Professional Electrical & Controls Ltd

[redacted] completed the job here very WellWhile doing the home safety evaluation he explained everything so clearly ,, Thanks again ***

The fact that we are receiving a Revdex.com complain from the FATHER of our member should make you see that right away, something isn’t right with this situation To recapitulate: [redacted] originally and continually used her mother’s credit card to purchase a membership from us in January of and further programs from our company in April, On April ***, [redacted] ’s mother [redacted] , called us to see why her credit card was being further charged, since she apparently had given [redacted] permission to use her credit card for the initial charge from January Our representative explained that [redacted] had authorized the charges When our Representative spoke to [redacted] ( [redacted] ’s mother), she played back the recorded conversations of [redacted] authorizing the charges from April [redacted] and April **, [redacted] then agreed that the charges were authorized and that she was NOT going to dispute them In fact, she told our representative that she would accept the charges and take the matter up with her daughter Of course, this turned into a huge lie since we have now received two disputes.The situation is quite simple [redacted] took a membership from us in January, for a total of $ She then agreed to and authorized our representative to charge her [redacted] for two further programs, one on April *, for $and one on April **, for $ Therefore, if you add the three charges, there is a total charge of: $ Where on earth James (the person complaining) gets $is quite beyond us – but again, not much here makes sense or is true [redacted] used her mother’s credit card When her mother called to question the charge, our representative played the recording of [redacted] BACK to her and her mother told our representative that she would 1) accept the charges and 2) take the issue up with her daughter Obviously neither of these two things happened, since 1) we received two disputes and 2) [redacted] ’s mother went back on her word and therefore lied to us.James, the person who wrote this letter, also said that we are ‘calling with threats, saying she must pay or she will be going to jail.” This is a huge lie We would never say such a thing and never did It seems that we are the ones being scammed, since we have recorded conversations wherein [redacted] authorizes all three transactions, we have the conversation recorded where [redacted] tells our representative that she will accept the charges, and we provided all goods and services promised We now have to fight disputes from people who have out and out lied to us time and time again, and now we have to respond to a Revdex.com complaint from someone completely outside of the loop who neither authorized the charge, nor spoke to us So we would ask you, does this seem fair?Why should our company be slandered, have people be able to lie and say whatever they want about us, claim we are fraudulent, claim we are a scam, when they are the people that we have proven many times over to be liars? This is quite ridiculous and we do not condone these unethical practices at all.Frankly, if [redacted] used her mother’s credit card, then her mother should take the issue up with her daughter, not us We did nothing wrong The fact that [redacted] has never called us to complain, might indicate something as well After all, she is our member – not her mommy or daddy As a side note, why on earth is a business professional who counsels other business professionals getting her parents involved anyway?!We are extremely upset that this complaint even exists and feel that there is no shred of truth to any of it Our company did nothing wrong We did not lieWe provided all goods and services promised to our member, [redacted] We played the recorded conversations back to her mother, who then proceeded to lie to us, by stating that she would accept the charges and take the issue up with her daughter We would, of course, be more than happy to play the same recordings for you.To answer the ‘desired settlement’: There will be no further services offered to [redacted] *** We would hope that her mother and father would take a more professional attitude with their daughter instead of complaining to the Revdex.com and blatantly lyingTell us why here

A great experience all aroundThe owner, Sandy, came himself to do the quote for my service upgrade (to a Amp panel) and worked around my schedule to do soThe technician who did the work, Brian, was professional, hard-working, and friendlyVery happy with the completed work, everything was done on schedule and as promisedThe total price was exactly what I was quoted10/10, would recommend

Dear Ellie, Nicole and Everyone involved, Thank you so much you guys! You bring my dream that much closer and make it more possible, and for that, I truly thank you! - [redacted] h

