Professional Fitness (Headquarters)

cancelled contract within 3 day cancellation period and refund was due within 30 days. No refund was issued after repeated requests.on 5/30/15 a contract was signed for persona training sessions. I became uncomfortable with the contract after getting home and decided to cancel it. On 6/1/15 I send via certified overnight mail a notice of cancellation to the address on their contract. The letter was signed for an was received by them on 6/2/15. According to their contract and state law they have 30 days to refund the monies of $359.00. Repeated attempts to get the refund have been unsuccessful. We have endured endless excuses on their end about when the refund would be done but it never has come. [redacted] tracking number [redacted] shows the letter was signed for by their company and they are simply choosing to not comply with their contract and the law. Desired SettlementRefund to credit card of $359.00Business Response please allow 30-45 days for the credit to appear in your account. Consumer Response You contract and state law require the refund within 30 days, not up to 45 days. You are already past 30 days.Final Business Response We are currently processing your refund and will notify you the moment it is issued

This company/employees are unprofessional and immature. I was unable to work with them to use up my prepaid training sessions and would like a refund.Here is the letter that I sent to the company. "I am writing this letter to express my extreme frustration with the Professional Fitness company and to request a refund for my remaining sessions. When I first signed up for training sessions, I was recruited by a trainer named [redacted]. As soon as I started seeing him, however, I was told that a trainer named [redacted] would be taking over all of his clients because [redacted] was going to take on a managerial position. I began training with [redacted] regularly every Saturday. Since I am a teacher in [redacted] and do quite a bit of driving each day, plus bringing home work every night, I am only able to attend training sessions on Saturdays. After training with [redacted] for quite some time, he told me he could no longer work on Saturdays. I did a few sessions during the week with him even though it was very inconvenient for me. He suggested that I contact his coworker, [redacted] who could probably see me on weekends. As I became more and more frustrated with the company, I tried calling the main office in Raleigh, NC, and was never able to reach a live person. I spoke with [redacted] and let him know that I wanted to be seen as often as possible so I could use up sessions and cancel the monthly charges soon. By this point I probably had over 20 unused sessions due to our different schedules. I contacted [redacted] via text message and scheduled my first session with her. However, when the day came, she called me to cancel because she was sick. I continued to see [redacted] as often as I could, but it was not working in either of our schedules. I tried to text [redacted] again to reschedule, and never heard back from her. In the meantime, I asked [redacted] to contact the company for me and see what could be done because I didn't want to cancel my monthly sessions too soon and have a time limit on using up the previous 20 I hadn't used yet. After working together for over a year, [redacted] suddenly became hostile and unhelpful to me. I continued to ask him for help in contacting the company and getting my membership cancelled, and days would go by with no response from him. One week in particular, I spoke to him early in the week and he said he would call the company. When I still had not heard from him all week, I text messaged him on Friday and again on Saturday asking what the company said. He responded rudely, "I don't work on weekends." I told him that he had all week to call them and help me out, but that he chose not to or forgot, and could have just admitted it. He told me to use another new trainer, [redacted]. I began training with [redacted] and she seemed very helpful. She saw me on Saturdays and wanted to help me use up all my 20 remaining sessions. We even did two sessions back to back on Saturdays to use them up faster. However, one week, when confirming our session via text, she did not respond. I tried texting her several times throughout the week, and still got no response, so I called the current manager, [redacted]. He said that she quit abruptly without notice and would not be coming back. [redacted] then agreed to see me and offered to help me use up my remaining 10 sessions. However, he was extremely busy trying to take on several new stranded clients, and we were only able to do a few sessions together.I estimate that I still have 6 unused sessions that I have paid for. I asked [redacted] to call the company to verify, but I have not heard back from him. I had also asked [redacted] to verify how many sessions I had left when I was still training with her, and she never did this either. With 6 unused sessions costing $40 each, I am requesting that the company refund me $240. I have been trying to end my membership and training sessions for approx 9 months. A person from the NC headquarters [redacted] responded to my letter and offered more time to use my remaining sessions. I declined and reminded her that I have already seen FIVE trainers. I then contacted her manager [redacted] 6/14 and haven't gotten a response.Desired SettlementWith 6 unused sessions costing $40 each, I am requesting that the company refund me $240. If the company can verify and prove how many sessions I actually have left, then I would accept a refund for that amount. As stated previously, I have asked several people to help find out how many sessions were on my account, and no one would help me.

