please read below from our manager [redacted] :We did not perform any repairs to Mr [redacted] vehicle Mr [redacted] had his Lexus towed in (due to his battery being dead, and the vehicle being unable to be started) for the repairs to the rear of the vehicle At the time of the vehicle was dropped off by the tow truck, we gained all necessary signed authorizations to repair the vehicle for the visible damages, and explained to Mr [redacted] again that further hidden damage may exist Upon disassembly of the rear bumper components, it was discovered that additional damages were existing under the bumper and at the lower portion of the deck lid We wrote a complete estimate for Mr***, and provided him with a breakdown of all parts and labor costs in order to repair the damages to his vehicle Mr [redacted] was concerned regarding the additional costs I spoke with Mr [redacted] by phone for an extended amount of time, answering each question he provided me with, and then attempted to review each line of the estimate, line by line Mr [redacted] stated that he didn’t wish to continue, but that he still didn’t feel any of the costs were justified Mr [redacted] stated he wasn’t going to authorize the repairs to his vehicle at this time, but wanted to think further regarding his decisions, and make additional phone calls to get more answers I informed Mr [redacted] that I was opting not to repair his vehicle at this time, based on his growing distrust towards our business I explained to him that I was certainly disappointed that we were unable to meet his needs, but that it was clear to me he was uncomfortable with the costs and repairs needed We reassembled the rear bumper components on the vehicle, and released Mr***s vehicle back to him, with no charges extended to the customerPlease let me know if you have any further questions [redacted] Location Manager Cooks Collision|Putting People First|www.cookscollision.com Florin Road, Sacramento, Ca Mobile:209-244-3546| Phone:916-391-EXT: 1510|Fax:916-391-| Email:[email protected] This message, including attachments, is confidential and may be privilegedIf you are not an intended recipient, please notify Cooks Collision then delete and destroy the original message and all copiesYou should not copy, forward and/or disclose this message, in whole or in part, without permission of Cooks CollisionCooks Collision puts people firstOur caring, knowledgeable, and enthusiastic team members provide a flawless customer experience
please read below from our manager [redacted]:We did not perform any repairs to Mr. [redacted] vehicle. Mr. [redacted] had his Lexus towed in (due to his battery being dead, and the vehicle being unable to be started) for the repairs to the rear of the vehicle. At the time of the vehicle was...
dropped off by the tow truck, we gained all necessary signed authorizations to repair the vehicle for the visible damages, and explained to Mr. [redacted] again that further hidden damage may exist. Upon disassembly of the rear bumper components, it was discovered that additional damages were existing under the bumper and at the lower portion of the deck lid. We wrote a complete estimate for Mr. [redacted], and provided him with a breakdown of all parts and labor costs in order to repair the damages to his vehicle. Mr. [redacted] was concerned regarding the additional costs. I spoke with Mr. [redacted] by phone for an extended amount of time, answering each question he provided me with, and then attempted to review each line of the estimate, line by line. Mr. [redacted] stated that he didn’t wish to continue, but that he still didn’t feel any of the costs were justified. Mr. [redacted] stated he wasn’t going to authorize the repairs to his vehicle at this time, but wanted to think further regarding his decisions, and make additional phone calls to get more answers. I informed Mr. [redacted] that I was opting not to repair his vehicle at this time, based on his growing distrust towards our business. I explained to him that I was certainly disappointed that we were unable to meet his needs, but that it was clear to me he was uncomfortable with the costs and repairs needed. We reassembled the rear bumper components on the vehicle, and released Mr. [redacted]s vehicle back to him, with no charges extended to the customer. Please let me know if you have any further questions. [redacted] Location Manager Cooks Collision|Putting People First|www.cookscollision.com 5800 Florin Road, Sacramento, Ca 95823 Mobile:209-244-3546| Phone:916-391-6699 EXT: 1510|Fax:916-391-4187 | Email:[email protected] This message, including attachments, is confidential and may be privileged. If you are not an intended recipient, please notify Cooks Collision then delete and destroy the original message and all copies. You should not copy, forward and/or disclose this message, in whole or in part, without permission of Cooks Collision. Cooks Collision puts people first. Our caring, knowledgeable, and enthusiastic team members provide a flawless customer experience.
