Professional Case Co

I have provided a copy of the "Chargeback Adjustment Advice" showing the Adjustment date of 12/20/$235.00I would suggest that you contact your credit card company at this point. Thank you,Erin

ID # is ***We understand that this customer was dissatisfied with the treatment of their purchase We do acknowledge that the customer stated that the original purchase was damaged in transit upon delivery We contacted the carrier, ***, to file a damage claim for the package
We offered to replace the item that was damaged in transit, and the customer refused our offer for replacement and requested a refund When a package is damaged, the carrier requests that the product be retrieved, reviewed and returned to the original shipper After multiple attempts, *** was unable to retrieve the package from the customer for return, and the customer was not willing to return the merchandise at their own expenseTherefore, the customer is still in posession of the product, and still requested a full refund To bring closure to this matter the refund was processed on 12/20/16. Sincerely,Professional Case, Inc.*** ***
***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. Apparently my bank interacts with *** without providing any indication through transactions or reporting on my account I apologize for the misunderstanding on my part
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I would like to accept this resolution, it has been over weeks since the refund was supposedly processed, but I have not received anything by mail nor by electronic transfer If and when that happens, I will change my response I am also still willing to send the item back, but am firmly against having to pay for the return as improper shipping practices are the source of this entire issue I would ask that the business notify me within the next business days if it is their intention to retrieve the item, otherwise I will likely dispose of it.
Regards,
*** ***

I have not received a refund via the debit card used nor anything via mail from the business.  I am also willing to provide whatever documentation necessary.  Please let me know what I can do to bring this matter to a close.