Professional Financial Services

PROFESSIONAL FINANCIAL SERVICES OF OHIO, LLC HOME OFFICE POBox SPARTANBURG, SC 29304-1-(866)-281-Nancy Hyder R [redacted] Secretary and General Counsel June 30, Revdex.com of Upstate South Carolina, Inc, via Online Attn: *** *** Re: Consumer: [redacted] , [redacted] Dear Ms***: This will acknowledge Mr [redacted] 's complaint received at our Cleveland, Ohio branch office from the Revdex.com office in OhioWe have investigated this matter with the assistance of Nat R***, Supervisor of our PFS branch in Cleveland, Ohio On February 28, 2015, Mr [redacted] executed a Retail Installment Sale Contract ("Contract") in connection with the purchase of a Acura TL through Prestige Auto GroupPFS in turn purchased the Contract from Prestige Auto GroupThe terms of the Contract include twenty-four (24) monthly payments of $each due by the 14th of each month beginning April 14, Mr [redacted] 's vehicle was legally repossessed on June 8, At that time, his account was past due for the April and May payments, and Mr [redacted] had not answered or returned any of the branch employees' phone callsAfter the repossession, the branch employees received a check in the mail in the amount of $on June 13, Mr [redacted] paid an additional $on June 14, 2016, which brought his loan current, and paid the July payment Due to a previous repossession and redemption on Mr, [redacted] 's account from October 2015, combined with his overall lack of communication with branch personnel, the branch manager informed Mr, [redacted] that he must pay off the remaining balance on his loan in order to retain his vehicleThis requirement conforms to Ohio state law for second and subsequent repossessions on an accountMatthew R***, Vice President of Operations of the PFS branch in Cleveland, Ohio reviewed Mr, [redacted] 's account and has agreed to release the vehicle to Mr [redacted] if Mr [redacted] makes an additional payment of $to bring his account current through August Mr, [redacted] was informed of this decision and paid the additional payment this morning and picked up the vehicleWhile we always try to work with our customers to avoid repossession and to provide the best customer service possible, it is important that they keep in contact with us and remain responsive to our requests and communicationsWe will stress to Mr [redacted] that his contact with branch employees must improve moving forward to ensure a continued relationship and to assist him to keep his account in good standing We hope that we have been able to address Mr [redacted] 's concerns to his satisfaction If we can be of any further assistance to him, please direct him to contact our Customer Relations and Consumer Dispute team at 1-866-281-Sincerely, Professional Finance Services of Ohio, LLC Nancy H [redacted] R [redacted] Secretary and General Counsel /jms

Was wrongly contacted about owing a doctor's office Would not give me contact info to the drand was extremely rude Drowed ME money!
Optima will not give me info regarding MMC Anesthesia Group I have no way of contacting them When researching the #33.25, I have found TWO checks I sent them They owe me money back I can't believe I can't be given this info

Optima reported fraudulent accountRefused to validate debt"NO CONTRACT."
I recently pulled my credit report and reached out to both the credit bureau and Optima Recovery Servicesto dispute all accounts with this fraudulent company that has reported accountsI've asked for documentation to validate debt and they refuse to provide me with such informationIf such debt is owed, it was sold by the original creditor who did not inform me of a debt or ask my permission to sell any of my medical informationThis is clearly a violation of my (HIPPA RIGHTS) by both the medical office and third partyI've asked for the following from this company: Breakdown of fees including any collection costs and medical charges, a copy of my signature with the provider of service to release my medical information and for them to stop reporting to the credit bureau until the debt has been validated by meI have not received any of the listed information to validate the debtIn addition, because t

A few years ago I had surgery and thought I was double billed for the anesthesia, so I only paid half the billWhen they sent it to this collection agency, I dug into it further with my insurance company to find out it was a legitimate charge It took me a few months to pay it off, but I did pay it off in JanAt least I thought I did! I couldn't understand why my credit score wasn't going back up after falling almost points because of this one measly accountEverything else on my credit is EXCELLENT! I have no credit card debtHouse and car note onlyI pay every card off every month and the only reason I use a card is for reward points! So today I run my credit report and see that the collection still shows UNPAID with this collection company! A whole $22.00! They never sent me a notice or a bill stating that I still owed money! Completely unacceptable! They sent me bills in the beginning until I started paying itI don't know if they added a charge or fee I didn't know about or what, but thanks to them my credit isn't where it should be!!

This company refuses to adhere to an agreement made with their client and lift collections
Optima Recovery Services LLC refuses to provide me with information regarding a debt to their client *** *** *** in *** *** On August 27, I has a surgery performed at ***-*** in *** *** I was billed for the anesthesia in full because apparently they were out of network with my insuranceI contacted *** on May 24, about these charges*** *** *** agreed to accept my insurance as paymentCollection efforts have not been stopped, however

I spoke to the supervisor about my acct and when I explained to him that I had already contacted the business that said I owed them and that was all that I oweOptima has added things to it to make it
I had to move back home because my father has cancer and there was no gyms that I was contracted with within hrs from meThis supervisor screamed at me and told me that my jibber jabber means nothing to him and started screaming at me, he told me that it was all my fault When I asked to speak to someone over his head he started yelling even more and told me they was going to sue me no matter whatHow can you scream and talk to people like thatWhen I told him that I went in the gym and cancelled my contract he told me I was lying and that I don't know what I'm talking about and that this is all my fault because I was "stupid" enough to talk to a random person at the gym to get my infoThe manager of that gym gave me my infoThat gym had my phone number but inste

