Professional Claims Bureau Inc.

Review: I made payment toward this agency, and remembered I have a union pay card for medical expenses that I was obtaining end of year. I simply asked if the payment I just processed can be refunded until I receive this benefit card from my union. I was told on 9/**/13 by a [redacted], that it would be processed in 1-2 days. I called on wed. 9/** to follow up, and [redacted] placed me on hold. An unprofessinal representative, [redacted] who referred himself as "the boss" got on the line very rude, first of, to begin call, and asked what I needed. I explained to him the situation and he stated until another payment was processed he will not be giving any refunds. He also stated that [redacted] told me no such story about a refund which is not correct. Calls are reportedly being recorded; to assure that. He did not want to help me and also switched up his story about the refund that was promised on 9/**/13 by [redacted]. I feel like these sort of companies should have respect for consumers, and not treat them like total garbage because they owe a $100 bill. these companies should also be trained to act professionally as well. I work with customers all day and I am trained to handle customers concerns in a proper manner. I am a human being just like [redacted] and should be treated like one.Desired Settlement: I would like my refund like I was originally told.

Business

Response:

Good afternoon -

I apologize for any problems you had with regards to this situation. This $100 payment was credited back today and the authorization code is [redacted].

Again I apologize for this misunderstanding and will address this situation with all individuals involved. Should there be anything else needed please do not hesitate to contact our offices.

Thank you

Review: I was admitted to North Shore University Hospital for one day. They billed me and my insurance paid them approx. 20 thousand dollars. They continued to send me bills even after receiving the insurance money. When I went in for a check up to one of their doctors, I was told that my insurance is not accepted and I gave that doctors office $75 for the visit. I found out afterward that my insurance actually paid the doctor and I should not have been charged. When I called to request my $75 back I was told that being that I owed the hospital for OTHER bills I would not receive a refund and it would be applied to my OTHER balances. I stated explicitly this was not fair and my words fell on deaf ears. Since then, I have sent the hospital many letters explaining my predicament and that I am not in a financial position of paying these bills. I did not receive any response to my letters other than more and more bills. They have also at this point sent my bills over to this Collection Agency. I sent letters to them as well explaining everything and requesting that someone should please review my situation. I did not receive any response to my letters and at this point I am fed up with receiving any notices from them about what they consider to be current outstanding invoicesDesired Settlement: I would like for them to remove all of these charges from the many different departments they are billing me from and bring my balances to zero. I would also like an apology for the harassment and lack of response to my letters.

Consumer

Response:

At this time, I have not been contacted by Professional Claims Bureau Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

This individual seems to be complaining mostly about the billing and collections prior to the accounts being sent to our company. While the individual does claim to have sent notices to our company as well, we have no record of receipt of these notices. Additionally, we do have a record of speaking with this person who advised he was unable to pay the bill at that time. Accounts have since been closed and returned to our client(s). While insurance may have made payment towards these services, they assigned a portion of the responsibility to the patient. Further, Hospital and Physician services are billed separately. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]This is a bunch of bogus to respond to my complaint more than a year later!!! This company deserves bad reviews!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hi. I received ER treatment from the [redacted] in Manhattan in October 2013. I paid the bills in November and December 2014 in full.

I have never received any letter in the mail regarding non receipt of payment and this PCB keeps calling me.

This is illegal stating there is an amount due as I contact the hospital and it's all paid in full.Desired Settlement: I want my name removed from the list and not to be contacted. They should be fined for this illegal activity

Business

Response:

Good afternoon -

We have spoken and investigated this several times, however the balance still appears open at the Hospital. At this point we will close the account and return it to our client. If the individual would like to submit proof of payment we will be happy to forward to the Hospital for proper posting to the account in question # [redacted].

Thank you

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have never received any letter in the mail from your firm! The account was paid in full in December 2013. I do not need to send you proof. They were all paid by Credit Card. You are buying some list of "claimed" delinquent accounts. I have never received a call nor notice from the hospital in 2014 stating there was any amount owed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As advised we have closed and returned this account back to the Hospital. We will no longer contact you regarding this account (Account # [redacted]). We were only offering a favor of submitting proof to the Hospital as per their system they do not have the payment reflected.

Regards,

[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

HERE IS THE PROOF OF PAYMENT! THEY RANDOMLY CALLED ME. PLEASE SEE THE PAYMENT DATE.

