Professional Bureau of Collections of Maryland, Inc.

As previously mentioned, we have asked the creditor to provide detailed account documentation.  Once received, we will forward copies to [redacted].

In 2008 PBCM entered into an agreement with [redacted] to establish a payment plan in order to pay down her debt. This agreement was breached on or about 1/31/2011 by [redacted] PBCM hired an outside firm to file suit and collect the judgment in 2012. The Statute of Limitations for legally collecting on this debt would have been 1/31/2013 and PBCM filed suit 1/29/2013. The filing was well within the Statute of Limitations for the debt in question. For reasons unknown to PBCM, the attorney did not serve the defendant until recently. The time of service has no bearing on when the complaint was actually filed and therefore is not a violation of any kind.

Complaint: [redacted]
I am rejecting this response because: I will pay the balance when I receive an invoice from the company I owe the money to, via the collection agency that is handling this account.
Sincerely,
[redacted]s

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I accept the arrangement.  I hope any further conversations concerning this matter will be conducted with respect and understanding.  If the conversation cannot be conducted with common sense then I will contact the Revdex.com for assistance again!
Sincerely,
[redacted]

To date, our agency has not received the required signed rehabilitation agreement from Ms. [redacted].  All other required documents have been received and submitted.  Please send or fax the signed RAL to the following address:   Professional Bureau of Collections of Maryland, Inc....

– 5295 DTC Parkway, Greenwood Village, CO  80111Phone – (844) 225-5501  Fax – (303) 488-2505

[redacted] placed a delinquent [redacted] with our agency.  The following is the account information: [redacted]
[redacted]
[redacted]  [redacted]
[redacted]  [redacted]
[redacted]  [redacted]Balance due:  $926.60 Our...

representative explained to Mr. [redacted] that the account is an older [redacted] account assigned by [redacted], not [redacted].  It was also explained that [redacted] has been notified of the dispute and a request for account documentation has been submitted.  Once the documentation is received, it will be forwarded to the [redacted] address for review.  In addition, the credit bureau has been notified to remove the account until the dispute is resolved.   When Mr. [redacted] submitted his complaint, we noted that he added "**.", to his name. We have forwarded this information to [redacted] to include in their investigation of the dispute.

Ms. [redacted] will not receive phone calls from PBCM at her place of employment.

Notice of Automatic Wage Garnishment (AWG) was sent to Ms. [redacted].  She did not respond until November, which was too late to avoid AWG.  She was advised of her options, including the Loan Rehabilitation Program and a request for a hearing.  Ms. [redacted] expressed that she did not...

want to do the rehabilitation program and failed to send a written request for a hearing.  As a result,  AWG continues.  We will again try to assist Ms. [redacted] in setting up a payment arrangement/resolution that will help suspend AWG or if she prefers, we can assist in requesting a hearing.  Ms. [redacted] needs to discuss this matter with our agent.

Complaint: [redacted]
I am rejecting this response because:  I never received a call or voicemail from this company and the only correspondence I received was from my employer stated that my wages would be garnished and a number to call. I called this company to be transferred to a man that was rude and unprofessional. He did want to help me set a payment plan and said it was too late and my wages would be garnished no matter what I did. He said that they would be garnished for 5 months then I would be off the delinquent. I called this past weekend to make sure that the garnishment would be falling off to find that this was not true and that I could have set up a payment plan from the beginning. Now I have a garnishment plus a monthly payment for another 5 months because of a unprofessional employee who was unwilling to help. I had every intension to make payments to get off the delinquent status. 
Sincerely,
[redacted]

Ms. [redacted] delinquent student loan was placed with our agency on January 28, 2017.  To date, Ms. [redacted] has not responded to any letters or phone messages from our representative.   In addition, on  July 21, 2017, the US Department of Education sent her a letter explaining a...

proposed treasury offset that would take place if she did not enter into a payment arrangement.  Ms. [redacted] had 65 days from July 21st to enter into the required arrangement.  She failed to respond and the offset moved forward.  On 2/23/2018, her spouse called PBCM and the Department of Education to inquire about getting a refund of the offset.  He was told that there will be no refund issued.  Regarding credit reporting, our agency does not  report for the US Department of Education.  It is possible that the loan is being reported by the Department of Education.

DOA - 1/25/2016CLIENT - Autopay ServicesASSIGNED BALANCE - $3,855.32 [redacted] took advantage of a settlement offer that allowed him to pay $2,000.00 as settlement in full on his delinquent account.   Our representatives made it very clear to [redacted] that the creditor, not our...

agency, is reporting the account to the credit bureau.  It was explained to him that the creditor will be notified of the settlement of his account within approximately 30 days of payment.  Once notified, the creditor will update the account on his credit report as a settled in full account.  At no time was [redacted] told that the account would be removed from his credit.  [redacted] paid the  settlement on 11/30/2016.  The payment was returned by his bank due to insufficient funds.  [redacted] replaced the bad check on 12/5/2016.  Once it is verified that the second check has cleared, his account with Autopay Services will be considered settled in full. The creditor will be notified of the settlement and his credit report will be updated.

April 18, 2016   Revdex.com Serving Denver/Boulder 3801 E. Florida Ave., Ste. 350 Denver, CO 80210   Re: [redacted] Case #:  [redacted] RE: [redacted]   Dear Revdex.com,   Professional Bureau of Collections of Maryland, Inc. (“PBCM”) is in receipt...

of your notice of a complaint from [redacted].   PBCM is in need of more information i.e. the phone number [redacted] is alleging we are calling in order to investigate this complaint.   Sincerely,   [redacted] Quality Assurance Manager Professional Bureau of Collections of Maryland, Inc. [redacted]
[redacted] Phone ###-###-####