Professional Bank Processors

We came to agreement with Mrs [redacted] and [redacted] ***ed the funds to her. She had received the agreed upon amount on 6/23/2016.

As per clientAll funds were receivedIt was sent back through the merchant so it take time for her bank to credit her accountI thought this was closed a while ago. Thanks***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I spoke with her and she is happy with the resultsWe even spoke about working together againShe now has received her funds back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
I have not received any type of refundPlease inform *** *** ***, PROFESSIONAL Bank Processors that I need the funds immediately as agreed . I have been waiting for two weeks for my funds..
Regards,
*** ***

This client now pleased with our services

To whom it may concern,Mrs***, has received her funds back in four separate transactions, as of 3/30/Last time we had spoke she was going to re authorize us to move forward on Feb26th She did not follow through, so we never got re-approvedRendering us useless in the pursuit to
help her Since then she received a refund Her complaint should be satisfied.Thanks*** ***

Complaint ID # [redacted]The client with our help received a $10,000 settlement from their bank. In addition we started the process to peruse additional compensation for the client  -[redacted]

Hello, My name is [redacted].  I filed a complainant against Professional Bank Processors.  My original case number was [redacted].  I accepted settlement from them on  5/28.  I am sure you can see their last response that I accepted the $1000.00 settlement.  I spoke with [redacted] prior to accepting this settlement and was told that the refund would be in my account by 1st of June.  The refund has not been processed and again I am leaving message after message for Mr. [redacted], with no response.  He did respond once last week, saying it was taken care of.  Still no refund.  I am again being put off since he knows I accepted the settlement and he is not following through.  We also agreed that he would provide an email confirmation of when the refund was processed.  He has not.  What is my next step in this process to get the last settlement owing me?  They have not followed through with the terms of the settlement.Thank you.[redacted]@gmail.com[redacted]

Mrs. [redacted] Agreed to receiving a additional $1000 Back and she is satisfied with that.Thanks in Advance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I did not receive funds from them in 4 separate transactions.  After a conversation with them, I was refunded $400.00 from my last $800.00 payment that went directly to my bank account.  After being reassured by Mr. [redacted], he was the one that approved the $400 refund, that he would be in daily contact with me and return any and all phone calls promptly, I said I would contact BECU to have them put back on the file in order for them to work with BECU.  I did this.  I called Mr. [redacted] and told him that, again no call back and after several weeks of trying to get a hold of him again, I removed them from the file again for the last time.  I filed a complaint with my bank for the funds that were paid to this company.  My bank gave me an an initial credit of $2000.00.  From my understanding the bank then contacted this company to recup their losses and the funds were returned to the bank, not to me.  Two payments of $800.00 were collected from me in November of 2014, 800.00 in December, 800.00 in January, 800.00 in February for a total of $4.000.00.  Here is the math:$4000.00 total fund collected from me.$400.00 reimbursed from Mr. [redacted]$2,000.00 credit from my bankThey still owe me $1,600.00 in funds they collected for work not done.  As you can see there was not 4 separate transactions.  One to me for $400.00 and one to the bank for $2,000.00.  The payments in November for 1600.00 were outside of the 90 day window for reimbursement from the bank so that amount is up to me to collect from them.  I left Mr. [redacted] a message last week regarding these funds and of course have not heard back from him.  I would like and need my 1600.00 back.Thank you.

We came to agreement with Mrs [redacted] and [redacted]ed the funds to her. She had received the agreed upon amount on 6/23/2016.

There has been a mistake or miscommunication with this customer. The client said that they received documentation from their bank on Nov 4th 2014  which was a Thursday so and filed the complaint on Nov 6th which was a Saturday. Which didn't allow for even 24 hours in which there was...

time to respond to him. He is now happy and mistake has been taken care of.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of t you are not satisfied with this resolution. Please professional bank bank processors did NOT help us get the $10,000.00 because it was not that amount. WE worked with the Remax agent. Professional Bank did nothing to help us. I am requesting a full refund from them. I have not heard from Mr Austin in months about any other help his company is supposedly trying to get us
Regards,
[redacted]

This complaint was resolved before the complaint was file. Mrs [redacted] acted on impulse and filed with looking into her bank account to see the payments had already started being deposited. She had said, that she sent notification to the Revdex.com twice.  That this complaint was made in error....

Sorry for all this confusion.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Business did not respond until last Friday, December 5th.  I was told the business owner did not receive the complaint on his desk until Wednesday, December 3rd. After contacting me he said he would help me with another loan program next year after 10 months have gone by. He was going to send me out some information on December 5th however, that has not happened yet. Also, whatever program the owner wants to help me with, I request it to be put in writing and stating there will be ($0) no costs or out of pocket incurred by me for the program he will be helping me with. I am unhappy with the interest rate I have received currently. If he cannot put something in writing for the next program in 10 months, please ask him to refund the $3,680.00 I had to pay out for the last program which turned out to be no good. I understand there have been some staffing issues I was not aware of at Professional Bank Processors. Again, there was no excuse for not hearing from them between September 1st and December 5th of this year. I do appreciate owner reaching out to me by phone. At the moment it is too little too late.
Regards,
[redacted]

We have spoken with [redacted]. We have together agreed to a refund in the amount of $2500.

Hello,I'm writing in regards to the above mentioned compliant. I have tried to contact the client 12 times to no avail.