Thank you for the continued opportunity to resolve this complaint. Professional Finance Company, Inc. ("PFC") is unaware of any law requiring the information requested by Ms. [redacted] to be provided beyond 30 days after the initial notice of the debt is received by her under the Fair Debt Collection Practices Act ("FDCPA"). However, it is PFC's policy to provide validation of the debt, even beyond that initial 30 day period when it is requested in writing. Such validation was provided to Ms. [redacted] numerous times in 2014. The specific information requested is listed below:•The name and address of the original creditor: [redacted]•The original date of default or non-payment of the debt with original creditor: May 16, 2011•The date the debt was transferred from the original creditor to the third party debt collector [redacted]y placed the account for collections with PFC on November 30, 2011.•The original balance $98.87•The current balance $98.87•Any fees added by your agency. Sec. 392.303 (a)(2) $0.00•Texas Surety bond information as required by Sec. 392.101 PFC is licensed and bonded in Texas as required by law. PFC is not required to provide bonding information, but the information is held by the Texas Secretary of State.
Complaint: [redacted]
I am rejecting this response because: I do NOT agree with their version of events. I NEVER received any message IF they left one it was NOT ON MY voice mail. If I had received anything from them saying there was an issue with payment I would have returned the call immediately as what would be the point me taking the time and then making the effort of going to court 2X if that was the case I wouldn't have made an attempt to go to court they could have had a judgement in the beginning, I also made the attempt to contact them to set up the agreement I agreed to ALL of their terms, For me just to ignore them later that would be a waste of my effort to work things out with PFC. Again this issue is a he said she said situation.I want something in writing stating that I NO longer owe them any funds since I provided proof that the funds were pulled from my account so that I wont have to deal with PFC in the future.I will continue to think they are a shiesty, and shady collection agency!!I do not want them to come back in another 5 to 7 years saying I didn't pay them.That is my final request for resolution thank you.Regards,
[redacted]
This letter is in response to complaint number [redacted].
I would first like to start my response with an attachment
of the contract this homeowner signed, and note #10 in the contract. In that section of the contract it states
that the contractor is not responsible...
for any cracks caused by normal frost
heaves and excessive movement of soil generally caused by water migration.
As stated by the homeowner, we contracted a driveway and
patio with them on 4/30/2013. However, the
drainage discussed, which was an option on the contract “if needed” was merely
a surface drain about the “tight pitch” of the 22’x20’ pad and had nothing to
do with drainage under the ground. As
stated by the homeowner, the center drain was not needed because we were able
to get enough pitch for the water to flow down the driveway correctly. This to our knowledge has never been a
complaint of the homeowner.
Broad Spectrum installed the concrete patio and driveway on June
25 and 26, 2013. As he said, one block
in the driveway did have a shrinkage crack that missed the joint. We replaced the block in the fall of 2013. We
replaced the block solely because it happened within a very short time after
the concrete was poured during the drying process.
After pouring the block the second time and the color didn’t
match, we contacted our supplier only to find they switched concrete brands (from
[redacted] to [redacted]’s) causing the color difference. The supplier paid to replace the concrete the
third time.
After the harsh winter of 2013 the homeowner contacted our
office again complaining of another block cracked. This block cracked due to ground migration
from the freeze heave of the [redacted] winter. With the persistence of the
homeowner and since we were already replacing the other block due to the color
issue we replaced this block in good faith.
In April of 2015 we received another letter from the
homeowner. I was reviewing jobs in the
area of the homeowner’s home and stopped by to review the job. I was calling the homeowner to make an
appointment to review the job with them, however, during the conversation I told
the homeowner to be prepared, I was not planning to remove anymore concrete
since the cracks were due to the frost heave.
We were unable to finish the conversation because he clearly wasn’t happy
with what I was telling him, and told me he would put a sign up slandering our
company stating we do inferior concrete work and then the call was
disconnected.
