Proenza Schouler

I purchased a handbag from Proenza SchoulerBefore I purchased it I was saving up for it for months and was waiting for it to go on saleI went into the store one day just to look at it and asked the man that works at the [redacted] store when it will be going on salehe said its never going on sale and that I should buy it right away because it was the last one in New York and I wont be able to get it againI took the mans word for it and bought it since he made me think I wont ever be able to get it againa month later I see it went on sale and there are MANY bags in new YorkI went back into the store and told the man that he lied to me and if he can please give me the differencehe said no and that I should call the managerthe manager wasn't even descent enough to call me back so she emailed me telling me she cannot give me the differenceA big company like proenza should be able to give people back the difference, especially in a situation like minethere employee l

The customer ordered a $dress from our website on June **, Due to the damages, we allowed her to return it for a full refundThe return was received July *, and went into processing Once the return was processed we refunded the customer the $The refund was processed in our system on August *, 2015, but we ask for the customers to allow 3-business days for their credit card company to process on their endWe can provide proof of refund if necessary

I purchased a handbag from Proenza SchoulerBefore I purchased it I was saving up for it for months and was waiting for it to go on saleI went into the store one day just to look at it and asked the man that works at the *** *** store when it will be going on salehe said its never going on sale and that I should buy it right away because it was the last one in New York and I wont be able to get it againI took the mans word for it and bought it since he made me think I wont ever be able to get it againa month later I see it went on sale and there are MANY bags in new YorkI went back into the store and told the man that he lied to me and if he can please give me the differencehe said no and that I should call the managerthe manager wasn't even descent enough to call me back so she emailed me telling me she cannot give me the differenceA big company like proenza should be able to give people back the difference, especially in a situation like minethere employee l

The customer ordered a $dress from our website on June **, Due to the damages, we allowed her to return it for a full refundThe return was received July *, and went into processingOnce the return was processed we refunded the customer the $The refund was processed in our
system on August *, 2015, but we ask for the customers to allow 3-business days for their credit card company to process on their endWe can provide proof of refund if necessary

Revdex.com: If I had not turned this over to the Revdex.com there would have been no refund It took them one month to issue the refund and only did so after being contacted by you They never had the courtesy to return my emails or numerous phone calls I have shed many tears and had many sleepless nights because of this and did not deserve to be treated in this manner This is no way to run a business and I believe future customers should be forewarned
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They did NOT return my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Proenza Schouler regarding complaint ID [redacted]. Sincerely,[redacted]

The customer purchased a full price item on 4/**/2016. Store teams are not provided markdown sale lists prior to sale and would not have knowledge of a specific sale item prior to the public sale event which took place on 5/**/2016. Our official return policy for store purchases is as follows:...

Proenza Schouler accepts returns for merchandise within 10 days of the sale. Markdown merchandise, swimwear and jewelry are FINAL SALE. Returned merchandise must be in original condition-not worn, washed, altered or otherwise used in any way. All original tags and packaging must be attached and in tact as they were at the time of the sale. An original receipt is required. Returns are tendered in the form of a gift card. No refunds. Purchases made using store credit are final sale. Our online policy is as follows: Proenza Schouler will honor price adjustments for online orders if the merchandise was purchased at full price and if it is marked down within 7 days of receipt of your package. Unfortunately, the customer's complaint is based on dissatisfaction that she purchased an item that went on sale 5 weeks later.

The customer ordered a $625 dress from our website on June **, 2015. Due to the damages, we allowed her to return it for a full refund. The return was received July *, 2015 and went into processing....

Once the return was processed we refunded the customer the $625. The refund was processed in our system on August *, 2015, but we ask for the customers to allow 3-5 business days for their credit card company to process on their end. We can provide proof of refund if necessary.

Review: I bought a product on Proenza Schouler website ([redacted]) on Dec [redacted] 2014. I paid for extra 25 USD for 2-day shipping method. However, when I track the product on [redacted], the shipment facts show that it is the [redacted], which is not the shipping service I chose and paid for on Proenza Schouler website (my Shipment ID on [redacted]: [redacted]). I tried to call and email Proenza Schouler to acknowledge them about their mistake several time but still not receive any reply from the company.Desired Settlement: I bought this product for someone in Thailand and I will go to Thailand on Dec [redacted], 2014, that is why I paid for 2-day shipping method. Because of the company fault, the product cannot arrive to me before Dec [redacted], 2014, so that I am not able to carry it to Thailand. As a result, I need to ship it from USA to Thailand after I return. Therefore, I want them to compensate for their mistake with the cost of 125 USD. Please note that I emailed and called them many times but no answer. And I have all the evidences to prove what I complain is true.

Consumer

Response:

At this time, I have not been contacted by Proenza Schouler regarding complaint ID [redacted]. Sincerely,[redacted]

Review: The dress I ordered from them was a float stitch long sleeve dress and several of the stitches were missing along the hip area. The price I paid was $625.00. It was a noticeable defect, and they didn't have a replacement size available, so they offered for me to return it for a full refund, as per the policy on their website: https://www.proenzaschouler.com/customer service/returns.html.

I returned the dress on July *, 2015 via [redacted], as they instructed, using label they emailed me. The item was received on 7/*/15 by Proenza Schouler at [redacted] as per tracking information.

To date they have not acknowledged receipt nor responded to my emails or numerous phone messages regarding my refund.Desired Settlement: Full Refund

Business

Response:

The customer ordered a $625 dress from our website on June **, 2015. Due to the damages, we allowed her to return it for a full refund. The return was received July *, 2015 and went into processing. Once the return was processed we refunded the customer the $625. The refund was processed in our system on August *, 2015, but we ask for the customers to allow 3-5 business days for their credit card company to process on their end. We can provide proof of refund if necessary.

Consumer

Response:

If I had not turned this over to the Revdex.com there would have been no refund. It took them one month to issue the refund and only did so after being contacted by you. They never had the courtesy to return my emails or numerous phone calls. I have shed many tears and had many sleepless nights because of this and did not deserve to be treated in this manner. This is no way to run a business and I believe future customers should be forewarned.

Sincerely,