I've been waiting almost 4 months for a refund, after I followed the rules of the contract. By submitting it in writing within 3 business days.I joined [redacted] on May 6, 2015. After joining they took me over to meet one of the Professional Fitness trainers, [redacted]. After speaking to him I decided to get a trainer. I gave him my credit card and he withdrew $359.00 from my account. I had gone home and thought about it and realized I couldn't afford a trainer and went back and asked for a refund, he explained to me that he couldn't give me the refund, and I had to mail a letter to Professional Fitness, requesting the refund within 3 business days. I mailed out the letter on May 8th, I waited until 5/27 I started calling them at 800-[redacted], I had to leave a message. I called again on 6/8 left a message again. I also called my local news station but the never got back to me. I called again 7/1 and spoke to [redacted] she said I should receive a refund in Mid July. I called agin on 7/16 and spoke to [redacted] who said that I should be getting a credit to my account by 7/17, still no refund. 7/20 I spoke to [redacted] again, she said they were working refunds all week, still no refund. 7/24 spoke to [redacted] who said that should definitely keyed in by Monday 7/27. I called on 7/29 spoke to [redacted] was told it just needs to be keyed in. Tried calling on 7/30 left message. 8/3 spoke to [redacted] again, was told again it needed to be keyed in.. 8/10 spoke to [redacted], said he will call me 8/11 he issuing refunds. Called 8/12 spoke to [redacted] was told the manager that approves the refund was on vacation until 8/17. Called 8/17, manager will be in 8/18. I called 8/18 spoke to [redacted] said he is going to get to the bottom of and will call me 8/19, never called..Desired Settlementthe resolution is to refund me the $359, that is owed to me..That would be the professional thing to do. Honestly I think I deserve more money than that for making me wait so long and causing me a heck of alot of stress. Im a single mom of 2 and that money is very much need. Business Response we are still processing your refund and will notify you once it is issued

Definitely the worst company ever! I signed up with the gym and they then sent me to a desk unbeknownst to me that it was a separate company that trains. After a lengthy 'interview' I signed up and they withdraw from my bank account monthly (November 2014). I requested it be changed to my credit card so that I would not bounce any checks. That took a great deal of time and energy. I was assigned a trainer who ultimately relocated after a few months. It took several discussions over a period of several weeks to get a replacement trainer. He was usually late or had to cancel because of family matters, then had a baby and left. I corresponded with the home office and was able to put my membership on hold because I couldn't get a replacement and was getting frustrated. I was then in a car accident in August 2015 and couldn't go to the gym. I finally was able to return. I have a medical issue that causes me constant pain and then on top of the accident I began going to P.T. I responded via email to the home office and finally got a response that I had 22 make-up sessions. It took several weeks to get a personal trainer. I was with him a few weeks and had an injury to my leg because of the nautilus. I told them I needed someone who had more expertise in physical exercise. I went to the desk at least 8 times and each time they said someone would call me the next day. This went on for many many weeks. I still had about 14 make-up sessions. I called the home office but because it had been over a year since my last payment they had no record. And they had changed billing companies. It has been over 3 months since they said I would be assigned a new trainer. Still nothing. I am now out about $560. I do not plan on renewing with the gym either. They NEVER follow through on their promises, they are extremely difficult to get a hold of even in the gym.","neg-1

