Professional Finance Company

This letter is in response to complaint number [redacted] I would first like to start my response with an attachment of the contract this homeowner signed, and note #in the contract In that section of the contract it states that the contractor is not responsible for any cracks caused by frost heaves and excessive movement of soil generally caused by water migration As stated by the homeowner, we contracted a driveway and patio with them on 4/30/ However, the drainage discussed, which was an option on the contract “if needed” was merely a surface drain about the “tight pitch” of the 22’x20’ pad and had nothing to do with drainage under the ground As stated by the homeowner, the center drain was not needed because we were able to get enough pitch for the water to flow down the driveway correctly This to our knowledge has never been a complaint of the homeowner Broad Spectrum installed the concrete patio and driveway on June and 26, As he said, one block in the driveway did have a shrinkage crack that missed the joint We replaced the block in the fall of We replaced the block solely because it happened within a very short time after the concrete was poured during the drying process After pouring the block the second time and the color didn’t match, we contacted our supplier only to find they switched concrete brands (from [redacted] to [redacted] ***’s) causing the color difference The supplier paid to replace the concrete the third time After the harsh winter of the homeowner contacted our office again complaining of another block cracked This block cracked due to ground migration from the freeze heave of the [redacted] winter With the persistence of the homeowner and since we were already replacing the other block due to the color issue we replaced this block in good faith In April of we received another letter from the homeowner I was reviewing jobs in the area of the homeowner’s home and stopped by to review the job I was calling the homeowner to make an appointment to review the job with them, however, during the conversation I told the homeowner to be prepared, I was not planning to remove anymore concrete since the cracks were due to the frost heave We were unable to finish the conversation because he clearly wasn’t happy with what I was telling him, and told me he would put a sign up slandering our company stating we do inferior concrete work and then the call was disconnected I would like to close my response the same way I opened it stating the contract the homeowner signed, and note #in the contract In that section of the contract it reads exactly “The contractor shall not be responsible for flaking, pop outs or cracksNor shall he be responsible for excessive movement of soil generally caused by water migration Any cracks caused by frost heaves are not the responsibility of the contractor.” Jim Broad

This driveway is scheduled to be replacedWe never had to contact out insurance company, the concrete supplier is who we were waiting forAfter the terrible winter we had last year, the supplier was very backed up with complaints and it did take much longer then we liked to get a response However, once we got the approval that they would cover the replacement of the driveway due to faulty concrete, I sent letters to all our customers (10) who were involvedUnfortunately, due to the very rainy month of June we were already so backed up with work we were unable to fit them all in this seasonI will mail this homeowner a contract stating the driveway will be replaced in the first part of next season Thank You Tina Boffice manager

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Thank you for your help resolving this I am calling after I finish this response :) Regards, [redacted] ***

Contract Attached Reference to "drain and tile"

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me, BUT, when I tried calling the number provided, twice, it went to a voice mail(maybe a time difference?)Is there a way to pay online? Or is there a better time to reach someone, so I can make this payment? Regards, [redacted]