I would like to close my response the same way I opened it
stating the contract the homeowner signed, and note #10 in the contract. In that section of the contract it reads
exactly “The contractor shall not be responsible for flaking, pop outs or
cracks. Nor shall he be responsible for excessive movement of soil generally
caused by water migration. Any cracks
caused by normal frost heaves are not the responsibility of the contractor.” Jim Broad
Complaint: [redacted]
I am rejecting this response because:First, The note that states on 9/15/2016 that they sent me the balance in the mail is false. I yet have to receive anything in the mail from this company showing my accounts and payments. Second, in reference to the Three accounts and my history of payments - the first one was satisfied 7/2011, which is not part of this dispute. The accounts in question would be Account 2 and 3. In regards to my questioning of the amount I owe; MY beginning total due was $739.50 for the [redacted] account (in which they show $649.40) and $289.27 for the [redacted] (in which they show $264.27), which would show that I have paid MORE towards my accounts than what they are originally stating that I owed. Roughly $115. Where has this been accounted?
I also do not agree with the statement ".
While only payments within the last 2 years are included in detail, all
payments are included in the total balance". I will dispute this as in looking at the beginning of my account, there is roughly $315 of payments NOT showing on this account. I have sent a total of $143.90 to pay off the last two payments on my account. In which neither have been submitted. I still do not agree to the total of my bill still being $338.77, as calculated by all of the payments I have made. After the $143.90, one for $50 and one for $93.90, that would still leave $194.87. If the interest that they charged is $139.89, I'd be willing to pay an additional $50 to finalize this account. I believe with my records, that I have actually paid OVER these accounts and this is more than fair. [redacted] PLEASE NOTE. Please put both checks towards my account. No need to wait. Regards,
[redacted]
Thank you for the opportunity to respond to Ms. [redacted] complaint. Professional Finance Company, Inc. (“PFC”) entered into a settlement agreement with Ms. [redacted] to resolve several account owed to Renown Regional Medical Center. This settlement agreement was reached and completed...
without issue. Not included in the settlement agreement was an account owed to [redacted]. This account had reached an age that was beyond the statute of limitations for legal action. PFC does not actively collect these accounts, but they can remain on a consumer’s credit report for up to 7 years, per Fair Credit Reporting Act guidelines. PFC has reviewed the recordings where the settlement agreement was reached and has found that the settlement agreement never included the [redacted] account. On August 7, 2015, PFC received a telephone call from Ms. [redacted], requesting that PFC delete credit reporting of the [redacted] account. PFC agreed to the deletion and sent a fax to Ms. [redacted] confirming the deletion. PFC also sent Ms. [redacted] a printout of her paid accounts as requested, but had sent this item by regular mail pursuant to PFC policy. PFC has closed its file on the [redacted] account and deleted credit reporting as requested. PFC believes that this resolves Ms. [redacted] complaint, but is happy to answer any further questions she may have. Again, PFC is thankful for the opportunity to resolve this matter.
Thank you for the continued opportunity to address Mr. [redacted] complaint. Professional Finance Company, Inc. (“PFC”) believes that it has fully complied with the Fair Debt Collection Practices Act (“FDCPA”) in providing Mr. [redacted] with itemized statements from the original creditor as verification of the debt. PFC does understand that Mr. [redacted] disagrees and has requested communications from PFC to cease. As such, PFC has ceased all of its collection efforts as to the account for Mr. [redacted] and returned the account to [redacted]. While PFC will no longer be engaged in collection activity on this account, PFC makes no warranties as to how [redacted] will handle the matter going forward. PFC hopes that matter is now resolved and, again, appreciates the opportunity to address Mr. [redacted] complaint.
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
After pulling another credit report today, 4/17/2015, the item has been removed.
Regards,
[redacted]
PFC has attempted to reach Mr. [redacted]'s former attorney several times and has not received a responsive communication. As such, PFC would be happy to have a supervisor discuss this matter with Mr. [redacted] and looks forward to resolving this matter. Mr. [redacted] may call [redacted] and speak with Supervisor Scott M[redacted].
Absolutely. This will serve as written confirmation of our offer to delete credit reporting of this account upon payment in full for the reasons previously provided. Thank you!
Professional Finance Company, Inc. (“PFC”) appreciates the continued opportunity to respond to Mr. [redacted]’s complaint. PFC is bound by the Fair Debt Collection Practices Act (“FDCPA”), a federal law that regulates the collection of debts. The FDCPA states that PFC, once it is made aware of attorney involvement, may not communicate with Mr. [redacted] regarding the debt “unless the attorney consents to direct communication with the consumer.” Federal courts have stated that a consumer stating that they are no longer represented by an attorney does not satisfy the FDCPA, and that the attorney needs to confirm that the consumer is no longer being represented. PFC would be happy to communicate with Mr. [redacted] upon receiving this authorization directly from Mr. [redacted]’s previously disclosed attorney.