I am so disappointed at the way this company handled my business and my complaint. First, they got all my account information wrong and then when I spoke to [redacted] in corporate, he claimed that the matter would be resolved and it was not. I cancelled and was told I was all set, then they went into my other account and used a alias. I not only had to pay for fees to my bank to stop them from going into my account but when I spoke to [redacted] again he played dumb, ignorant and as if our conversations never transpired. I was promised a call on 2/26/16 and that never happened and because I cancelled this service again, I'm being told that I have to pay $120 to cancel but they took $160 from my account and I never used the service. Either [redacted] thinks I am crazy, but I will not let this go until my funds are returned and they stop promoting bad business practices.","neg-3

As requested by the company I mailed a certified letter 30 days prior to my next billing cycle to notify the company of cancellation and they did not.As requested by the company I mailed a certified letter January 10, 2014 30 days prior to my next billing cycle to notify the company I wanted to cancel my personal training program service agreement #XXXXX I signed on June 29, 2013. I wanted to cancel further personal training services as I met the six month contract agreement. As of February 26, 2014 I am still getting billed.Desired SettlementI am seeking a refund of the overcharge as I previously requested a cancellation of my agreement and I met all of the terms.Business Response The client did contact us and make us aware of the over billing. On March 17th we issued a refund for the overbilling and deleted the clients account. Consumer Response I have received a refund. thank you.

By far the worst customer service. Never able to work with my schedule so had to lose most of my sessions. And too cancel membership they request certify letter tht you have to pay out of pocket. And after cancelling, they still charge your debit card. I cancelled in February, and they drafted fees for March April.","neg-2

