIVE A FULL DEPOSIT AND YOU WILL NOT MAIL US THAT LETTER, WHY IS THAT JEFF ? DO YOU NOT MEAN WHAT YOU SAY ON THE Revdex.com MESSAGE PAGE ? MY HUSBAND AND I CAN NOT MOVE OUT BY OCTOBER AS HE WILL BE TRAVELING FOR BUSINESS, BUT AS I HAVE STATED BEFORE WHEN YOU DID NOT ANSWER ME, WE CAN MOVE OUT BY NOVEMBER AND I HAVE EVEN SENT YOU A EMAIL TO YOUR PRODIGY EMAIL AND HAVE LEFT MESSAGES WITH CONNIE, AND OTHER EMPLOYEES AS WELLPSA RETRACTION ON YOUR COMMENT, THAT I WAS ARRESTED WILL NEED TO BE MADE! I WAS NEVER ARRESTED AND I HAVE COURT PAPERS AND OFFICERS NAMES TO PROVE THAT
Regards,
*** ***
Hello [redacted],I sent a email to Prodigy for a simple request on 8/27 and a second request on 9/8 to remove the DOG LINER FULL OF DOG POOH, the dog liner is over filled and filies are every where, not to mention that there are baggies of dog pooh on the ground near by. Now how hard is it to remove it and refill it with doggie liners as well?? Please add this to the list of complaints because I have sent 2 emails and nothing has been done. My id number is [redacted]thanks![redacted]
The message says:"I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint."
Then it says:"I have talked to management and have come to an agreement finally with them"
Not sure how to respond.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Management does not dispute there were a few issues with this apartment during this tenant's lease. There was water intrusion from heavy rains, a pipe from an apartment above this unit burst and a there was a plumbing leak in this unit's bathroom. It is unfortunate that there were so...
many issues during this tenant's lease, however they were all out of the control of management, or anyone for that matter. The only thing management could have done is what they did and that was to immediately respond and make the appropriate repairs. Ideally the water leaks would have been reported immediately by the tenant and the repairs could have been made sooner, that being said management was at the apartment making repairs as soon as the tenant notified them of the issues.With regard to not having an apartment available to move into, this is true. This apartment community is consistently 100% occupied. The complainant has given notice they are moving out at the end of June 2016. We're 30 days away from then and their apartment is already re-rented. The bathroom that was offered to the tenant by maintenance was vacant for days while it was being prepared for the next person to move in. There were vacant apartments to move the complainant to.
As of the date of this response all leaks and damage have been repaired and the tenant has not advised of any further issues.
A disposition of the tenant's security deposit will be made in accordance with their lease and Ohio law.
They went above and beyond to help me find my first home in 2005 and when it came to look again last year they did everything they could to make sure once again my family had the right fit. We are so happy with the professional atmosphere and the great attention to detail that we received. Prodigy Properties will be the only real estate company I ever use!
This response is to one of three additional complaints this person has made.
In my initial response I stated that the complainant moved in prior to the community rules being changed to only allow two cars per apartment, therefore she is okay to have the three vehicles that have been approved. I'm not sure why she brings this up again in her follow-up complaints.
The complainant continues to bring up the "felon". The felon is someone that an existing tenant began dating after the tenant had lived at the community. I explained this in my initial response as well. The felon never lived at the apartment community and when it was brought to our attention that our tenant was dating a felon she was told the felon could not come onto our private property for any reason and she moved out. The complainant continues to bring up "going to court". Prodigy did not go to court, the complainant had to go to court because she was arrested when she called the police over a parking altercation with the felon.
