Product Madness

I buy lot's of coins from products madness hundreds of dollars never win. Always just them taking my money. Save your money and go to a real casino you have better odds of winning. This gaming platform is not made for there customers to have a pleasant experience for their money. it solely for them to get your money as fast as possible. maybe someday these people will get shut down because it is nothing but a scam. Do not give them your hard earned money because they don't care how much money you give them it is not going to be fun. Because from the minute you buy coins you lose never win. It's crazy to me that a game like this can exist. Shame on them DO NOT PLAY THEIR GAMES save your money because I garintee you will not have fun.

I had two small purchases I made on Hearts of Vegas and didn't receive what I paid for. I notified customer support and they told me it looks like everything was delivered correctly. I have a screenshot of what they said was delivered correctly below. I got nothing but the runaround from them and I got no refund. So I will be deleting the app because I'm afraid to paid for anything else, afraid they will do the same thing again.

I logged in for my regular Friday boost bonus. Usually around 60-70 million. it was not there. They refused to give them to me . Just gave me a link that did not work. When I logged in on Sunday they said it was too late. Even though they never corrected the mistake all of friday night. I asked to have my account closed. Tired of spending money there. With little payback.

I purchased some Heart of Vegas coins and they doubled charged me. I then downloaded Cashman app and purchased coins. Heart of Vegas charged me also for a purchase. Apple refunded me on the first double charge, but declined the refund on the second overcharge.
After further investigation, product madness sells both gaming apps.
Beware of them helping themselves to your money.

Thank you for contacting us regarding this complaint We can confirm that we have responded to this individual via our online support ticketing system on 05/03/*** and hope that should they have any questions that they reach out to us directlyWe do request confirmation that you have received this response Please also note that this person is referring to both Jackpot Party and Goldfish which are not owned or are part of our business Regards, -- Simon Rush | Head of Customer Support | Product Madness Maiden LnSte San Francisco, CA Skype ID: capt.brit www.productmadness.com

Final Consumer Response / [redacted] (2000, 8, 2015/12/03) */ As of today (12/03/2015), Product Madness has responded by providing me those missing credits and it appears that this matter is settled with usI think you can close this compliant

Thank you for contacting us regarding this complaintWe can confirm that we have responded to this individual via our online support ticketing system on [redacted] and hope that should they have any questions that they reach out to us directlyWe do request confirmation that you have received this response

Final Consumer Response / [redacted] (2000, 15, 2015/07/30) */ I have sent you all the correspondance that Product Madness has sent meMy card company got my money back for meAs of today they (Product Madness) have done nothing Sincerely, [redacted]

Product Madness swindles people by double charging them for online gaming purchases made. They are fraudulent in that they cheat people by not giving them in return for their money spent also! A greedy, money making conglomerate that cares nothing about Customer Service! Playing Hearts of Vegas on 11/9 I was billed $17.99 twice after approving only one purchase of $17.99. This is a repetitive occurrence and even though my granddaughter and I enjoy their playing their online game, their lack of Customer care and satisfaction continues.

Thank you for contacting us regarding this complaint. We can confirm that we have responded to this individual via our online support ticketing system on [redacted] and hope that should they have any questions that they reach out to us directly. We do request confirmation that you have received... this response.

I purchased (key point I paid for this) their premium bonus, $1 million coins a day for 14 days; however I was unable to collect on day 14. I opened a ticket and in true fashion, they closed it without solving the issue. I provided more than a few screenshots, but nothing. Jan keeps closing it, she even responded that I should refresh my browser; I've been at work all day and not logged in, so why would I need to refresh my browser. Anytime you report an issue with their link, the auto email about it being your fault is sent. No matter what kind of screenshots, or any basic knowledge you provide them for programing, such as an invalid link with an error code, it's never their issue

Thank you for contacting us regarding this complaint. We can confirm that we have responded to this individual via our online support ticketing system on[redacted]  and hope that should they have any questions that they reach out to us directly. We do request confirmation that you have received...

this response.

Final Consumer Response /* (2000, 15, 2015/07/30) */
I have sent you all the correspondance that Product Madness has sent me. My card company got my money back for me. As of today they (Product Madness) have done nothing.
Sincerely,
[redacted]

Thank you for contacting us regarding this complaint. 
 
We can confirm that we have responded to this individual via our online support ticketing system on 05/03/[redacted] and hope that should they have any questions that they reach out to us directly. We do request confirmation that...

you have received this response.
 
Please also note that this person is referring to both Jackpot Party and Goldfish which are not owned or are part of our business.
 
Regards,
 
--
 
Simon Rush | Head of Customer Support |
Product Madness
30 Maiden Ln. Ste 500 San Francisco, CA 94108
Skype ID: capt.brit
www.productmadness.com

Final Consumer Response /* (2000, 8, 2015/12/03) */
As of today (12/03/2015), Product Madness has responded by providing me those missing credits and it appears that this matter is settled with us. I think you can close this compliant.

Thank you for contacting us regarding this complaint. We can confirm that we have responded to this individual via our online support ticketing system on [redacted] and hope that should they have any questions that they reach out to us directly. We do request confirmation that you have received this...

response.