Sincerely,

Review: I received a bill from White Plains Radiology in March 2013. Then I received a call from [redacted] from PCB Collections on 3/**/13. [redacted] said I owed $11.08. I gave her my Visa card number she claims that she couldn't charge my card for that little amount. Why would she say that if thats the balance due on the bill. I told her that not true because I used it for co payments as small as 5.00. Its a Visa Flex benefit card issued by my employer ([redacted]). Then I called back to PCB spoke with someone else and I paid the amount of 11.08 either online or by another employee at PCB on 4/**/13. I get a call from [redacted] again on 8/**/13 again harassing me about this eleven dollars. I called [redacted] back and told her my benefit company said its paid, [redacted] said she can't look it up. I told her I had a reference number. She didn't take it. She said she has to go to the main office in Long Island and Look it up herself, She didn't know what the people in Long Island did. I also contacted Pomco, Flex benefit and White Plains Radiology. I spoke with [redacted] at Pomco she said the co payment of 11.08 was paid. I spoke with [redacted] at White Plains Radiology who verified that the payment was made. She said that the $11.08 was paid and was never sent to collections department.I call [redacted] again she refused to give me a copy of the bill and never sent to collections that I paid it directly to them. I called [redacted] back and asked her to contact me when she gets the information she told me " NO" She can't It takes her over 30 days, I told her by that time I will have it on my credit report. Why does [redacted] keep calling me and harassing me? Can somebody get through to this lady who is the only one apparently that handles this because every time you call they won't let anybody handle the call but her. Thats seems odd. She bullys people and harasses them which is illegal. I would someone to contact me if possible. ThanksDesired Settlement: I would like a copy of the bill that [redacted] says I owe with an explaination of money owed. which she refused to give to me. An apology from the company in writing. She needs to be fired. She just lies to customers and doeesn't want to do her job professionally.. She was very rude.

Business

Response:

In response to complaint ID# [redacted] directed to Professional Claims Bureau, Inc., please note the following, which references documented historical data on the account in question:

On 3/**/13, payment information was received to close the account in the amount of $11.08; however, the payment was declined on this date. On 4/**/13, PCB received verification from the claimant that the account is a flexible benefit card, which is to be processed directly to our client, White Plains Radiology Billing Dept. On this date, the payment was submitted to our client for processing.

PCB has confirmed with our client that the flexible benefit payment previously submitted was also declined, leaving an outstanding balance of $11.08 on the account. At the time of this notice, our account representative reached out to the claimant to notify her of the declined result. In turn, the claimant notified our account representative that per her flexible benefit company, the payment was processed successfully on 4/**/13.

As per this late notice received, PCB has submitted a request to our client to review the payment history on this account, and to confirm whether a payment of $11.08 was processed upon receipt in [redacted] of 2013. PCB will proceed to apply updates according to our client’s response.

PCB has also requested that our client provide the claimant with a copy of the original bill on the account as indicated on the claimant’s desired settlement.

Review: I first received a collections notice from said company in November regarding a supposed past due notice from Good Samaritan Hospital. I contacted the Revdex.com to initiate a issue with Good Samaritan's practices as they contacted me 1 time and 1 time only regarding a bill for my daughters hospital visit to the ER which is currently being handled after receiving PCB's first notice. As most issues regarding bills are taken care of after a few weeks with insurance I ignored it. I have just today paid 2 bills with Good Samaritan Hospital and asked them if I had any outstanding bills. I was given a zero balance acknowledgement from their billing dept. Now I receive a second notice from PCB stating they have tried numerous times to contact me which is a lie. Aside from the one previously stated letter they have never called or if they have , have never left a message. We DO NOT answer calls that are caller id blocked or have unknown. That is PCB's own problem if they operate this way. They obviously are a shady operation and have the power to ruin people's lives without anyone the wiser.Desired Settlement: They are messing with my credit and if I need to I will mess with their company as my credit is my life they reputation is theirs. They will discontinue their harassment of myself and give their "client" the required information. I request for them to fix my credit that they have already messed with or aside from the Revdex.com and I will have the state attorney's office look into them some.

Business

Response:

Good morning -

In response to this complaint please be advised of the following:

- This bill is for Samaritan Emergency Medicine, which is the Emergency Room Physicians at Good Samaritan Hospital. When you go to the Hospital, there is a bill for the facility charges as well as one or more additional bills for applicable Physician charges. Perhaps that is why the Hospital billing department advised there was no open balance. Regardless this account has been placed on hold to investigate with the Physician Billing Department whether payment was made. This bill is the balance after the insurance carrier made payment.

- PCB always displays our corporate phone number on all outgoing phone calls with the initials PCB on it.

- PCB is not a credit report agency and for that reason we have not nor will we ever "mess" with your credit.

I would be more than happy to discuss this matter further with [redacted] and can be reached at [redacted]

I hope this response is helpful. Please advise if there is additional information needed.

[redacted] - [redacted]