I offered in my initial response to allow the complainant to move out now and to break her lease with no penalty. I'm not sure what better offer I could make, however she "rejects" it. She continues with this barrage of complaints of how terrible the property is and how poorly it is managed, yet she does not want to move out. The parking policy is not going to be changed to allow her to double park her cars, in essence saving a parking spot for herself. We're also not going to make an exception to the rule for her. I'm not sure why the complainant thinks she deserves to be guaranteed a parking space next to the door of the building she lives in when no other resident is guaranteed the same. The complainant is clearly unreasonable an unreasonable person.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
This response is to one of three additional complaints this person has made In my initial response I stated that the complainant moved in prior to the community rules being changed to only allow two cars per apartment, therefore she is okay to have the three vehicles that have been approved I'm not sure why she brings this up again in her follcomplaintsThe complainant continues to bring up the "felon" The felon is someone that an existing tenant began dating after the tenant had lived at the community I explained this in my initial response as well The felon never lived at the apartment community and when it was brought to our attention that our tenant was dating a felon she was told the felon could not come onto our private property for any reason and she moved out The complainant continues to bring up "going to court" Prodigy did not go to court, the complainant had to go to court because she was arrested when she called the police over a parking altercation with the felonI offered in my initial response to allow the complainant to move out now and to break her lease with no penalty I'm not sure what better offer I could make, however she "rejects" it She continues with this barrage of complaints of how terrible the property is and how poorly it is managed, yet she does not want to move out The parking policy is not going to be changed to allow her to double park her cars, in essence saving a parking spot for herself We're also not going to make an exception to the rule for her I'm not sure why the complainant thinks she deserves to be guaranteed a parking space next to the door of the building she lives in when no other resident is guaranteed the same The complainant is clearly unreasonable an unreasonable person
Management does not dispute there were a few issues with this apartment during this tenant's lease There was water intrusion from heavy rains, a pipe from an apartment above this unit burst and a there was a plumbing leak in this unit's bathroom It is unfortunate that there were so many issues during this tenant's lease, however they were all out of the control of management, or anyone for that matter The only thing management could have done is what they did and that was to immediately respond and make the appropriate repairs Ideally the water leaks would have been reported immediately by the tenant and the repairs could have been made sooner, that being said management was at the apartment making repairs as soon as the tenant notified them of the issues.With regard to not having an apartment available to move into, this is true This apartment community is consistently 100% occupied The complainant has given notice they are moving out at the end of June We're days away from then and their apartment is already re-rented The bathroom that was offered to the tenant by maintenance was vacant for days while it was being prepared for the next person to move in There were vacant apartments to move the complainant toAs of the date of this response all leaks and damage have been repaired and the tenant has not advised of any further issuesA disposition of the tenant's security deposit will be made in accordance with their lease and Ohio law
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appea
On AUGUST 8, I FILED A COMPLAINT AGAINST PRODIGY PROPERTIESMONTHS LATER, OCT 9, KNOWING THAT MY HUSBAND IS TRAVELING ON BUSINESS AND LYING EVEN FURTHER IN THEIR RESPONSE WHEN THEY SAID THAT I'M THE CONSTANT DRAMA, I WOULD LIKE TO ASK WHY IS NOT MY REQUEST NOT BEING GRANTED MONTHS AGO WHEN I HAVE ASKED FOR PRODIGY PROPERTIES TO RELEASE US OUT OF OUR LEASE ( NOT WHEN THEY KNOW MY HUSBAND IS TRAVELING OCT THRU NOV ) AND WHY CAN'T THEY SEND US WRITTEN DOCUMENTATION ON THEIR LETTERHEAD SAYING THEY WILL RELEASE US OUT OF OUR LEASE WITH A FULL REFUND ?
FOR ALL THE TURMOIL AND DISTRESS THAT PRODIGY PROPERTIES HAS PUT US THROUGH !! THE DRAMA HAS BEEN ON YOUR COMPANY , AND ON BRIAN L*** WHO SHOULD HAVE BEEN DOING HIS JOB AS A MANAGER ON THE PREVIOUS TENANTS THAT HAVE LIVED HERE THAT DIDNT GO BY THE RULES THAT ARE ON THE LEASE OR DOING BACKGROUND CHECKS ON PREVIOUS TENANTST SO DO NOT TRY TO SHIFT BLAME ONTO MEMY HUSBAND AND I HAVE HAD ENOUGH OR YOUR CONSTANT DRAMA!
