I purchased an item through Walmart.com (Marketplace) that was being distributed by ProElectonics Distributing, prior to Black Friday I received e-mail notification four business days later indicating that my item shipped My credit card was charged The day prior to the expected deliver date (over a week after the e-mail was sent and approximately two weeks from the original order), I tracked shipping just to ensure I would be home when the item was scheduled to arrive Only then, did I realize the item never even reached UPS The vendor only printed a UPS printing label and never delivered the product I e-mailed the vendor through the Walmart portal and also called directly It took a full hours later for a response, but I received a terse e-mail indicating a glitch in their system and they did not have the product So, not only did they not ship my item, they oversold and apparently never had it to ship Walmart issued a refund to my credit card While I received my money "back", I do believe it is illegal to charge ones credit card without actually shipping the item I, further, have no respect for a company that waits for the customer to point out their error to refund money rather than owning up to the error the second they realize their item has oversold....I wonder how many other people's money they are holding onto?
I purchased an item through Walmart.com (Marketplace) that was being distributed by ProElectonics Distributing, prior to Black Friday I received e-mail notification four business days later indicating that my item shipped My credit card was charged The day prior to the expected deliver date (over a week after the e-mail was sent and approximately two weeks from the original order), I tracked shipping just to ensure I would be home when the item was scheduled to arrive Only then, did I realize the item never even reached UPS The vendor only printed a UPS printing label and never delivered the product I e-mailed the vendor through the Walmart portal and also called directly It took a full hours later for a response, but I received a terse e-mail indicating a glitch in their system and they did not have the product So, not only did they not ship my item, they oversold and apparently never had it to ship Walmart issued a refund to my credit card While I received my money "back", I do believe it is illegal to charge ones credit card without actually shipping the item I, further, have no respect for a company that waits for the customer to point out their error to refund money rather than owning up to the error the second they realize their item has oversold....I wonder how many other people's money they are holding onto?
Shipped on time and quickly