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved However, I feel this company is truly taking advantage of innocent people as mine is not the only complaint of this nature listed here on your site I have sent them the requested information in regards to the complaints that reflect very much the same matters as my own BUYER BEWARE!! Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved [redacted] Been satisfied with the refund is what I wanted Strathmore still unethical business , there was nothing but lies that they sent to you and there was never a phone recording played to my wife , nor do they record anything Thanks [redacted] *** Sincerely, [redacted] ***

[redacted] completed the job at hand extremely Well ,, The home safely evaluation he completed was awesomeHe explained details of this clearly to myself

Raj arrived on time and provided fast and friendly serviceHe identified the problem with our kitchen lighting and had the job completed in a little over min

ID: [redacted] To address this fallacy of a complaint, we are going to state some obvious facts All of our conversations are recorded for compliance sakeIt would be our great pleasure to play the conversation that [redacted] is ‘complaining’ about so that you could hear how she authorized our representative to charge her credit card for $and thanked her for the opportunity So #1, [redacted] has put in a Revdex.com complaint for the wrong amount of moneyWhy does she have the wrong amount, you might ask? Because we NEVER CHARGED her the amount! I repeat – this charge was never put through We “authorized” the charge whenshe originally did agree to it on May *** However, the next day, [redacted] called back to tell our Repthat there was a monetary concern, and rather than doing anything unethical, we released and cancelled the authorization Therefore, the charge was never put through, no funds were removed from [redacted] ’s account, and there really is no need for this ridiculous complaint! How on earth someone can put a complaint in for a service not purchased is beyond us So if anyone owes anyone an apology, it is perhaps the confused person who put this dispute in for no reason.To reiterate: We have [redacted] recorded speaking to our representative, agreeing to and authorizing us to charge her account for$ We would LOVE to play this recording for you in a way conversation You can clearly hear her thanking our representative at the end of the conversation! Therefore, we ‘authorized’ this charge, but did not ‘capture’ it or remove any funds from her account, since she called before we had performed our POS/billing functions In accordance with our promise, we released the funds the next morning No funds were removed from her account She is obviously confused and should not be allowed to put in a Revdex.com compliant for NO reason We are completely in the right regarding this and we are in “shock” that someone could be so wrong The onlyones being “preyed upon” here is our company by someone trying to slander our name So this complaint really shouldnot have been allowed, since the entire premise behind it is a complete lie We would appreciate if you wouldremove it and consider it void We are attaching a copy of the POS report which shows the transaction originally authorized and consequently cancelled out the next day, thereby making it null and void.Thank you

Very good company, reliable and knowledgeable, Brian was polite and knew his stuff Will use again if we need their services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They said that they were going to refund the money, but I have not seen it yetSo, please do not close the case
?
Sincerely,
*** ***

I have been a member of Strathmore's for a few years now and haven't really used the program I recently moved to a new city and while shuffling through papers, found my welcome package I logged in and found a good Primary Care physician/doctor in my new city who is in my network, as well as a few businesses that I may want to try outI also found a private caterer for our housewarming, which was really great!
I emailed the editorial department my new information and it was all updated on the website within daysI will definitely continue to use my membership I don't know why I didn't use it sooner, but the staff was very helpful

Excellent customer service, very prompt response to address electrical concerns I greatly appreciate the attention given and the explanations regarding the problems Professional Electrical will be my source for all my electrical requirements Kudos to a very professional company and their exemplary employee Allan Thank you

Due to the highly unethical actions of this family, we have revoked the two subsequent programs that are in contention and refunded the charges The facts are that *** authorized all three charges We absolutely played the conversations back to her mother, who told our representative that she would take the situation up with her daughter Then, the father put a Revdex.com complaint in - regarding charges that both his daughter and wife substantiated and authorized We reiterate that we did nothing wrong and were completely professional in all of our dealings with *** and her mother We consider this entire situation to be done and would greatly appreciate if *** *** would stop complaining about and maligning our company

Came very quickly after callingVery nice and helpful and did the job efficiently and as quickly as possible under the circumstances

