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Professional Associates

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Professional Associates Reviews (5)

Review: This billing agency for the hospital is overcharging me. I paid an extra $213 off because of them misapplying funds and I did not want something bad on my credit report. This has happened on MANY occasions in the past while my wife was power of attorney paying her sick mother's bills. And, recently with a another bill for an emergency room visit for my son. The funds were applied to my son's account which had been paid some time ago. Not applied to the account I was trying to pay. I paid the bill through my online bank account and entered the correct account number. That was verified by my bank. However, the funds were misapplied to a previous bill which was already paid. The person I was trying to talk to could barely speak English, not that's a bad thing, but they would not acknowledge the mistake and I'm not sure if they could even understand what they did wrong. Desired Settlement: Refund misapplied funds.

Review: Emergency room visit for hand injury of eleven year old daughter; paid by military health care benefits ([redacted]). Radiologist's billing company continues to harass for payment of amount not allowed under [redacted].Desired Settlement: Stop harassment; negative Revdex.com listing/rating; ban radiologist from practicing at this hospital.

Review: Nearly two years ago I had to take an ambulance to the hospital. Highmark Delaware sent me a check for $620 which I forwarded to the Christiana Fire Company as payment. In the past 6 months I found out Highmark also sent the fire company a check directly so they received two payments. Highmark has put this in collection against me and my husband. We have been trying to get one of the payments refunded to us so we can send back to Highmark but this billing company has been saying they are sending the refund and have not yet done so and are now not responding to our calls. They have had a double payment for nearly two years. We need that refunded to us right away so we can turn the money back to Highmark and take us out of collection for the error that was made by Highmark. Please help us retrieve the payment.Desired Settlement: We need to have a check sent to us as soon as possible for the $620 so we can refund to Highmark.

Review: on April of 2014 I went to the emergency room to this hospital to get a miner human bite treatment, which was a work related injure. at the time of the visit I did not have the workers compensation information. however, my intimidate supervisor was at the hospital and we both gave the company address phone number and the person to contact for billings. couple of weeks later I got a bill from the hospital ER for about nine hundred dollars. I contacted my Company HR department and they send me the information about the Workers com.insurance and I forwarded that information to [redacted] hospital Billing department and that bill was payed. couple of weeks late I received anther bill that said from Emergency physician. I tray to contact the billing department for this ER physicians I could not get to ant body and I calling the hospital billing department they keep telling me that hospital bill was paid in full and I need to contact anther department I have try to reach this people so many times which can I prove from my phone record, sometimes took me more than half hour wait and ether the phone hugs up or I hat to give up. eventually when I called the hospital billing department and told them I will report this situation to Revdex.com they give me 215 are cod and Delaware state phone number . first I called the 215 number they told me they do not have any record that I owed them any money. then I called the Delaware number and be able to talked to some one. I explained the situation and and I could not get anywhere with this person. she told me that we no longer bill for this company and and you bill is in collection you have to contact the collection agency and pay the bill to them. this is very unfair business practice. billing information should of shared with he physicians and it should of not sent to collection and damage my credit history.Desired Settlement: I want this business to contact the collection agency and remove the unnecessary damage to my credit history.

Business

Response:

To Whom it concerns,

Patient account was removed from collection and removed from credit report if need. This patient received

4 statements before account was forward to agency. Per letter patient gave work comp insurance to the hospital. We never received this. Patient only responded when collection agency contacted him.

I did explain to him we are no longer billing for Abington Emergency Service. And I cannot bill his

work comp insurance. Requested him to contact the collection agency and also try to bill the wc insurance himself.

Have any question please contact thru email.

Thank you

Review: On September 12, 2012, I had ambulance service come to my home to bring me to the hospital at [redacted] in Dover, De. Later on, I received a bill from Professional Associates for the Camden Wyoming Fire Company service, which provides ambulance services. When they sent me this bill, (three bills) stating that Medicare would not pay it. I started paying on this bill (thus far in total to date - $150). I finally decided to call Medicare and found out that they would pay this bill, but the Camden Wyoming Fire Co. put the wrong code on this bill. Medicare told me that all they have to do is correct this code. I called the company up, and they told me it was too late to correct the bill. I feel that they should be held reliable for processing this bill incorrectly. They should be held accountable to make the correction. As of this month, I have stopped any kind of payment. I also feel that I should be reimbursed for monies I have previously paid to them. Thank you for you help in this matter.Desired Settlement: They correct the code on this bill and refund all monies due back to me.

Business

Response:

[redacted] Solutions has received a complaint against us via a letter on 3/31/2014. The assigned ID is [redacted]. I called on April 15, 2014 and left a message for a return call in this matter. Our patient [redacted] was transported by Camden Wyoming Fire Company which is our client and we provide their billing. [redacted] was transported on 9/24/2012 we billed the patient's insurance which is Medicare they denied the claim on 10/5/2012 for not medically necessary . Medicare has a strict policy they have a small list of diagnosis codes they will cover, we can only code by what is listed in the chart, which are all patient complaints for that date of service. We did review the patient's chart to see if we can use any of the codes on their approved list to code our chart and unfortunately there were no codes we could use. Medicare does tell our patients we are coding the chart wrong because we didn't have any of their approved codes on our claim. We can't falsify a chart based on what the patient is saying we can only code off of what is written in the chart.We also did bill the patient's secondary insurance and they will not pay a claim if Medicare denies not medically necessary. The patient can do an appeal with Medicare and supply supporting documentation from their doctor or hospital to try and have Medicare's decision over turned. If you have any other questions feel free to contact me

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Description: BILLING SERVICE, COLLECTION AGENCIES, MEDICAL BUSINESS ADMINISTRATION

Address: 307 Ruthar Drive, Newark, Delaware, United States, 19711

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