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Professional Association of Resume Writers

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Professional Association of Resume Writers Reviews (8)

The school stands by its original response to Ms [redacted] .If a situation arises where there is an inability to reach an agreement the following arbitration policy applies:ARBITRATION: The Student and the School agree that all controversies, disputes or claims under this Agreement and any other disputes or claims of any kind or nature that in any way relate to enrollment and/or attendance at School, that are not resolved through School's internal student complaint process, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by an arbitrator may be entered in any court having jurisdiction thereof This includes both any claims by the School against the Student and any claims by the Student against the School or against their respective directors, officers, employees, volunteers, agents, instructors, contractors, and representatives and affiliated entities Claims shall be heard by a single arbitrator and each arbitration shall involve only a single student, unless otherwise agreed to by the parties There shall be no class actions or any other type of claim asserted on behalf of more than a single student The arbitrator shall be an attorney with an AV rating from [redacted] and/or a former judge from a court of general civil jurisdictionThe place of arbitration shall be New Castle, Delaware, unless otherwise agreed to by the parties The arbitration shall be governed by the laws of the State of Delaware, to the extent that the Federal Arbitration Act does not apply and control Each party shall bear its own costs and expenses and an equal share of the arbitrators' and administrative feeds of arbitration, unless otherwise ordered by a Court of Law or by an arbitrator This Arbitration Provision shall not preclude either the School or the Student from seeking provisional remedies pending arbitration from a court of appropriate jurisdiction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem:dawn career ins lied on my first complaint they have never tried to help me retest for my medical coding and bill amid several phone calls from me asking for help to retest and also emails which I have saved and gotten no help as promised from them they even told me they would send by mail the practice test and as of yet never did this is an ongoing problem with this school I paid a lot to attend and am throwing money away because of them this is a unlawful promise they make to the students and don't back up at allI have it in a contract they where suppose to help ive reached out and gotten promises from them and never receive material or help my niece graduated from a different school and they went above and beyond to help her all I asked was for some help and for a lot of money got nothing but lies,Translate Desired Outcome:I want and will not accept anything but a full refund also am looking into this is one of the schools listed in a government issue that they ripped students off and must repay loans and stuff to the studentsTranslate

Please see the attached response.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

Hey [redacted] I am forwarding the response I sent on May 4th for the[redacted] complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   Problem:dawn career ins lied on my first complaint they have never tried to help me retest for my medical coding and bill amid several phone calls from me asking for help to retest and also emails which I have saved and gotten no help as promised from them they even told me they would send by mail the practice test and as of yet never did .. this is an ongoing problem with this school I paid a lot to attend and am throwing money away because of them .. this is a unlawful promise they make to the students and don't back up at all.. I have it in a contract they where suppose to help ive reached out and gotten promises from them and never receive material or help my niece graduated from a different school and they went above and beyond to help her all I asked was for some help and for a lot of money got nothing but lies,Translate   Desired Outcome:I want and will not accept anything but a full refund also am looking into this is one of the schools listed in a government issue that they ripped students off and must repay loans and stuff to the studentsTranslate

www.dawncareerinstitute.edu Ms. [redacted] enrolled in the Medical Billing and Coding Program on 3.25.13. She graduated on12.12.13 with a GPA of 2.39.  (Enrollment Agreement attached)  In accordance with Department of Education requirements, the /school is prohibited from guaranteeing...

jobs to its students/graduates and language is required to disclose such in the enrollment agreement.1. School records indicate Ms. [redacted] acknowledged receipt of the practice test in a 12.10.13 email.  (attached) Therefore, her claim is incorrect, as the school provided her with a practice test. Further, she took the related examination on 2.14.14. She received a score of 64%, at which time the school provided a second copy of the practice test because she stated she lost the first one.  (notes attached)2. School records indicate Ms. [redacted] participated in a Professional and Career Development course and received a "B" grade.  (Transcript attached)  Additionally, Ms. [redacted] interacted with the Career Services department on multiple occasions between 2.12.14 and 5.14.15. (Customer Service notes attached) Therefore, this claim is also incorrect as the school has provided data indicating to the contrary.3. The tuition for the Medical Billing and Coding Program was $14,600.00, not $15,000.00 as she requested to be reimbursed. Ms. [redacted] received a Pell Grant for $2,748.00. She also received Federal Loans for $9406.00 from the U.S. Department of Education and $1,794.00 from Tuition Options. (All contracts attached)  In accordance with DOE Regulation, Dawn Career Institute provided Ms. [redacted] with consumer information regarding its services(www.dawncareerinstitute.edu) prior to her enrollment.   The school also provided Ms. [redacted] with Entrance and Exit Interview Counseling as required by the DOE regarding financial aid services and consumer requirements. Ms. [redacted] acknowledged on her Entrance Counselling provided Ms. [redacted] with consumer information regarding its services{www.dawncareerinstitute.edu)  prior to her enrollment.   The school also provided Ms. [redacted] with Entrance and Exit Interview Counseling as required by the DOE regarding financial aid services and consumer requirements. Ms. [redacted] acknowledged on her Entrance Counselling checklist that she understood "that I must repay my loan{s) even if I do not complete my education, if I am not satisfied with my education, or I cannot find employment."Additionally, of note, Ms. [redacted] consolidated the loan she has with Dawn Career Institute{DCI) with a prior loan she has for attending a former school,Sawyer School. Therefore, she has experience and is aware of process and procedure regarding educational loans and the related responsibilities for such.4. Dawn Career operates in compliance with all regulatory entities with oversight of all advertising,attesting through annual review of required regulatory bodies.Dawn Career Institute is committed to its mission of serving students and our community with graduate prepared for gainful employment. I submit that herein DCI has demonstrated we upheld this mission in our service to Ms. [redacted].

The school stands by its original response to Ms. [redacted].If a situation arises where there is an inability to reach an agreement the following arbitration policy applies:ARBITRATION:  The Student and the School agree that all controversies, disputes or claims under this Agreement and any other disputes or claims of any kind or nature that in any way relate to enrollment and/or attendance at School, that are not resolved through School's internal student complaint process, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by an arbitrator may be entered in any court having jurisdiction thereof.  This includes both any claims by the School against the Student and any claims by the Student against the School or against their respective directors, officers, employees, volunteers, agents, instructors, contractors, and representatives and affiliated entities.  Claims shall be heard by a single arbitrator and each arbitration shall involve only a single student, unless otherwise agreed to by the parties.  There shall be no class actions or any other type of claim asserted on behalf of more than a single student.  The arbitrator shall be an attorney with an AV rating from [redacted] and/or a former judge from a court of general civil jurisdiction. The place of arbitration shall be New Castle, Delaware, unless otherwise agreed to by the parties.  The arbitration shall be governed by the laws of the State of Delaware, to the extent that the Federal Arbitration Act does not apply and control.  Each party shall bear its own costs and expenses and an equal share of the arbitrators' and administrative feeds of arbitration, unless otherwise ordered by a Court of Law or by an arbitrator.  This Arbitration Provision shall not preclude either the School or the Student from seeking provisional remedies pending arbitration from a court of appropriate jurisdiction.

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