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Products Innovation Group Inc

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Products Innovation Group Inc Reviews (4)

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Rhino guard
cites the times they called me but they were all in response to my calls and
questions, and usually took me a couple calls to get them to call back, and
never contained any solutions to my concerns.It was
mentioned that I could do my own *** *** advertising campaign in their
reply, even making it sound like that was integral to the program and their
promises, which is not true at all. I
told them at the time, multiple times, I had no interest in *** list
advertising as I had tried it three times before with no success. IE after paying *** list, and giving a
discount, which is an integral part of their program, I wasn’t making a
profit. They told me very clearly it
wasn’t needed, they would have large numbers of leads from their program. It was not mentioned at all at the start of
their sales pitch to me along with their bold statement of $500,worth of
leads a year. It was only mentioned
latter that I needed to be qualified for *** list, with B or better rating,
and that I could also do my own advertising program with them, completely
separate. They had a “million” dollar
advertising program with first page banners, I didn’t, and I had no interest
pushing gutter guards, as I am not a big proponent of them in most situations,
but was ok installing ones people were already going to buy them anywayTheir
response states *** list doesn't guarantee leads, which is just a
misdirection, because it wasn’t *** *** that guaranteed them to Simple
Joys, it was Rhino guard who guaranteed leads..They did not
address the promises of $500,dollars a year in gross sales, and
guarantee to buy them back if I didn’t sell any product and their clear offer
to try and get another of their installers to buy them which they never
followed up on.They say I
stopped being a part of their program which is true, because it was emails
about all their new sales pushes, and I was getting no leads, and they weren’t
keeping any of their promises. So of
course I didn’t continue on as a dealer, signing their new dealer agreements
that benefit them and not me. I did
however continue to pursue their promises to me.Their offer
to help have me sell their product for them is laughable as a gesture since
from the start I was very clear I had no interest in doing so, and told them
that a few times, and why. The 60%
return on investment they mention also isn’t that impressive. It means if I spend $on product I make
$160, and lose a potential gutter cleaning customer for life. I do much better already with my business
than a 60% return, why would I invest $12,and get a lower return than I am already, while losing a
customer or potential customer for life.
Also I already had what I feel is a better product for me and wasn’t doing
that, so wouldn’t agree to buy almost $13,worth of lesser product to sell
myself without their promise to buy the product back if I didn’t get sales (I
had nothing to lose as they told me, and bold claims of $500,dollars in
sales leads a year. Included as an *** is receipts for my gutter
guard purchases, that shows dates to back up that I had no need for their
product but for their promises, and the video they sent out to compel dealers
to buy their product to help pay for their million dollar sales push that
didn’t work, which still doesn’t come close to the promises and certainty I was
given over the phone.*** *** *** *** *** ***

[redacted]Revdex.com Case # [redacted]- Products Innovation Group Inc. Dear Ms [redacted],In response to the complaint received 05/12/2015 I have detailed the following response.In May of 2013 THE [redacted]® partnered with [redacted], a third party vendor that assists homeowners with finding contractors...