Personal Training personnel and packages are a farceI purchased a training package that was to consist of 6 monthly sessions for $150/month. I started the contract 11/30/2013, initially for 3 months. After the 3 months, it was to go month-to-month until I cancelled it. In that timeframe, I have been assigned THREE different trainers. The first one, I finally refused to work with any longer because of his incredible unprofessionalism. He was unresponsive to any communication I sent (and then accused me of no show/no calls which were absolutely incorrect). He never provided me with a workout schedule to use when I wasn't with him. He constantly complained about how little he was paid. I tried to deal with him, including talking to his supervisor. I finally had had enough. Later, I was confronted by him, in a very threatening manner. He was eventually fired.I was then assigned to another trainer. He called me once. It took a few days to call him back, where I got his voicemail and left a message. He never called back. Come to find out, he had quit. It took several weeks before I was assigned to a third trainer. I met with her once. She created a plan for me. Then I got sick and was out for a few weeks. When I came back, I was told she was gone. She, too, had quit.So then I was told I would be working with yet another trainer, who had been the manager there. I was happy because he had worked with me before and it was a good match. Next thing I know, he quit.I now have 33 sessions banked... I have been trying for almost 3 weeks to cancel my package. I called National Fitness (the company who provides customer service for and collects payments for [redacted] Everytime I call, I'm told a different thing by whatever rep answers. On 4/28 I called again about cancelling the package and was told by [redacted] that I needed to send a letter referencing my [redacted] account number to the National Fitness address. I asked if it needed to be postmarked by 4/30 (my billing date) or received by 4/30. [redacted] told me postmarked. I verified that three times and included that in the letter.Now, I am being told it should have been received by 4/30 and there is nothing they can do about my being told incorrectly. Additionally, I was just told that I must contact [redacted] to make sure they "extend" my membership even though they will not be billing me, so that I can still use those 33 sessions. And actually, that will become 39 sessions since [redacted] told me incorrectly.All this to say, I have zero faith that [redacted] will honor the contract I have. They cannot keep GOOD, PROFESSIONAL trainers at the facility I use [redacted] in [redacted] CO). I have given them $825 (and on 5/30 it will $975) for NOTHING. I was promised professional, reliable trainers. I have NOT received that.Desired SettlementFirst and foremost, I want my training package stopped immediately. I do NOT want to be billed on 5/30 for another $150. I followed the instructions of the customer service rep with the company [redacted] pays to collect their payments.Ultimately, I would like a reimbursement of $825 (or after 5/30, $975 if that payment is collected). I did NOT receive the services I was promised as part of the contract.More info received from the consumer 2014-05-15I sent the following to ProFit via their "contact us" on their website 5/14/2014:I am so disappointed in your company! I bought a 10 session package back in October 2013. I was assigned a trainer who was horrid. He was incredibly unprofessional was late, unresponsive to communications, constantly complained about how little you pay him, etc. My husband and I put up with him for as long as we could, including talking to his supervisor, and then finally refused to work with him any longer. Later, he confronted me and made me so uncomfortable, I ended up leaving the gym in tears. Since then, I've been assigned 3 different trainers, all of whom have quit! One quit even before I met with him. In the midst of all this, trusting I would finally get a good trainer, I purchased another package. This time it was 6 sessions a month for $150. It started as a 3-month deal, that converted to month-to-month. Because of all the issues with trainers, (and my being very ill for a few weeks) I have barely used that package. Consequently, I have 33 sessions owed to me. AND, apparently you will be billing me for another 6 sessions on 5/30, even though I submitted a letter to National Fitness and had it postmarked on 4/30 (which is what the rep there told me it needed and now I'm being told she was wrong...) Therefore, I will have 39 training sessions. I have ZERO faith that you will provide a good trainer who is professional, reliable, courteous, and able to meet my training needs.I have submitted a complaint with the Revdex.com in North Carolina (as well as one in [redacted] for National Fitness). I am requesting a full refund for the 33 sessions (or 39 if additional money is taken on 5/30). This is a total of $825 (or $975, depending on when this is completed).I am trying to desperately to be healthy and lose weight. I had hoped your company would be able to assist in this lifestyle change for me. Instead, it has just taken my money. So disappointing!I received the following response 5/15/2014:[redacted] 1:37 PM (13 minutes ago)to me Mrs. [redacted], I was given the email that you sent in to the customer service website. I have looked over both of your accounts that you have in our system, I see the one paid in full account you have used 9 out of 10 sessions, based on this and the date it was signed there will not be a refund for that account. As far as the other account is concerned I see you have been in contact with National Fitness and they have made your session expiration date for the end of June and your last payment to be made the end of this month. That also being said based on when a letter was sent in and when the contract was signed there will be no refund for that account either. The sessions are still available for you to use until the end of June, however if you choose not to use them then that will be your choice. If there are any questions please feel free to call the number below and we will help you with any confusion or misunderstanding you may have. Thank You,[redacted]Professional FitnessCustomer ServiceXXX-XXX-XXXX officeX-XXX-XXX-XXXX faxCorporate Office7413 Six Forks Rd #363Raleigh, NC XXXXXProfessionalFitness.comProfessionalFitnessReviews.comThis is not an acceptable response or resolution!Business Response We received and email from this client yesterday and [redacted] is getting her paired with a trainer. We have also waive the May payment and deleted the account along with giving the client a session extension for 6 months. Thank you. Received Consumer Rebuttal 2014-06-11It has been EIGHT days since I received an email from the company saying they were requesting the GM of the local ProFit to contact me. I have yet to receive a phone call. I am not satisfied that this is resolved!

Professional Fitness continued to bill my account after my contract was over. Instead of fighting them, they convinced me to downgrade my account from 180/month to 100/month so I could use the sessions that were accrued. They charged me first/last month + fee a total of $239. To start in April, since Professional Fitness already took 180$ in February for March and paid the first/last+ fee on the previous contract. However, they took $180 and $100 on March 7 and 11 from my credit card. Then they told me I lost most of my sessions and refused to give me an explanation. I spoke to corporate, billing, two managers, two regional managers to no avail. I even brought my new contract to the gym and pointed out that the manager wrote this contract would start in April since I paid for February and my March would be considered last month already paid as I paid first/last in my previous contract. Still nothing had been done.Product_Or_Service: Fitness training sessionsAccount_Number: downgrade contract 3Desired SettlementI want Professional Fitness to fix my account, return the $280 they took from my credit card on March 7 and 11. I want them to give me back my sessions and provide a copy of my accrued sessions with the names with trainers that supposedly trained me and redeemed my sessions. If not, I want my contract cancelled without repercussions because of their unethical and fraululent billing practices. And return the money for unused sessions.

