Professional Car Care

from: [redacted] to: "[email protected]" date: Thu, Nov 19, at 11:AMsubject: complaint # [redacted] .I would like to make sure it is noted that although the customer has been made aware that the lugnuts have been here since last week yet has still not come to get themI would like that noted because this customer has claimed that he is driving an unsafe vehicle which is completely and the fact that he has still not come by to get them reflects on how unwarranted his comments & allegations are.I have had the lugnuts for week which was stated in the previous emailIf you have any questions please fell free to contact me at anytime.Thank youJason W [redacted] Owner/OperatorProfessional Car Care970-663-

As communicated to the customer the lugnuts had already been ordered. Customer demanded factory parts so I ordered them through *** *** due to their not being a dealership within the surrounding cities. Could of had this taken care of days after the initial issue however
customer has been unreasonable. Again, lugnuts have already been ordered and as stated to the customer will be here on Thursday. I stated I would contact him as soon as we received them. The claim about the other vehicle is inaccurate and occurred months ago. Vehicle was towed in without the airbag system deactivated which is mandatory when towing those vehicles. We addressed a completely separate problem, fixed that problem but now they are claiming we caused a completely separate issue. It is unfounded and I provided documentation stating those facts. I have gone above and beyond with this customer all while he curses and uses profanity and threats.Thanks youJason W***Owner/OperatorProfessional Car Care

Complaint: [redacted]
I am rejecting this response because: it is inaccurate and I have video of my one encounter with the owner Jason saying he dose not have to replace my parts with the factory parts, he also try's to use intimidation to avoid fixing his and his employees mistakes.  and also pictures of the Lugnuts that he ordered and the damage done to mine. The owner continues to lie me and Lies in his response . I can also obtain a full report of the towed vehicle from [redacted] BECAUSE THEY ARANGED THE TOW! I have sufficient evidence to back up all of my statements. 
Regards,
[redacted]

from: [redacted]to: "[email protected]" <[email protected]>date: Thu, Nov 19, 2015 at 11:36 AMsubject: complaint #[redacted].I would like to make sure it is noted that although the customer has been made aware that the lugnuts have been here since last week yet has still not come to get them. I would like that noted because this customer has claimed that he is driving an unsafe vehicle which is completely false and the fact that he has still not come by to get them reflects on how unwarranted his comments & allegations are.I have had the lugnuts for 1 week which was stated in the previous email. If you have any questions please fell free to contact me at anytime.Thank youJason W[redacted]Owner/OperatorProfessional Car Care970-663-4563

As I initially stated the lugnuts were ordered and I received them today,Customer can pick them up on Thursday between the hours of 9-5 or Friday between 9-12.This matter is closed!Jason W[redacted]Owner/Operator Professional Car Care