in their area. This partnership between THE [redacted]® and [redacted] was to increase home owner awareness of THE [redacted]® [redacted] product line and increase the demand for our products. We contacted dealers to inform them of “our” upcoming partnership with [redacted] and encouraged them to purchase product based on our expectations of this partnership. Dealers were also given the option to participate in their own [redacted] Program.In June of 2013 the customer purchased 5600’ linear feet of THE [redacted]® [redacted] at $2.29 per foot, for the total of $12,824. During this transaction the customer also agreed to accept any leads from THE [redacted]®, generated by any of THE [redacted]®’s marketing strategies including but not limited to the [redacted] Partnership.On June 18th 2013 the customer received an email from the President of THE [redacted]® thanking him for his interest in THE [redacted]® [redacted] and the [redacted] Partnership opportunity.  In this email the customer was provided instructions to contact an [redacted] Representative to assist in generating leads in the customer’s market. As with any marketing strategy results may vary due to many factors such as demographics, population, etc..On October 17th, 2013 the customer received a homeowner lead from THE [redacted]®.On October 24th, 2013 the customer received a homeowner lead from THE [redacted]®.Between December 2013 and February 2014, eight voicemails were left by a [redacted] Representative for the customer in an attempt to make contact.In March of 2014, the customer opted out of continuing to be a [redacted] dealer.In summary:1.)    We partnered with [redacted] in 2013 with the intention of providing our Dealers with the opportunity to grow their online reviews and to increase their online presence. [redacted] is designed to work on the premise that the stronger the online presence of the company is, the more leads they will receive.2.)    [redacted] is a third party marketing vendor. As with any marketing campaign, there are no guarantees in results. The [redacted] Campaign was nationwide, and the leads that were generated were dependent on the geographical location of each dealer. Large, heavily populated markets received more leads than smaller ones.3.)    As a company, we were not satisfied with the results of the partnering with [redacted] due to the sporadic nature of lead frequency. To solve this issue, we have since developed our own In-House Marketing and Internet Technology Departments to generate our own leads for our Dealers, separate from a third party vendor.4.)    The purchase that the customer made in June of 2013 was for product only.5.)    [redacted] Program was a partnership between THE [redacted]® and [redacted] solely that had no obligation between The [redacted]® and the customer.Possible ResolutionWhile we have a “defective exchange only” policy on product we are willing to discuss options that will help the customer get a return on their investment. We are willing to provide the customer with successful selling techniques other dealers have proven to assist in selling the product purchased. Dealers of THE [redacted]® [redacted] usually see above a 60% return on investment. Please contact me with any questions. Sincerely, 
[redacted]
[redacted]

[redacted]
text-align: justify;">Revdex.com Case # [redacted]- Products Innovation Group Inc.
 
Dear Ms [redacted],
In response to the complaint received 05/12/2015 I have detailed the following response.
In May of 2013 THE [redacted]® partnered with [redacted], a third party vendor that assists homeowners with finding contractors in their area. This partnership between THE [redacted]® and [redacted] was to increase home owner awareness of THE [redacted]® [redacted] product line and increase the demand for our products. We contacted dealers to inform them of “our” upcoming partnership with [redacted] and encouraged them to purchase product based on our expectations of this partnership. Dealers were also given the option to participate in their own [redacted] Program.
In June of 2013 the customer purchased 5600’ linear feet of THE [redacted]® [redacted] at $2.29 per foot, for the total of $12,824. During this transaction the customer also agreed to accept any leads from THE [redacted]®, generated by any of THE [redacted]®’s marketing strategies including but not limited to the [redacted] Partnership.
On June 18th 2013 the customer received an email from the President of THE [redacted]® thanking him for his interest in THE [redacted]® [redacted] and the [redacted] Partnership opportunity.  In this email the customer was provided instructions to contact an [redacted] Representative to assist in generating leads in the customer’s market. As with any marketing strategy results may vary due to many factors such as demographics, population, etc..
On October 17th, 2013 the customer received a homeowner lead from THE [redacted]®.
On October 24th, 2013 the customer received a homeowner lead from THE [redacted]®.
Between December 2013 and February 2014, eight voicemails were left by a [redacted] Representative for the customer in an attempt to make contact.
In March of 2014, the customer opted out of continuing to be a [redacted] dealer.
In summary:
1.)    We partnered with [redacted] in 2013 with the intention of providing our Dealers with the opportunity to grow their online reviews and to increase their online presence. [redacted] is designed to work on the premise that the stronger the online presence of the company is, the more leads they will receive.
2.)    [redacted] is a third party marketing vendor. As with any marketing campaign, there are no guarantees in results. The [redacted] Campaign was nationwide, and the leads that were generated were dependent on the geographical location of each dealer. Large, heavily populated markets received more leads than smaller ones.
3.)    As a company, we were not satisfied with the results of the partnering with [redacted] due to the sporadic nature of lead frequency. To solve this issue, we have since developed our own In-House Marketing and Internet Technology Departments to generate our own leads for our Dealers, separate from a third party vendor.
4.)    The purchase that the customer made in June of 2013 was for product only.
5.)    [redacted] Program was a partnership between THE [redacted]® and [redacted] solely that had no obligation between The [redacted]® and the customer.
Possible Resolution
While we have a “defective exchange only” policy on product we are willing to discuss options that will help the customer get a return on their investment. We are willing to provide the customer with successful selling techniques other dealers have proven to assist in selling the product purchased. Dealers of THE [redacted]® [redacted] usually see above a 60% return on investment.
 
Please contact me with any questions.
 
