Professional Bartending Schools of America, Inc.

K&R refrigeration quarantees and honors its work and integrity, that is what has kept us in business for over 30 years. While our preventive check ups are to help prevent break downs and maintain your A/C equipment, which we highly recommend, it is not a quarantee that the unit could...

not have a malfunction.  The unit is a machine and there are many different parts that could cause the machine to not cool.
I can understand [redacted] frustration when his unit stopped working after 25 days of our check up, so to get [redacted] to calm down on the phone I asked him what the unit was doing and to try a couple things first.  You should always check power from the breaker and your thermostat (if it operates on batteries) first, he could not get to them on the phone so I asked him to call me back.  I was also hoping that this would calm him down a little bit because he was very angry and disrespectful.  He checked the two and called me back immediately, I told him  we could be out between 3 and 5 that afternoon, it was approximately 2:00 when he called.  He continued to be angry after I scheduled the time, and I tried telling him it could be something small like a capacitor and we can get it fixed quickly.  He then stated "that it better be because he didn't plan on paying for it".  I then stated to him "I would appreciate it, if you could be more respectful to the technician that comes out than what he had been to me on the phone, or please find someone else to go out."  He did not like my concern for my employees and decided he would find someone else.
[redacted] has 2 splits systems we checked out in August, the heater and air handler are in the attic, both were working well when my technician was there and we had no recommendations to replace any parts that looked worn.   I wish we would have had the opportunity to find out what the problem was with his unit and been able to work with [redacted], it is very hard to work with someone that is angry and disrespectful to you and your employees.  
Again we did offer to go out the same day within 2 to 3 hours of the call, but [redacted] chose to call someone else.     
Respectifully[redacted]
K&R Refrigeration
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