This customers vehicle has been fully repaired
please read below from our manager [redacted] :We did not perform any repairs to Mr [redacted] vehicle Mr [redacted] had his Lexus towed in (due to his battery being dead, and the vehicle being unable to be started) for the repairs to the rear of the vehicle At the time of the vehicle was dropped off by the tow truck, we gained all necessary signed authorizations to repair the vehicle for the visible damages, and explained to Mr [redacted] again that further hidden damage may exist Upon disassembly of the rear bumper components, it was discovered that additional damages were existing under the bumper and at the lower portion of the deck lid We wrote a complete estimate for Mr***, and provided him with a breakdown of all parts and labor costs in order to repair the damages to his vehicle Mr [redacted] was concerned regarding the additional costs I spoke with Mr [redacted] by phone for an extended amount of time, answering each question he provided me with, and then attempted to review each line of the estimate, line by line Mr [redacted] stated that he didn’t wish to continue, but that he still didn’t feel any of the costs were justified Mr [redacted] stated he wasn’t going to authorize the repairs to his vehicle at this time, but wanted to think further regarding his decisions, and make additional phone calls to get more answers I informed Mr [redacted] that I was opting not to repair his vehicle at this time, based on his growing distrust towards our business I explained to him that I was certainly disappointed that we were unable to meet his needs, but that it was clear to me he was uncomfortable with the costs and repairs needed We reassembled the rear bumper components on the vehicle, and released Mr***s vehicle back to him, with no charges extended to the customerPlease let me know if you have any further questions [redacted] Location Manager Cooks Collision|Putting People First|www.cookscollision.com Florin Road, Sacramento, Ca Mobile:209-244-3546| Phone:916-391-EXT: 1510|Fax:916-391-| Email:[email protected] This message, including attachments, is confidential and may be privilegedIf you are not an intended recipient, please notify Cooks Collision then delete and destroy the original message and all copiesYou should not copy, forward and/or disclose this message, in whole or in part, without permission of Cooks CollisionCooks Collision puts people firstOur caring, knowledgeable, and enthusiastic team members provide a flawless customer experience
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Business states that they have contacted the consumer directly and believe the matter has been resolved
please read below from our manager [redacted]:We did not perform any repairs to Mr. [redacted] vehicle. Mr. [redacted] had his Lexus towed in (due to his battery being dead, and the vehicle being unable to be started) for the repairs to the rear of the vehicle. At the time of the vehicle was...
dropped off by the tow truck, we gained all necessary signed authorizations to repair the vehicle for the visible damages, and explained to Mr. [redacted] again that further hidden damage may exist. Upon disassembly of the rear bumper components, it was discovered that additional damages were existing under the bumper and at the lower portion of the deck lid. We wrote a complete estimate for Mr. [redacted], and provided him with a breakdown of all parts and labor costs in order to repair the damages to his vehicle. Mr. [redacted] was concerned regarding the additional costs. I spoke with Mr. [redacted] by phone for an extended amount of time, answering each question he provided me with, and then attempted to review each line of the estimate, line by line. Mr. [redacted] stated that he didn’t wish to continue, but that he still didn’t feel any of the costs were justified. Mr. [redacted] stated he wasn’t going to authorize the repairs to his vehicle at this time, but wanted to think further regarding his decisions, and make additional phone calls to get more answers. I informed Mr. [redacted] that I was opting not to repair his vehicle at this time, based on his growing distrust towards our business. I explained to him that I was certainly disappointed that we were unable to meet his needs, but that it was clear to me he was uncomfortable with the costs and repairs needed. We reassembled the rear bumper components on the vehicle, and released Mr. [redacted]s vehicle back to him, with no charges extended to the customer. Please let me know if you have any further questions. [redacted] Location Manager Cooks Collision|Putting People First|www.cookscollision.com 5800 Florin Road, Sacramento, Ca 95823 Mobile:209-244-3546| Phone:916-391-6699 EXT: 1510|Fax:916-391-4187 | Email:[email protected] This message, including attachments, is confidential and may be privileged. If you are not an intended recipient, please notify Cooks Collision then delete and destroy the original message and all copies. You should not copy, forward and/or disclose this message, in whole or in part, without permission of Cooks Collision. Cooks Collision puts people first. Our caring, knowledgeable, and enthusiastic team members provide a flawless customer experience.
This customers vehicle has been fully repaired.