Sincerely,
 
[redacted]
[redacted]

Review: I was exploring [redacted]s and decided to order 300 linear feet of [redacted] to try. I decided I didn't like it as much as another local [redacted] product I had found, as the installation was harder, didn't like the [redacted] product as much (not a bad product by any means), and they weren't local, so chose [redacted] I Purchased 1200 linear ft of [redacted] from [redacted] on Feb 19th of 2013.

In May of the same year I was called by a sales associate, [redacted] for [redacted] Guard about a new lead program they were initiating. He was all excited and brimming with energy and said they had invested over a million dollars with [redacted] to be their exclusive top advertiser, and that they needed new dealers to deal with all the new demand they were going to have. [redacted] asked me if I could handle $500,000 or more of leads each year, which I laughed at and immediately questioned. He told me that they would guarantee that I got sales or they would buy the product back so I had nothing to lose, and kept repeating the bold claim. That being said I would have been happy with $50,000 in gross sales, so figured that was a pretty good safeguard on his huge promises. He sent me a link to a video selling the program. He said the more a contractors buys the more leads they guarantee themselves versus other contractors in the area, but I needed to act quick, as this was all happening soon, their ads and positioning in [redacted] was starting in June, and other contractors were getting on board. I asked in writing (email) about getting the guarantee in writing, which was ignored in his reply, and then only acknowledged they would buy the product back if I wasn’t accepted into [redacted] dealer program, which wasn’t what I asked or my concern. They were trying to get me to move quickly and never did give me that in writing but I do have our correspondence about it.

I had plenty of [redacted] for my current customers for a few years through my recent [redacted] purchase, and even still have 700 lf of the 1200 lf I ordered from Versa guard as I write, never having made an effort to try and sell [redacted]s, just offering them as needed or asked. I decided to buy a pallet as that guaranteed me the most leads from [redacted]guard, and since I wasn't having to generate the sales leads and only had to invest in the product, which they guaranteed to buy back if I didn’t get any sales, it seemed like a no brainer, based on what I was sold. I made a purchase on the 30th of May 2013 for one pallet of [redacted]s, with advertising kits that came with them, for a total of $12,824. Then I waited.

After a few months I didn't have any leads, but kept being reassured that they were just around the corner. I was given various excuses, but that they were working with [redacted] to write the ship. That went on for a year. Then they started saying well it had been a year now, and why had I waited so long to try and get a refund? At that point we had received 2 leads and no sales. They asked me to send them something in writing why I wanted a refund which I did in June of 2014, with no response. They then latter with more pressuring offered to try and have another distributor buy the product but nothing ever came of this. The sales people and office staff seemed to try and help but management never seemed to try and make it right. I have not received a lead since about six months after purchase, those 2, and am now coming on two years.Desired Settlement: Refund of full purchase price, they pay for shipping back to them or sell to local distributor (like was proposed to me but never followed up on).

Business

Response:

[redacted]Revdex.com Case # [redacted]- Products Innovation Group Inc. Dear Ms [redacted],In response to the complaint received 05/12/2015 I have detailed the following response.In May of 2013 THE [redacted]® partnered with [redacted], a third party vendor that assists homeowners with finding contractors in their area. This partnership between THE [redacted]® and [redacted] was to increase home owner awareness of THE [redacted]® [redacted] product line and increase the demand for our products. We contacted dealers to inform them of “our” upcoming partnership with [redacted] and encouraged them to purchase product based on our expectations of this partnership. Dealers were also given the option to participate in their own [redacted] Program.In June of 2013 the customer purchased 5600’ linear feet of THE [redacted]® [redacted] at $2.29 per foot, for the total of $12,824. During this transaction the customer also agreed to accept any leads from THE [redacted]®, generated by any of THE [redacted]®’s marketing strategies including but not limited to the [redacted] Partnership.On June 18th 2013 the customer received an email from the President of THE [redacted]® thanking him for his interest in THE [redacted]® [redacted] and the [redacted] Partnership opportunity. In this email the customer was provided instructions to contact an [redacted] Representative to assist in generating leads in the customer’s market. As with any marketing strategy results may vary due to many factors such as demographics, population, etc..On October 17th, 2013 the customer received a homeowner lead from THE [redacted]®.On October 24th, 2013 the customer received a homeowner lead from THE [redacted]®.Between December 2013 and February 2014, eight voicemails were left by a [redacted] Representative for the customer in an attempt to make contact.In March of 2014, the customer opted out of continuing to be a [redacted] dealer.In summary:1.) We partnered with [redacted] in 2013 with the intention of providing our Dealers with the opportunity to grow their online reviews and to increase their online presence. [redacted] is designed to work on the premise that the stronger the online presence of the company is, the more leads they will receive.2.) [redacted] is a third party marketing vendor. As with any marketing campaign, there are no guarantees in results. The [redacted] Campaign was nationwide, and the leads that were generated were dependent on the geographical location of each dealer. Large, heavily populated markets received more leads than smaller ones.3.) As a company, we were not satisfied with the results of the partnering with [redacted] due to the sporadic nature of lead frequency. To solve this issue, we have since developed our own In-House Marketing and Internet Technology Departments to generate our own leads for our Dealers, separate from a third party vendor.4.) The purchase that the customer made in June of 2013 was for product only.5.) [redacted] Program was a partnership between THE [redacted]® and [redacted] solely that had no obligation between The [redacted]® and the customer.Possible ResolutionWhile we have a “defective exchange only” policy on product we are willing to discuss options that will help the customer get a return on their investment. We are willing to provide the customer with successful selling techniques other dealers have proven to assist in selling the product purchased. Dealers of THE [redacted]® [redacted] usually see above a 60% return on investment. Please contact me with any questions. Sincerely,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Rhino guard