I should not have to pay for service they cannot provide because they are short staff and or have no staff to provide. I have been a member for this gym since feb 2015. I have had 4 trainers since then. Each trainer seems to quit shortly after being hired. Suddenly in June there were no trainers available to train me. I am still be charged for services that I have not use and they cannot provide.Desired Settlementrepaying me for the charge of 200.00 that they have put into collections Business Response Under the terms of the contract you can terminate the contract if you are denied services for a period of more than 6 months. We apologize for the turn over you are experiencing and we are working hard to make the services available to you.Consumer Response Thank you for your response. But I would like my contract terminated immediately and have the balance removed (National Fitness -Professional Fitness Membership - Member Number: 9[redacted]) In the very short time I have worked out I have had 3 to 4 trainers. I have been subject to missed appointments and simple told there was no one available. I am considerable behind in my training sessions and have no interest in continuing this. I have tried countless times via email, text and face to face conversation but this continues. The issues remain and the lack of staff/ turnover were not convey to me when I signed up; guarantees were made and your company has continued to fail to live up to them. I again attempt to speak with someone yesterday and was given a supervisors number than told no one picks up. Final Business Response Unfortunately if the delay in services has not been longer than 6 months you will have to follow the early termination guidelines. YOu will need to pay the past due balance of $200, mail a 30-day cancellation notice and pay an early termination fee of $225.

Signed a contract with professional fitness then decided to cancel but I can't because [redacted] won't let me. I signed a contract at my local gym ([redacted]) on April the 25th for personal training with "professional fitness." The manager told me I had 30 days if I wanted to cancel and I'll only be charged for that month. I go home and think this through and decide I don't need it. I look at the contract and read it. It states I only have 5 days to cancel not 30 like the manager lied to me. I googled "professional fitness" and red the terrible complaints about this company. I decided I will not be another victim and will cancel this contract. On the 26th of April (next morning), I wrote a verified letter stating I would like to cancel and sent it along with the contract as stated in the contract in the 5 day right to cancel section. The letter arrived on the 28th of April which is still in the 5 days period. I know it arrived because I have a letter from post office with a signature on it of whom ever received it there. You'd think that's end of it ? No, it was just beginning. There's no number on the contract for me to contact, so I look it up on google and I called like there was no tomorrow, but of course no one answers. Two weeks later I get a call from "[redacted]" telling me that I owe them money. I look up them up on google and find that they're a billing company for "professional fitness." The lady on the phone tells me that they handle all cancellation which is a lie because I called that number when I was trying to cancel, but they told me the don't handle cancellation. Of course she told me that before the 5 days right to cancel. Another thing is that they waited two weeks just to figure out that I owe them money. I explained to the lady at "[redacted]" the situation and she told me to get help form the trainers at my gym, but the contract clearly says do not go back to trainers with cancellation issues. Now [redacted] keep calling me and emailing me that I owe monthly dues on top of late fees. I refuse to pay because I followed the cancellation procedure exactly as it was stated in the contract. They didn't tell me that [redacted] handles billing and cancellation. I'm I just supposed to know that ? Everyone lied to me and both companies work together to scam people. I'm surprised they're still up and running after all these complaints about them. Desired SettlementI did my part of cancellation process. I would like for them to close the account, leave me alone, don't call me, don't email me, don't tell me I owe you money.

