Professional Auto Care

Initial Business Response / [redacted] (1000, 5, 2016/04/20) */ During the final inspection of the apartment occupied by [redacted] , the carpet in the bedroom and dining room areas were found to have stainsDue to these stains being unable to come out, the carpet throughout the apartment was replaced [redacted] was not charged for the entire carpet, only the areas which were left with stainsThis information was explained to [redacted] on multiple occasions and documentation supporting the deduction has been provided to [redacted]

I recommend using Resort Air for a/c and heating needsThey are fast, friendly and fairMy heat just recently quit workingThe unit needed a replacement part and it was covered under the warrantyI have used them for many years and have been very happy with their serviceI will continue to contact them for any future issues

I would highly recommend Resort AirThey are very professional, prompt and do a great job

Initial Business Response /* (1000, 5, 2016/04/20) */
During the final inspection of the apartment occupied by *** ***, the carpet in the bedroom and dining room areas were found to have stainsDue to these stains being unable to come out, the carpet throughout the apartment was replaced
*** *** was not charged for the entire carpet, only the areas which were left with stainsThis information was explained to *** *** on multiple occasions and documentation supporting the deduction has been provided to *** ***

We had Resort Air install a 'new' heating and A/C unit, in Destin, FL, which has recently failed Their original paperwork stated 10-year warranty After installation, it stated a 5-year warrantyUpon receiving recent estimates, we were told the current unit was two-years at time of installation (from serial number tag), so either it was a 'used' unit or sat-around for two years...not good

Initial Business Response /* (1000, 5, 2016/04/05) */
The counter tops in the apartment were found to have multiple scratches, not consistent with normal wear and tear, that resulted in the counter top needing to be replaced. The counter tops have no history of these scratches prior to this...

resident moving in and is the reason they are being held responsible for the damage and replacement cost. We have spoken with the complaining party and agreed to a settlement. This former resident has indicated to us that payment will be remitted.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree to pay only because I don't want to ruin my credit record over this and I'm tired of arguing with them over emails. It doesn't mean I'm satisfied with the result. They only showed pictures of the scratches and intentionally ignored the pre-existing crack, which I believe is the real reason of replacement. I asked for 50/50 responsibility sharing, but they only give 10% reduction. I don't think this is fair.