Products Innovation Group

[redacted] ***Revdex.com Case # [redacted] - Products Innovation Group IncDear Ms ***,In response to the complaint received 05/12/I have detailed the following response.In May of THE ***® partnered with [redacted] ***, a third party vendor that assists homeowners with finding contractors in their areaThis partnership between THE ***® and [redacted] was to increase home owner awareness of THE ***® [redacted] product line and increase the demand for our productsWe contacted dealers to inform them of “our” upcoming partnership with [redacted] and encouraged them to purchase product based on our expectations of this partnershipDealers were also given the option to participate in their own [redacted] Program.In June of the customer purchased 5600’ linear feet of THE ***® [redacted] at $per foot, for the total of $12,During this transaction the customer also agreed to accept any leads from THE ***®, generated by any of THE ***®’s marketing strategies including but not limited to the [redacted] Partnership.On June 18th the customer received an email from the President of THE ***® thanking him for his interest in THE ***® [redacted] and the [redacted] Partnership opportunity In this email the customer was provided instructions to contact an [redacted] Representative to assist in generating leads in the customer’s marketAs with any marketing strategy results may vary due to many factors such as demographics, population, etc..On October 17th, the customer received a homeowner lead from THE ***®.On October 24th, the customer received a homeowner lead from THE ***®.Between December and February 2014, eight voicemails were left by a [redacted] Representative for the customer in an attempt to make contact.In March of 2014, the customer opted out of continuing to be a [redacted] dealer.In summary:1.) We partnered with [redacted] in with the intention of providing our Dealers with the opportunity to grow their online reviews and to increase their online presence [redacted] is designed to work on the premise that the stronger the online presence of the company is, the more leads they will receive.2.) [redacted] is a third party marketing vendorAs with any marketing campaign, there are no guarantees in resultsThe [redacted] Campaign was nationwide, and the leads that were generated were dependent on the geographical location of each dealerLarge, heavily populated markets received more leads than smaller ones.3.) As a company, we were not satisfied with the results of the partnering with [redacted] due to the sporadic nature of lead frequencyTo solve this issue, we have since developed our own In-House Marketing and Internet Technology Departments to generate our own leads for our Dealers, separate from a third party vendor.4.) The purchase that the customer made in June of was for product only.5.) [redacted] Program was a partnership between THE ***® and [redacted] solely that had no obligation between The ***® and the customer.Possible ResolutionWhile we have a “defective exchange only” policy on product we are willing to discuss options that will help the customer get a return on their investmentWe are willing to provide the customer with successful selling techniques other dealers have proven to assist in selling the product purchasedDealers of THE ***® [redacted] usually see above a 60% return on investmentPlease contact me with any questionsSincerely, [redacted]

[redacted] Revdex.com Case # [redacted] - Products Innovation Group Inc Dear Ms ***, In response to the complaint received 05/12/I have detailed the following responseIn May of THE ***® partnered with [redacted] ***, a third party vendor that assists homeowners with finding contractors in their areaThis partnership between THE ***® and [redacted] was to increase home owner awareness of THE ***® [redacted] product line and increase the demand for our productsWe contacted dealers to inform them of “our” upcoming partnership with [redacted] and encouraged them to purchase product based on our expectations of this partnershipDealers were also given the option to participate in their own [redacted] ProgramIn June of the customer purchased 5600’ linear feet of THE ***® [redacted] at $per foot, for the total of $12,During this transaction the customer also agreed to accept any leads from THE ***®, generated by any of THE ***®’s marketing strategies including but not limited to the [redacted] PartnershipOn June 18th the customer received an email from the President of THE ***® thanking him for his interest in THE ***® [redacted] and the [redacted] Partnership opportunity In this email the customer was provided instructions to contact an [redacted] Representative to assist in generating leads in the customer’s marketAs with any marketing strategy results may vary due to many factors such as demographics, population, etcOn October 17th, the customer received a homeowner lead from THE ***®On October 24th, the customer received a homeowner lead from THE ***®Between December and February 2014, eight voicemails were left by a [redacted] Representative for the customer in an attempt to make contactIn March of 2014, the customer opted out of continuing to be a [redacted] dealerIn summary: 1.) We partnered with [redacted] in with the intention of providing our Dealers with the opportunity to grow their online reviews and to increase their online presence [redacted] is designed to work on the premise that the stronger the online presence of the company is, the more leads they will receive2.) [redacted] is a third party marketing vendorAs with any marketing campaign, there are no guarantees in resultsThe [redacted] Campaign was nationwide, and the leads that were generated were dependent on the geographical location of each dealerLarge, heavily populated markets received more leads than smaller ones3.) As a company, we were not satisfied with the results of the partnering with [redacted] due to the sporadic nature of lead frequencyTo solve this issue, we have since developed our own In-House Marketing and Internet Technology Departments to generate our own leads for our Dealers, separate from a third party vendor4.) The purchase that the customer made in June of was for product only5.) [redacted] Program was a partnership between THE ***® and [redacted] solely that had no obligation between The ***® and the customerPossible Resolution While we have a “defective exchange only” policy on product we are willing to discuss options that will help the customer get a return on their investmentWe are willing to provide the customer with successful selling techniques other dealers have proven to assist in selling the product purchasedDealers of THE ***® [redacted] usually see above a 60% return on investment Please contact me with any questions Sincerely, [redacted]