Productive Communications, Inc

Initial Business Response /* (1000, 5, 2015/11/12) */
Mr*** contacted me about buying his mailing addressing equipment.Because the equipment was outdated, it did not have value to us and therefor we were not interested in buying.I believe he wanted $for the system.Mr*** had just
replaced the system because it was outdated
Eventually he contacted our company and said he just wanted it moved out of his facility because it was taking up space
He asked if we would provide a mail tray strapping machine for him as a trade for his mailing systemI asked him to send me a photo of the mail tray strapping machine he was using so we would know what he had been using such as a model, brand etc.He told me it was just a standard type of mail tray strapping machine.I expected that our cost of the replacement tray strapping machine would be $500-$800, a cost that would be more in line of the value of his equipment
The mail tray strapping machine that we delivered was too small.We had to take it back for repairs,too
My service person was told that they wanted a larger styleMr*** told me the style he wanted
That style and kind of strapper sells new for about $7000-$new and my wholesale is $1800-$used
That cost was more than I could afford as part of the original trade.All the problems with the transaction started here
Addressing another issue that Mr*** brought up That we took the equipment without his permission or knowledgeMr*** asked me several times when we were going to pick up the equipment and get it off his floor so he would have more room.He gave us the name of an individual to call to set up the pick up time if Mr*** was not available..My service person did exactly that.He called and spoke to the individual and agreed on a time to pick up to get the equipment off the floor as Mr*** wanted us to do
We offered Mr*** the larger more expensive machine if he would pay partHe wouldn't do that
I want to resolve this to the satisfaction of both parties.If we reach an agreement, it would have to include Mr*** taking back his accusation of my theft of his equipment.That is a serious and unwarranted charge
Thank you for your consideration
Best regards, Kirk
Initial Consumer Rebuttal /* (3000, 7, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Most of what Mr*** has said is completely falseI did not ask him to remove the equipmentWe did not agree on a priceHe is falsifying the facts terriblyI have documentation to support all of what I said and he has noneMy company has suffered more than months of troublesome and inefficient production waiting for this issue to be resolvedHe has delayed making us whole for monthsThis is purely a case where a vendor who deals in used equipment who is trying to take advantage of a customer once they have their equipmentI will be suing Mr*** in court if this isn't resolved quickly
Final Business Response /* (1000, 12, 2015/11/25) */
Contact Name and Title: Kirk ***, Owner
Contact Phone: ***
Mr*** and I are trying to work this out
Mr *** will need to retract statements he made about my taking his equipment without his permission
Regards, Kirk ***
Final Consumer Response /* (3000, 14, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Productive Communication has presented a machine to me, the details are yet to be worked outI am waiting to see more information from PC before deciding if the machine fills our needsThe terribly unfortunate result of all this is there are more, and more delays, excuses, plausible reasons why we don't have a machine, etc., etcPlease leave this open until PC delivers a machine that fills our needs

The equipment was shipped to Mr. [redacted]. I will provide the tracking number. I expect Mr. [redacted] to remove the complaint now. Kirk