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I will contact Mr. M[redacted] this week to arrange final payment.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Thank you for your help resolving this. I am calling after I finish this response :)
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
I will call PCF tomorrow to pay the amount, $84.33 and to close the account. Thank you for your time, I cannot say enough how much I appreciate it. Enjoy the evening, and the weekend.
Regards,
[redacted]
Professional Finance Company, Inc. (“PFC”) appreciates the opportunity to address Mr. [redacted]’s complaint. By way of background, PFC was assigned an account for collection from Mr. [redacted] on behalf of [redacted] of [redacted] (“[redacted]”) on 7/16/2015. The account arises from...
services provided by [redacted] to Mr. [redacted] on 3/27/2015. On 7/17/2015, PFC mailed Mr. [redacted] initial notice of the account to the address in Denver provided by Mr. [redacted] at the time services were rendered. PFC received no notice of mail return on this letter. PFC also attempted at least 13 telephone calls to Mr. [redacted] at the telephone number he provided to [redacted]. PFC has never heard directly from Mr. [redacted], but did receive a credit reporting dispute submitted through the credit reporting agencies in which Mr. [redacted] stated that he was “not aware of collections.” PFC performed an investigation and determined that it was reporting accurate information for the account. PFC has discussed Mr. [redacted]’s complaint with [redacted] and has learned that the account claimed to have been paid in full is a different account for a different date of service. As can be seen by the attached Patient Ledger provided by [redacted], the $58.56 charge was for a date of service on 6/20/2016 and was indeed paid in full. [redacted] has provided an itemized statement showing the charge for the 3/27/2015 date of service. As can be seen on that document, Mr. [redacted]’s insurance was billed, a contractual adjustment was applied, and the remaining balance was charged to Mr. [redacted]’s deductible. As such, [redacted] has confirmed that the amount placed with PFC is accurate and owing. PFC strives to provide all consumers with notice and opportunity to resolve their accounts prior to impacting their credit and believes it did so in this instance. Nevertheless, as it appears there was confusion regarding this account on Mr. [redacted]'s behalf, PFC will delete any credit reporting of the account upon payment in full. We look forward to assisting Mr. [redacted] resolve this dispute.
Complaint: [redacted]
I am rejecting this response because:Mrs. [redacted] was in fact lied to about the CEO not being in the office at the time of the call. When she called back and asked to speak with him, she was transferred. She then asked if he was in the office, and was told he in fact was. Mr. M[redacted] did not have knowledge if he was in the office and therefore, lied to Mrs. [redacted]. She as well was told she could not speak to the legal department, as is on the recording was told "they did not have phones." Through further investigation, this also is a lie.As well, there was no letter of detailed expenses sent to Mr. [redacted] following the first court date as ordered. Thus, this is why he did not attend the second hearing because he was informed that PCF must follow up with the paperwork.Had any of the information about [redacted] been provided as requested and found in the judgement this matter could have been easily resolved.Mr. [redacted] was in [redacted] at the time of the alleged service, but with no proof, he was reluctant to pay a bill or fees accrued, when he was told through the insurance company of his father, [redacted], that this matter had been resolved.It was stated in the last response that the reason partial payment could not be accepted was because of possible further charges. If the interest had in fact stopped, then why was partial payment not allowed?As well, we have no record of the company attempting contact.Again, we admit we were late with the payment. We went out of town for Thanksgiving and contacted the company the day we returned. And thus the cycle of lying began.We would like a copy of bill with full disclosure sent to us. If this is received we will gladly pay the bill. However, at this time there is a hold on Mrs. [redacted]'s account, which again is not Mr. [redacted]'s account. And he is asked to pay a bill for which he has no written proof. The only form of communication has been the rude and unprofessional staff at PCF "telling" him he owes money. Mr. [redacted] needs to see what is owed, why and to whom. Along with this, if there is a bill it is essential Mr. [redacted] be given written proof of what rules, regulations or documentation the company has to prove they can charge such an amount and as to why they can refuse payment.We feel the tactics and handling of this case are not only unprofessional but border along illegal and would like the opportunity to review the policy and billing statement before making a final payment. Mr. [redacted] can simply not go "on the word" of rule and ill informed staff that "partial payment" is not accepted and fees have been added, and expected to pay said bill without documentation.