I USUALLY DO NOT WRITE REVIEWS BUT THIS COMPANY IS AWFULI PURCHASED MY CAR FOR A LOCAL DEALER IN TOLEDO, MY 2ND CAR THAT I HAVE PURCHASED FROM THIS COMPANYTHE 1ST CAR WAS FINANCED WITH ANOTHER COMPANY, IN WHICH I HAD NO ISSUES AND PAID THE CAR IN FULLPROFESSIONAL FINANCE SERVICES HARASS THEIR CUSTOMERSI STILL OWE THE SAME AMOUNT THAT I PURCHASED MY CAR FOR AFTER A 1/2YRSI WENT TO GET MY CAR FINANCED AND COULD NOT BECAUSE THEY ARE NOT APPLYING MY PAYMENTS CORRECTLY THEY WENT TO MY MOTHERS HOUSE TO COLLECT $WHICH WAS STILL OWED FROM THAT MONTHS PAYMENTTHEY CALL EVERYONE IN YOUR FAMILY, COME TO YOUR HOUSE DAILY AS WELL AS YOUR JOB THIS COMPANY SHOULD BE PUT OUT OF BUSINESS

The bill belongs to my ex-husband yet it appearing on my Credit ReportThe corefuses to give me anything to show they corrected their records
This is over a medical bill that is my ex-husband'sThe account #I have been told 2x that they will remove it from my report, yet each year it keeps showing upWhen I called today wanting something sent to me showing they had taken it off their records as me owning the debt, refused stating that it's all done electronically and I don't get anything sent to meSeems crazy to me since I would get an agreement letter or a payoff letter if I did owe the debtWhen I asked to speak to her supervisor, I was told she didn't have one

Several years ago I was seen at a hospital for a health problem (Service Dates back on; 12/and 1/16)I receive charity from the hospital and my bills where zeroedFor some reason *** never received my paperwork and sent my "bill" to collectionsSince then I have have been working with them on and off trying to get the paperwork straightened outAround the first of this year my account with them was finally fixed and Zeroed (I have a bill statement showing my account is zero as of today)HOWEVER, my account is still with their collection agency Optima RecoveryI have called Optima several times and they tell me that their is nothing they can do on their end until Leconte sends them notice that my account has been clearedLeconte claims that they have sent them notice, and then I get the same answer back from Optima that they have not gotten anythingIt has been several years now of this back and forth problem and I am stick of itI want my credit report clearedAt the

PROFESSIONAL FINANCIAL SERVICES OF OHIO, LLC HOME OFFICE P. O. Box 811 SPARTANBURG, SC 29304-0811 1-(866)-281-7043 Nancy Hyder R[redacted] Secretary and General Counsel 
June 30, 2016 
Revdex.com of Upstate South Carolina, Inc, via Online Attn: [redacted]...

[redacted] Re: Consumer: [redacted], [redacted]. 
Dear Ms. [redacted]:  
This will acknowledge Mr. [redacted]'s complaint received at our Cleveland, Ohio branch office from the Revdex.com office in Ohio. We have investigated this matter with the assistance of Nat R[redacted], Supervisor of our PFS branch in Cleveland, Ohio. 
On February 28, 2015, Mr. [redacted] executed a Retail Installment Sale Contract ("Contract") in connection with the purchase of a 2004 Acura TL through Prestige Auto Group. PFS in turn purchased the Contract from Prestige Auto Group. The terms of the Contract include twenty-four (24) monthly payments of $182.96 each due by the 14th of each month beginning April 14, 2015. 
Mr. [redacted]'s vehicle was legally repossessed on June 8, 2016. At that time, his account was past due for the April 2016 and May 2016 payments, and Mr. [redacted] had not answered or returned any of the branch employees' phone calls. After the repossession, the branch employees received a check in the mail in the amount of $400.00 on June 13, 2016. Mr. [redacted] paid an additional $395.00 on June 14, 2016, which brought his loan current, and paid the July 2016 payment. 
Due to a previous repossession and redemption on Mr, [redacted]'s account from October 2015, combined with his overall lack of communication with branch personnel, the branch manager informed Mr, [redacted] that he must pay off the remaining balance on his loan in order to retain his vehicle. This requirement conforms to Ohio state law for second and subsequent repossessions on an account. Matthew R[redacted], Vice President of Operations of the PFS branch in Cleveland, Ohio reviewed Mr, [redacted]'s account and has agreed to release the vehicle to Mr. [redacted] if Mr. [redacted] makes an additional payment of $238.26 to bring his account current through August 2016. 
Mr, [redacted] was informed of this decision and paid the additional payment this morning and picked up the vehicle. While we always try to work with our customers to avoid repossession and to provide the best customer service possible, it is important that they keep in contact with us and remain responsive to our requests and communications. We will stress to Mr. [redacted] that his contact with branch employees must improve moving forward to ensure a continued relationship and to assist him to keep his account in good standing. 
We hope that we have been able to address Mr. [redacted]'s concerns to his satisfaction.  If we can be of any further assistance to him, please direct him to contact our Customer Relations and Consumer Dispute team at 1-866-281-7043.
Sincerely,
Professional Finance Services of Ohio, LLC
Nancy H[redacted] R[redacted]Secretary and General Counsel
/jms