April 7, 2016Revdex.com*** *** *** *** *** ***
*** ** ***boston.Revdex.com.orgRE: Case # ***Dear Revdex.com serving Eastern Massachusetts, Maine, Rhode Island and Vermont:I am in receipt of a complaint filed by *** * ***, case # ***It is the policy
of Hampton Direct to provide our customers with superior customer service.I have reviewed the complaint and would like to apologize to Ms*** for her unsatisfactory experience with our product, Light Up LinksI am in agreement with the proposed resolution and will refund the purchase price of $I will put through a check request this week and Ms*** should receive the check within two weeks.Once again I would like to apologize to *** *** for the unsatisfactory experience with our product Light Up LinksSincerely,*** ** ***Senior Manager, Customer ExperienceHampton Direct/Product Trend***
***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
July 20, 2015 Revdex.com [redacted]
[redacted] boston.Revdex.com.org RE: Case #[redacted], [redacted] Dear Revdex.com serving Eastern Massachusetts, Maine, Rhode Island and Vermont: It is the policy of Product Trend LLC to...
provide our customers with superior service. I have reviewed the complaint filed by [redacted], #[redacted]. I would like to apologize to Ms. [redacted] for her unsatisfactory experience. At the time of her attempts to reach our company regarding the return, we were updating the website information for customer service and unfortunately the old information was still listed. Also, I agree with the desired settlement of a full refund in the amount of $3.00. I will process a refund check this week to the address provided in the complaint. Ms. [redacted] should receive the check by mail within two weeks. Once again I would like to apologize to Ms. [redacted] for her unsatisfactory experience with our company. Sincerely, [redacted] Senior Manager, Customer Experience Product Trend LLC [redacted]@hamptondirect.com
April 7, 2016Revdex.com*** *** *** *** *** ***
*** ** ***boston.Revdex.com.orgRE: Case # ***Dear Revdex.com serving Eastern Massachusetts, Maine, Rhode Island and Vermont:I am in receipt of a complaint filed by *** * ***, case # ***It is the policy
of Hampton Direct to provide our customers with superior customer service.I have reviewed the complaint and would like to apologize to Ms*** for her unsatisfactory experience with our product, Light Up LinksI am in agreement with the proposed resolution and will refund the purchase price of $I will put through a check request this week and Ms*** should receive the check within two weeks.Once again I would like to apologize to *** *** for the unsatisfactory experience with our product Light Up LinksSincerely,*** ** ***Senior Manager, Customer ExperienceHampton Direct/Product Trend***
***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
July 20, 2015 Revdex.com [redacted]
[redacted] boston.Revdex.com.org RE: Case #[redacted], [redacted] Dear Revdex.com serving Eastern Massachusetts, Maine, Rhode Island and Vermont: It is the policy of Product Trend LLC to...
provide our customers with superior service. I have reviewed the complaint filed by [redacted], #[redacted]. I would like to apologize to Ms. [redacted] for her unsatisfactory experience. At the time of her attempts to reach our company regarding the return, we were updating the website information for customer service and unfortunately the old information was still listed. Also, I agree with the desired settlement of a full refund in the amount of $3.00. I will process a refund check this week to the address provided in the complaint. Ms. [redacted] should receive the check by mail within two weeks. Once again I would like to apologize to Ms. [redacted] for her unsatisfactory experience with our company. Sincerely, [redacted] Senior Manager, Customer Experience Product Trend LLC [redacted]@hamptondirect.com