Regards,
[redacted]
Thank you for the continued opportunity to resolve this complaint. Professional Finance Company, Inc. ("PFC") is unaware of any law requiring the information requested by Ms. [redacted] to be provided beyond 30 days after the initial notice of the debt is received by her under the Fair Debt Collection Practices Act ("FDCPA"). However, it is PFC's policy to provide validation of the debt, even beyond that initial 30 day period when it is requested in writing. Such validation was provided to Ms. [redacted] numerous times in 2014. The specific information requested is listed below:•The name and address of the original creditor: [redacted]•The original date of default or non-payment of the debt with original creditor: May 16, 2011•The date the debt was transferred from the original creditor to the third party debt collector [redacted]y placed the account for collections with PFC on November 30, 2011.•The original balance $98.87•The current balance $98.87•Any fees added by your agency. Sec. 392.303 (a)(2) $0.00•Texas Surety bond information as required by Sec. 392.101 PFC is licensed and bonded in Texas as required by law. PFC is not required to provide bonding information, but the information is held by the Texas Secretary of State.
Complaint: [redacted]
I am rejecting this response because: I do NOT agree with their version of events. I NEVER received any message IF they left one it was NOT ON MY voice mail. If I had received anything from them saying there was an issue with payment I would have returned the call immediately as what would be the point me taking the time and then making the effort of going to court 2X if that was the case I wouldn't have made an attempt to go to court they could have had a judgement in the beginning, I also made the attempt to contact them to set up the agreement I agreed to ALL of their terms, For me just to ignore them later that would be a waste of my effort to work things out with PFC. Again this issue is a he said she said situation.I want something in writing stating that I NO longer owe them any funds since I provided proof that the funds were pulled from my account so that I wont have to deal with PFC in the future.I will continue to think they are a shiesty, and shady collection agency!!I do not want them to come back in another 5 to 7 years saying I didn't pay them.That is my final request for resolution thank you.Regards,
[redacted]
This letter is in response to complaint number [redacted].
I would first like to start my response with an attachment
of the contract this homeowner signed, and note #10 in the contract. In that section of the contract it states
that the contractor is not responsible...
for any cracks caused by normal frost
heaves and excessive movement of soil generally caused by water migration.
As stated by the homeowner, we contracted a driveway and
patio with them on 4/30/2013. However, the
drainage discussed, which was an option on the contract “if needed” was merely
a surface drain about the “tight pitch” of the 22’x20’ pad and had nothing to
do with drainage under the ground. As
stated by the homeowner, the center drain was not needed because we were able
to get enough pitch for the water to flow down the driveway correctly. This to our knowledge has never been a
complaint of the homeowner.
Broad Spectrum installed the concrete patio and driveway on June
25 and 26, 2013. As he said, one block
in the driveway did have a shrinkage crack that missed the joint. We replaced the block in the fall of 2013. We
replaced the block solely because it happened within a very short time after
the concrete was poured during the drying process.
After pouring the block the second time and the color didn’t
match, we contacted our supplier only to find they switched concrete brands (from
[redacted] to [redacted]’s) causing the color difference. The supplier paid to replace the concrete the
third time.
After the harsh winter of 2013 the homeowner contacted our
office again complaining of another block cracked. This block cracked due to ground migration
from the freeze heave of the [redacted] winter. With the persistence of the
homeowner and since we were already replacing the other block due to the color
issue we replaced this block in good faith.
In April of 2015 we received another letter from the
homeowner. I was reviewing jobs in the
area of the homeowner’s home and stopped by to review the job. I was calling the homeowner to make an
appointment to review the job with them, however, during the conversation I told
the homeowner to be prepared, I was not planning to remove anymore concrete
since the cracks were due to the frost heave.
We were unable to finish the conversation because he clearly wasn’t happy
with what I was telling him, and told me he would put a sign up slandering our
company stating we do inferior concrete work and then the call was
disconnected.
I would like to close my response the same way I opened it
stating the contract the homeowner signed, and note #10 in the contract. In that section of the contract it reads
exactly “The contractor shall not be responsible for flaking, pop outs or
cracks. Nor shall he be responsible for excessive movement of soil generally
caused by water migration. Any cracks
caused by normal frost heaves are not the responsibility of the contractor.” Jim Broad
Complaint: [redacted]
I am rejecting this response because:First, The note that states on 9/15/2016 that they sent me the balance in the mail is false. I yet have to receive anything in the mail from this company showing my accounts and payments. Second, in reference to the Three accounts and my history of payments - the first one was satisfied 7/2011, which is not part of this dispute. The accounts in question would be Account 2 and 3. In regards to my questioning of the amount I owe; MY beginning total due was $739.50 for the [redacted] account (in which they show $649.40) and $289.27 for the [redacted] (in which they show $264.27), which would show that I have paid MORE towards my accounts than what they are originally stating that I owed. Roughly $115. Where has this been accounted?