OUR LEASE IS UP IN APRILWE WILL MOVE OUT THENYOU DIDN'T RELEASE US MONTHS AGO, FROM OUR LEASE SO, WE KNOW THAT YOU HAVE NO INTENTIONS OF GIVING US IN WRITING A RELEASE OUT OF OUR LEASE! WITH A FULL REFUND OF OUR DEPOSITAS I STATED IN MY COMPLAINT IN AUGUST , WE HAVE ALWAYS PAID OUR RENT ON TIME, AND KEPT TO OURSELVES*** PUBLISH THIS AND CLOSE MY FILE IT HAS BEEN RESOLVED!!!!
OCT 8, @ 5:20PM
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The repairs are not complete and I still have water coming from the ceiling in the bathroom and they have not patched up the holes in the walls that they made
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I have always and consistently told them on time when there was a problemI would not wait until days later to tell them as the company supposedly says that I haveI would be told that they would come out to fix something or finish solving the problem on another day and then they would not show up on the day they told me they wouldAny damage that has been caused was done by their maintenence team's lack of urgency to fix things in a timely mannerI have talked to management and have come to an agreement finally with them but them saying I was negligent on telling them of issues in a timely manner is absurd
Regards,
*** ***
Current community rules allow only one car per adult driver with a max a of two per apartment The complainant has three cars and is "grandfathered" The parking at this community is at a premium To ensure she always has a parking spot the complainant will park one of her
cars over the parking line, in effect double parking When she returns she will then either squeeze her car into the space left, or move her double parked car so she can fit her other car She mentioned she has a ** *** and an old ** bug, both very small cars that she able to squeeze into the small space created by her double parking Other residents either do not have a car small enough to fit into the space the complainant leaves, or they choose not to park there because they do want their car damagedThis apartment community has strict rules and background checks that are enforced by management The person with a felony was not a tenant An existing tenant started dating someone who had a felony When management discovered that this person was visiting the tenant the tenant was given an option to stop the visits at the apartment community, to move out on their own, or to be evicted The tenant moved out Rules can be difficult to enforce Someone double parking is easy to see A resident dating a felon is a little more difficult to discover Regardless, management is diligent in enforcing the rulesThe irony in the complainant's complaint and desired resolution is that she wishes for the rules to be followed and enforced yet she asks that she have a special set of rules established for herThe complainant has caused a lot of trouble for management and other residents with her inconsiderate parking habits The resolution being offered to the complainant is for her to terminate her lease now and move out without penalty All rules, including parking rules , will continue to be vigorously enforced by management
Prodigy will allow you to terminate your lease early provided you vacate no later than Both parties will sign an agreement agreeing not to discuss the settlement or offer opinions, feedback or reviews of the other partyIf a rental referral from another management company is received by Prodigy, Prodigy will decline to complete itYour security deposit will be dispersed in accordance with your lease agreement and Ohio lawProdigy is not concerned with a Revdex.com rating Prodigy is not even an accredited business with the Revdex.com Prodigy is concerned with its residents, your neighbors, who complain about the constant drama with you
They just want to live in peace Your neighbors would like for you to leave, so would Prodigy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I was never arrested Jeff, so perhaps better reading of the facts is in order and gathering of more detailed information would be of service to you and your companyI dont double park, nor have I asked for special treatment and since I have brought this attention to the Revdex.com, you have cleaned up ( evicting tenants that are not abiding by the lease agreement ) thanks to those of us, like myself and others who live thereI would LOVE TO LEAVE THE PROPERTY AND HAVE ASKED FOR DOCUMENTATION IN WRITING ON YOUR COMPANY LETTERHEAD FOR US TO BE ABLE TO BREAK OUR LEASE BY END OF NOVEMBER WITHOUT PENALTY AND TO RECEIVE A FULL DEPOSIT AND YOU WILL NOT MAIL US THAT LETTER, WHY IS THAT JEFF ? DO YOU NOT MEAN WHAT YOU SAY ON THE Revdex.com MESSAGE PAGE ? MY HUSBAND AND I CAN NOT MOVE OUT BY OCTOBER AS HE WILL BE TRAVELING FOR BUSINESS, BUT AS I HAVE STATED BEFORE WHEN YOU DID NOT ANSWER ME, WE CAN MOVE OUT BY NOVEMBER AND I HAVE EVEN SENT YOU A EMAIL TO YOUR PRODIGY EMAIL AND HAVE LEFT MESSAGES WITH CONNIE, AND OTHER EMPLOYEES AS WELLPSA RETRACTION ON YOUR COMMENT, THAT I WAS ARRESTED WILL NEED TO BE MADE! I WAS NEVER ARRESTED AND I HAVE COURT PAPERS AND OFFICERS NAMES TO PROVE THAT