cites the times they called me but they were all in response to my calls and

questions, and usually took me a couple calls to get them to call back, and

never contained any solutions to my concerns.It was

mentioned that I could do my own [redacted] advertising campaign in their

reply, even making it sound like that was integral to the program and their

promises, which is not true at all. I

told them at the time, multiple times, I had no interest in [redacted] list

advertising as I had tried it three times before with no success. IE after paying [redacted] list, and giving a

discount, which is an integral part of their program, I wasn’t making a

profit. They told me very clearly it

wasn’t needed, they would have large numbers of leads from their program. It was not mentioned at all at the start of

their sales pitch to me along with their bold statement of $500,000 worth of

leads a year. It was only mentioned

latter that I needed to be qualified for [redacted] list, with B or better rating,

and that I could also do my own advertising program with them, completely

separate. They had a “million” dollar

advertising program with first page banners, I didn’t, and I had no interest

pushing gutter guards, as I am not a big proponent of them in most situations,

but was ok installing ones people were already going to buy them anyway. Their

response states [redacted] list doesn't guarantee leads, which is just a

misdirection, because it wasn’t [redacted] that guaranteed them to Simple

Joys, it was Rhino guard who guaranteed leads..They did not

address the false promises of $500,000 dollars a year in gross sales, and

guarantee to buy them back if I didn’t sell any product and their clear offer

to try and get another of their installers to buy them which they never

followed up on.They say I

stopped being a part of their program which is true, because it was emails

about all their new sales pushes, and I was getting no leads, and they weren’t

keeping any of their promises. So of

course I didn’t continue on as a dealer, signing their new dealer agreements

that benefit them and not me. I did

however continue to pursue their promises to me.Their offer

to help have me sell their product for them is laughable as a gesture since

from the start I was very clear I had no interest in doing so, and told them

that a few times, and why. The 60%

return on investment they mention also isn’t that impressive. It means if I spend $100 on product I make

$160, and lose a potential gutter cleaning customer for life. I do much better already with my business

than a 60% return, why would I invest $12,824 and get a lower return than I am already, while losing a

customer or potential customer for life.

Also I already had what I feel is a better product for me and wasn’t doing

that, so wouldn’t agree to buy almost $13,000 worth of lesser product to sell

myself without their promise to buy the product back if I didn’t get sales (I

had nothing to lose as they told me, and bold claims of $500,000 dollars in

sales leads a year. Included as an [redacted] is receipts for my gutter

guard purchases, that shows dates to back up that I had no need for their

product but for their promises, and the video they sent out to compel dealers

to buy their product to help pay for their million dollar sales push that

didn’t work, which still doesn’t come close to the promises and certainty I was

given over the phone.[redacted]

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Description: Manufacturers & Producers, All Other Miscellaneous Manufacturing (NAICS: 339999)

Address: 6479 S Seminole Trl, Rochelle, Virginia, United States, 22738-3979

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