I also do not agree with the statement ".
While only payments within the last 2 years are included in detail, all
payments are included in the total balance". I will dispute this as in looking at the beginning of my account, there is roughly $315 of payments NOT showing on this account. I have sent a total of $143.90 to pay off the last two payments on my account. In which neither have been submitted. I still do not agree to the total of my bill still being $338.77, as calculated by all of the payments I have made. After the $143.90, one for $50 and one for $93.90, that would still leave $194.87. If the interest that they charged is $139.89, I'd be willing to pay an additional $50 to finalize this account. I believe with my records, that I have actually paid OVER these accounts and this is more than fair. [redacted] PLEASE NOTE. Please put both checks towards my account. No need to wait. Regards,
[redacted]
Thank you for the opportunity to respond to Ms. [redacted] complaint. Professional Finance Company, Inc. (“PFC”) entered into a settlement agreement with Ms. [redacted] to resolve several account owed to Renown Regional Medical Center. This settlement agreement was reached and completed...
without issue. Not included in the settlement agreement was an account owed to [redacted]. This account had reached an age that was beyond the statute of limitations for legal action. PFC does not actively collect these accounts, but they can remain on a consumer’s credit report for up to 7 years, per Fair Credit Reporting Act guidelines. PFC has reviewed the recordings where the settlement agreement was reached and has found that the settlement agreement never included the [redacted] account. On August 7, 2015, PFC received a telephone call from Ms. [redacted], requesting that PFC delete credit reporting of the [redacted] account. PFC agreed to the deletion and sent a fax to Ms. [redacted] confirming the deletion. PFC also sent Ms. [redacted] a printout of her paid accounts as requested, but had sent this item by regular mail pursuant to PFC policy. PFC has closed its file on the [redacted] account and deleted credit reporting as requested. PFC believes that this resolves Ms. [redacted] complaint, but is happy to answer any further questions she may have. Again, PFC is thankful for the opportunity to resolve this matter.
Thank you for the continued opportunity to address Mr. [redacted] complaint. Professional Finance Company, Inc. (“PFC”) believes that it has fully complied with the Fair Debt Collection Practices Act (“FDCPA”) in providing Mr. [redacted] with itemized statements from the original creditor as verification of the debt. PFC does understand that Mr. [redacted] disagrees and has requested communications from PFC to cease. As such, PFC has ceased all of its collection efforts as to the account for Mr. [redacted] and returned the account to [redacted]. While PFC will no longer be engaged in collection activity on this account, PFC makes no warranties as to how [redacted] will handle the matter going forward. PFC hopes that matter is now resolved and, again, appreciates the opportunity to address Mr. [redacted] complaint.
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
After pulling another credit report today, 4/17/2015, the item has been removed.
Regards,
[redacted]
PFC has attempted to reach Mr. [redacted]'s former attorney several times and has not received a responsive communication. As such, PFC would be happy to have a supervisor discuss this matter with Mr. [redacted] and looks forward to resolving this matter. Mr. [redacted] may call [redacted] and speak with Supervisor Scott M[redacted].
Absolutely. This will serve as written confirmation of our offer to delete credit reporting of this account upon payment in full for the reasons previously provided. Thank you!
Professional Finance Company, Inc. (“PFC”) appreciates the continued opportunity to respond to Mr. [redacted]’s complaint. PFC is bound by the Fair Debt Collection Practices Act (“FDCPA”), a federal law that regulates the collection of debts. The FDCPA states that PFC, once it is made aware of attorney involvement, may not communicate with Mr. [redacted] regarding the debt “unless the attorney consents to direct communication with the consumer.” Federal courts have stated that a consumer stating that they are no longer represented by an attorney does not satisfy the FDCPA, and that the attorney needs to confirm that the consumer is no longer being represented. PFC would be happy to communicate with Mr. [redacted] upon receiving this authorization directly from Mr. [redacted]’s previously disclosed attorney.