Buyer beware. This companies practices are very deceptive. The details of [redacted] are written on the back of the service contract, in the fine print and the employee who signed me up for [redacted] lied about the terms of cancellation. When he then quit the business, managements handling of the transition was completely unprofessional. Two other employees then lied about how they would resolve the problems I had, then 1 of them conveinantly quit as well. It has taken over a month of continual complaint to the corporate office to get a partial, unsatisfactory resolution and to date there has still been no apology and no one has taken any responsibility for the many many errors made. Everyone I spoke with made excuses for why it wasn't their fault.","neg-4

Billing for services cancelled, reactive r when charges were disputedProf. Fitness parted company from my current gym in March 2015. Prof. Fitness continued to try and charge my credit card for services after my account was cancelled knowing the credit card company disputed charges in April 2015. When the subsequent charges were disputed, Prof. fitness reactivated the cancelled account and created a new account for additional monthly charges as an active member. I was notified of this in mid-June. This notification was received 6/12/15 when I was contacted by Prof. Fitness ([redacted]) advising me I owed them $935.00 and how did I want to make payment arrangements. He stated Prof. fitness negated my contract cancellation and established a new account for me with current and ongoing charges including "service fees" as my credit card company would not pay them as the charges were disputed items and would not be paid. They indicated I was in "Breach of Contract." I tried to reiterate I cancelled the account, never contracted for new or additional services (although they repeatedly emailed me offering their services and what facilities I could go to to participate with them via email - [redacted]). I was repeatedly told to pay the $935.00 to settle both accounts and then they would consider canceling my accounts if I properly notified them. Unless I pay them $935.00 they will continue to accumulate charges on the account they activated without my permission. I indicated I would seek legal counsel and was told by [redacted] there was nothing a lawyer could do for me to resolve this matter. I simply need to pay them the $935.00 to settle the accounts then properly notify them to cancel the accounts.Desired SettlementNo further contact from this company and removal of all charges for the cancelled account which was reactivated and the new account they activated without my permission. I previously requested they remove all my contact information from their records, 5/21/15, after receiving solicitation for their services, which I have never used.Business Response Most of the clients complaint above is untrue. I spoke to this client on April 9th. At the time of our conversation both contracts that he was aware of and signed we delinquent due to the client disputing Marchs payments because he did not want to go to the new facility that we had relocated to. Mr.[redacted] and I agreed that once the disputes were resolved in our favor we would be happy to waive the 30 day notice and cancel his account without a termination fee, which, we did do when we received notification from his bank that they had reauthorized the payments. However, after the account was terminated Mr.[redacted] decided to dispute those charges again. When Mr.[redacted] disputed those charges it reactivated the accounts that he had. No new account was created the second dispute on his two individual accounts were the reason for the reactivation. I did do what I told this client I would do for him once the disputes were resolved however he made the decision to dispute the charges after I honored our cancellation agreement. I am no longer honoring that agreement and the client will have to settle with the collection department at this point. If needed I can check with our IT department to find out how long we keep phone recordings if we still have the recorded conversation from April 9th I will be happy to provide that. Consumer Response I disagree with the company's response. I was led to believe the account was terminated and I never agreed to continue services with Professional Fitness after they separated from my gym in March 2015. Professional Fitness made the attempt to charge my credit card again for services late April which were declined and disputed by my credit card company based on the prior actions. Why should they be paid for services not rendered or requested/used? The money Professional Fitness charged up front in advance for one month's service, I realize I will not be having returned to me due to this dispute and they already have those funds. However, as I repeatedly requested separation from their services going forward and never used their services after mid-March 2015, I find it unbelievable they are making efforts to continually charge me for services I have not used nor have they rendered going forward from April 2015.

