Professional Collection, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because I need to see a letter confirming this action.Please email me and mail me via US Mail[redacted] @***.com [redacted] Audubon PA Regards, [redacted]

Ms [redacted] ,On behalf of MrC [redacted] and the management team at Proco, we regret that Ms [redacted] considers her complaint unresolvedFrom what I read in her rejection, it appears Ms [redacted] has concerns relating to her direct communication with our client before her account was assigned to us by [redacted] HospitalTo that end, [redacted] has provided us with a summary (below) of that activity in an effort to resolve any open concerns.Before Ms [redacted] 's account was placed with Proco, her balance was $She entered into a payment agreement directly with [redacted] for $a monthUnfortunately, she only made one payment which forced [redacted] to assign her account to us for $With respect to Ms [redacted] 's insurance coverage, ***'s records show that Ms [redacted] 's PA Medicaid eligibility did become effective until 1/1/Her Keystone First coverage did not become active until 9/9/In each instance of coverage, denials for timely filing apply since the date of her medical service was 10/16/ Please let me know if I can be of further assistance.Regards,Andrew K [redacted] Collection ManagerConfidentiality Notice: This documentation is intended for the sole use of the individual or entity listed aboveIf you have received this email in error, please contact the sender and destroy/delete this emailUnauthorized use of this information is prohibited

I'm happy with ProCo and that they did return the account to *** Hospital, I informed the hospital of the medicatedMary had failed to get back to me when there was nobody in the officeI have been following up with *** Hospital and realize they need to resubmit this claim with the balance of $I told their billing that my Medicaid wasn't active until the next business day the claim got denied, because the hospital processed this too earlyPro Co was one of the best collection agents to work with, I did loose my employment and was out of work for a while.- If the balance could be forwarded to *** Hospital that's all I ask.Many thanks!!!!! The $was about right balanceThanks again!
Regards,
*** ***

It was a pleasure speaking to you yesterday. As we discussed, I will...⇄

Ms. [redacted],On behalf of Mr. C[redacted] and the management team at Proco, we regret that Ms. [redacted] considers her complaint unresolved. From what I read in her rejection, it appears Ms. [redacted] has concerns relating to her direct communication with our client before her account was assigned to us by...

[redacted] Hospital. To that end, [redacted] has provided us with a summary (below) of that activity in an effort to resolve any open concerns.Before Ms. [redacted]'s account was placed with Proco, her balance was $585. She entered into a payment agreement directly with [redacted] for $50 a month. Unfortunately, she only made one payment which forced [redacted] to assign her account to us for $535. With respect to Ms. [redacted]'s insurance coverage, [redacted]'s records show that Ms. [redacted]'s PA Medicaid eligibility did become effective until 1/1/2015. Her Keystone First coverage did not become active until 9/9/2015. In each instance of coverage, denials for timely filing apply since the date of her medical service was 10/16/2014.      Please let me know if I can be of further assistance.Regards,Andrew K[redacted]Collection ManagerConfidentiality Notice: This documentation is intended for the sole use of the individual or entity listed above. If you have received this email in error, please contact the sender and destroy/delete this email. Unauthorized use of this information is prohibited.

Ms. [redacted],
On behalf of Mr. C[redacted] and the management team at Proco, we regret that Ms. [redacted] considers her complaint unresolved. From what I read in her rejection, it appears Ms. [redacted] has
concerns relating to her direct communication with our client before her account was...

assigned to us by [redacted] Hospital. To that end, [redacted] has provided us with a summary (below) of that activity in an effort to resolve any open concerns.
Before Ms. [redacted]'s account was placed with Proco, her balance was $585. She entered into a payment agreement directly with [redacted] for $50 a month. Unfortunately, she only made
one payment which forced [redacted] to assign her account to us for $535. With respect to Ms. [redacted]'s insurance coverage, [redacted]'s records show that Ms. [redacted]'s PA Medicaid eligibility did
become effective until 1/1/2015. Her Keystone First coverage did not become active until 9/9/2015. In each instance of coverage, denials for timely filing apply since the date of her
medical service was 10/16/2014.     
Please let me know if I can be of further assistance.
Regards,
Andrew K[redacted]
Collection Manager
Confidentiality Notice: This documentation is intended for the sole use of the individual or entity listed above. If you have received this email in error, please contact the sender and destroy/delete this email. Unauthorized use of this information is prohibited.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because I need to see a letter confirming this...

action.Please email me and mail me via US Mail.[redacted]@[redacted].com[redacted] Audubon PA
Regards,
[redacted]