Regards,
*** ***
Hello [redacted],I sent a email to Prodigy for a simple request on 8/27 and a second request on 9/8 to remove the DOG LINER FULL OF DOG POOH, the dog liner is over filled and filies are every where, not to mention that there are baggies of dog pooh on the ground near by. Now how hard is it to remove it and refill it with doggie liners as well?? Please add this to the list of complaints because I have sent 2 emails and nothing has been done. My id number is [redacted]thanks![redacted]
The message says:"I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint."
Then it says:"I have talked to management and have come to an agreement finally with them"
Not sure how to respond.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Management does not dispute there were a few issues with this apartment during this tenant's lease. There was water intrusion from heavy rains, a pipe from an apartment above this unit burst and a there was a plumbing leak in this unit's bathroom. It is unfortunate that there were so...
many issues during this tenant's lease, however they were all out of the control of management, or anyone for that matter. The only thing management could have done is what they did and that was to immediately respond and make the appropriate repairs. Ideally the water leaks would have been reported immediately by the tenant and the repairs could have been made sooner, that being said management was at the apartment making repairs as soon as the tenant notified them of the issues.With regard to not having an apartment available to move into, this is true. This apartment community is consistently 100% occupied. The complainant has given notice they are moving out at the end of June 2016. We're 30 days away from then and their apartment is already re-rented. The bathroom that was offered to the tenant by maintenance was vacant for days while it was being prepared for the next person to move in. There were vacant apartments to move the complainant to.
As of the date of this response all leaks and damage have been repaired and the tenant has not advised of any further issues.
A disposition of the tenant's security deposit will be made in accordance with their lease and Ohio law.
They went above and beyond to help me find my first home in 2005 and when it came to look again last year they did everything they could to make sure once again my family had the right fit. We are so happy with the professional atmosphere and the great attention to detail that we received. Prodigy Properties will be the only real estate company I ever use!
This response is to one of three additional complaints this person has made.
In my initial response I stated that the complainant moved in prior to the community rules being changed to only allow two cars per apartment, therefore she is okay to have the three vehicles that have been approved. I'm not sure why she brings this up again in her follow-up complaints.
The complainant continues to bring up the "felon". The felon is someone that an existing tenant began dating after the tenant had lived at the community. I explained this in my initial response as well. The felon never lived at the apartment community and when it was brought to our attention that our tenant was dating a felon she was told the felon could not come onto our private property for any reason and she moved out. The complainant continues to bring up "going to court". Prodigy did not go to court, the complainant had to go to court because she was arrested when she called the police over a parking altercation with the felon.
I offered in my initial response to allow the complainant to move out now and to break her lease with no penalty. I'm not sure what better offer I could make, however she "rejects" it. She continues with this barrage of complaints of how terrible the property is and how poorly it is managed, yet she does not want to move out. The parking policy is not going to be changed to allow her to double park her cars, in essence saving a parking spot for herself. We're also not going to make an exception to the rule for her. I'm not sure why the complainant thinks she deserves to be guaranteed a parking space next to the door of the building she lives in when no other resident is guaranteed the same. The complainant is clearly unreasonable an unreasonable person.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]