Professional Capital Services, LLC

March 13, 2015Dear ***:
Thank you for forwarding the information regarding *** ***, *** *** was a participant in a retirement plan that we serviced and we are happy to provide this written response to *** ***'s complaintAs you can see from the enclosed
timeline, PCS consistently worked in good faith to complete the requested transaction and there was ongoing communication between PCS and *** ***This particular distribution took longer to process than our timing standard due to a variety of factors, Including *** ***'s delay in providing state issued photo identification as required by the IRA's custodian*** ***'s distribution was completed on February 24, 2015.In a gesture of goodwill, we will be refunding $40,to *** ***, which represents the total maintenance fees incurred while invested in the subject IRAThis amount will be distributed based on the same Instructions used for the original requestWe trust that this will amicably resolve *** ***'s complaintPlease let us know if you need any additional informationSincerely,
Gerrit F
Vice President