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I will contact Mr. M[redacted] this week to arrange final payment.
Regards,
[redacted]
Contract Attached. Reference to "drain and tile"
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Thank you for your help resolving this. I am calling after I finish this response :)
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
I will call PCF tomorrow to pay the amount, $84.33 and to close the account. Thank you for your time, I cannot say enough how much I appreciate it. Enjoy the evening, and the weekend.
Regards,
[redacted]
Professional Finance Company, Inc. (“PFC”) appreciates the opportunity to address Mr. [redacted]’s complaint. By way of background, PFC was assigned an account for collection from Mr. [redacted] on behalf of [redacted] of [redacted] (“[redacted]”) on 7/16/2015. The account arises from...
services provided by [redacted] to Mr. [redacted] on 3/27/2015. On 7/17/2015, PFC mailed Mr. [redacted] initial notice of the account to the address in Denver provided by Mr. [redacted] at the time services were rendered. PFC received no notice of mail return on this letter. PFC also attempted at least 13 telephone calls to Mr. [redacted] at the telephone number he provided to [redacted]. PFC has never heard directly from Mr. [redacted], but did receive a credit reporting dispute submitted through the credit reporting agencies in which Mr. [redacted] stated that he was “not aware of collections.” PFC performed an investigation and determined that it was reporting accurate information for the account. PFC has discussed Mr. [redacted]’s complaint with [redacted] and has learned that the account claimed to have been paid in full is a different account for a different date of service. As can be seen by the attached Patient Ledger provided by [redacted], the $58.56 charge was for a date of service on 6/20/2016 and was indeed paid in full. [redacted] has provided an itemized statement showing the charge for the 3/27/2015 date of service. As can be seen on that document, Mr. [redacted]’s insurance was billed, a contractual adjustment was applied, and the remaining balance was charged to Mr. [redacted]’s deductible. As such, [redacted] has confirmed that the amount placed with PFC is accurate and owing. PFC strives to provide all consumers with notice and opportunity to resolve their accounts prior to impacting their credit and believes it did so in this instance. Nevertheless, as it appears there was confusion regarding this account on Mr. [redacted]'s behalf, PFC will delete any credit reporting of the account upon payment in full. We look forward to assisting Mr. [redacted] resolve this dispute.
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Mrs. [redacted] was in fact lied to about the CEO not being in the office at the time of the call. When she called back and asked to speak with him, she was transferred. She then asked if he was in the office, and was told he in fact was. Mr. M[redacted] did not have knowledge if he was in the office and therefore, lied to Mrs. [redacted]. She as well was told she could not speak to the legal department, as is on the recording was told "they did not have phones." Through further investigation, this also is a lie.As well, there was no letter of detailed expenses sent to Mr. [redacted] following the first court date as ordered. Thus, this is why he did not attend the second hearing because he was informed that PCF must follow up with the paperwork.Had any of the information about [redacted] been provided as requested and found in the judgement this matter could have been easily resolved.Mr. [redacted] was in [redacted] at the time of the alleged service, but with no proof, he was reluctant to pay a bill or fees accrued, when he was told through the insurance company of his father, [redacted], that this matter had been resolved.It was stated in the last response that the reason partial payment could not be accepted was because of possible further charges. If the interest had in fact stopped, then why was partial payment not allowed?As well, we have no record of the company attempting contact.Again, we admit we were late with the payment. We went out of town for Thanksgiving and contacted the company the day we returned. And thus the cycle of lying began.We would like a copy of bill with full disclosure sent to us. If this is received we will gladly pay the bill. However, at this time there is a hold on Mrs. [redacted]'s account, which again is not Mr. [redacted]'s account. And he is asked to pay a bill for which he has no written proof. The only form of communication has been the rude and unprofessional staff at PCF "telling" him he owes money. Mr. [redacted] needs to see what is owed, why and to whom. Along with this, if there is a bill it is essential Mr. [redacted] be given written proof of what rules, regulations or documentation the company has to prove they can charge such an amount and as to why they can refuse payment.We feel the tactics and handling of this case are not only unprofessional but border along illegal and would like the opportunity to review the policy and billing statement before making a final payment. Mr. [redacted] can simply not go "on the word" of rule and ill informed staff that "partial payment" is not accepted and fees have been added, and expected to pay said bill without documentation.
Regards,
[redacted]