I feel like I fell victim of their aggressive sales tactics I've dealt with reputable networking sites and serious professional societies.They would never corral members without a reasonable money-back guarantee period because they are confident in the benefits they provide to their membershipIn mt view this business has little to offer as a reputable and widely recognized networking resourceIt shields itself by claiming that once they've incurred the expenses of a print directory and a plaque, they can't recover that moneyTrue, but in this digital age that is a short lived business proposal if promoting networking was their main goalThe only to stick to hard copies and plaques is as a convenient excuse for enforcing a no-cancellation policyI paid the chargesI will take that loss as a lesson never to fall again for a one-sided dealI regret being listed in their directory which in my view is not a serious networking resourceI'd feel foolish to have the plaque or directory near my deskThat would only serve to remind me of how easily I fell for this deal

We had the electrical panel upgraded and an additional outlet installed in the kitchenAlan and Brian were courteous, professional and efficientWhen the work was done, they did a safety check of the house and provided us with very useful informationWe would definitely recommend this company to our neighbors and friends

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do agree that half of my complaint was resolved but not by admission to Strathmore. The transaction was reversed by Strathmore after my bank alerted telephonically that there was a large transaction made to my card. Now, let's address some facts. At no time did *** *** made it very clear that there was a charge that would be incurred. They say they have it recorded, I would love to hear that conversation. However, this is the fact of what occurred. *** *** made priority emphasis on this so called package. If *** *** was clear in her intention, there would have been an acknowledgement by her to ask my permission to charge the amount of $to my card. Funny how Strathmore maintained my credit card information for a one time transaction that occurred a few months back. At no time, did I sign or verbally agree that they could proceed to charge my card. In fact, when I paid for my initial one year membership, the full payment was split among two cards for a one time transaction only. Question, how would she have known to charge my card unless, which in fact, is on their files without my permission? In addition, I would have assumed if I was going to agree to be charged for such package, I would have at least expected *** *** to ask me what card would I like to use which in this case I would have known that my information was maintained in their files and I would have had a problem. I know time was I notified in writing or verbally that my card information would remain on file for a one time transactionAgain, a card that I never authorized them to keep my information. An unauthorized charge was made and my alerted me immediately. Strathmore can claim denial of what it wants but I am specifically talking about facts. If Strathmore wants to provide proof that I, as a consumer, was fully made aware and agree that my specific card was going to incur a charge, I welcome the proof which I know they cannot provide. This is problem when companies such as this, misrepresent themselves and do not clearly express what a consumer can expect. They do a lot of fast talking which I still refer to a bait and switch method. Let me be very clear as a consumer. Strathmore, needs to practice informing consumers in a clear manner and not converse in ambiguity. I am requesting that this complaint remains because consumer such as I need to be well aware of predatory tactics that business like Strathmore appear to be practicing. Based on Strathmore's response, they are focused more on image and reputation rather than admission and implementing a change to its business practices. In the end, the fact is in my case, Strathmore did make it clear and did not get any permission to charge my card. Otherwise, they would have to admit in writing that they keep my card information on file without my permission, verbally or in writing, at which time I was never given the opportunity to decline such storage of information.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** from Professional Electric arrived on time, his appearance was neat and he came prepared with everything necessary to complete the projectHe was enthusiastic and able to give helpful adviceHe proceeded without hesitation, did a wonderful job and left the work area tidy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolvedObviously, they do not address the issue at hand which is that they cannot prove that I gave them exclusive ait horization to charge the card they charged and who gave them permission to store my credit card information on their files They can talk around the subject but not address the facts It amazing how I am not the only consumer who has experienced the same similar if not exact tactic this company seems to continental to use They do not use stand stand business industry practicespecially when it comes to making charges to a consumers cardTheir tactics are down right deceivingThey can say what they will but at no time me, as the consumer, had clear understanding about my specific card being chargedA transaction occured and it is evident when the transaction was reversed Consumer have the right to know when their credit or debit card information is being stored as well and the right to declineStrathmore just simply cannot provide any justification for that and that is problem for consumers such as I
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***