Overall unsatisfactory service with personal trainer, customer service, managers and contract.I am writing to document my unsatisfactory and overall terrible and unprofessional service I have received after signing up with Professional Fitness at the[redacted]. When I signed the contract I had questions, and sitting with the district manager and location manager I asked what would happen if it was not a good fit, if I were to move, or get injured I was informed that there was no cancelation fee but that the service was just put on hold and if I wanted to come back I could and just begin making payments again. I then felt confident signing up with Professional Fitness and inquired about whether there would be a trainer for the early morning and it was confirmed that someone would be available.The trainer that I was assigned to was chosen only after four other trainers stated they could in no way be available at seven in the morning. The first session, the trainer showed up ten minutes late and triple booked himself with two other clients, therefor I did not receive a session. Figuring this was just a mistake and still feeling confident with the company I did not try to follow protocols and get out of the contract within ten days. This was my second mistake, following my first of signing the contract. In the month of July, I had four sessions booked with my trainer. The first session being the one described above. Of the other three sessions, only one of the sessions did the trainer show up on time to. One session, the trainer was thirty minutes late, and when I was not available to have the session late he was going to mark charge me for the session. However, it was the trainer who was not there on time, not me. The last session I had the trainer showed up ten minutes late. I chose to give the company a second chance after my trainer messed up within the first ten days. I chose to do this for two reasons: I felt that mistakes happen and that since there were no other trainers available at my time I would continue to try. However, three out of four attempts at sessions were unacceptable for a professional company to stand behind and after much thought I chose to go to the manager with my complaints and issues. He stated that there had been problems with this trainer with other clients, that he understood, and that I would just need to go to the customer service department to work out my issues and end my contract. The customer service department leaves a lot to be desired. After speaking to a representative [redacted] (on Tuesday July 28th) about my dissatisfaction with the trainer and company, I was told a manager would call me back on Wednesday to discuss the problems further. I did not receive a call back on Wednesday. On Thursday I repeatedly called the service line only to receive the voice mail answering machine which states a call will be returned within twenty four hours. I, again, did not receive a phone call on Friday. On Monday, August 3rd, I chose to call back the service line to contact a manager. When I reached a representative, [redacted] I was told repeatedly I could not speak to a manager. When I continued to ask to speak to the manager,[redacted] informed me that she could only give me an email and that her manager could do nothing for me and that there was no one I could talk to. As a customer service line, this to me is unacceptable. As a paying customer, I should be able to reach a manager to discuss my unsatisfactory customer service within the company. And yet, I've been denied. Also, when I mentioned what the district manager had said at signing about ending services, I was told that it was null and void due to my signing the contract and that in no way would anyone be able to help me. To not stand behind a statement made by a manager, and for a manager to say such a blatant lie, is a clear sign of dishonest and deceitful business practice that the company is clearly aware of.My overall experience with this company is beyond unsatisfactory. Desired SettlementI simply want to end my contract with no further payments do to unsatisfactory services. The lack of prompt service and unprofessional manner of the company leads me to want to end the contract and have no further contact with the company.Business Response You must follow the cancellation terms in the contract to cancel. Please send a 30-day notice and a check for $236.25 no later than 8/27/2015 to make that your final draft.

When I first signed up for a 6 no the contract they already made a mistake with my billing and made me sign another contract which I was told was the same as the original. Turns out it was switched to a 12 month contract but I didn't find out until I tried to cancel it after I thought my contract period had ended. I am also not the first [redacted] has done this to eith. They want to charge me 100 dollars and have me provide my lease information since I stated that I would be moving. Even before this I had problems because I had two contracts in the system and was being charged for both of them at the same time. It took me a week to resolve this mistake and none of the professional fitness managers were helpful. I had to turn to the gym managers because they had many similar complaints in the past.
I am still having trouble canceling this membership I didnt agree to even though I have a district manager who corroborates my story. I will never do business with Professional fitness again.","neg-6

I had signed a contract with Professional Fitness and was charged $99.00 and they won't honor my cancellation notice and I have not receive a refund.I had signed a contract with Professional Fitness on July 14, 2016, was charged $99.00 and was told I would be contacted by a trainer within 24 hours of signing the contract. I never was contacted and when I looked at my finances I realized I would not be able to afford $60.00 a month for a trainer. I told the man I signed up with and he told me to send an email of a cancellation notice which was within the 3 day period to cancel and I revived no response for, then when I called Professional Fitness I was told to give the cancellation notice in person with the man I signed up with and then he told me to email someone else. I was receiving mixed messages from the same company and after sending this person an email address and emailing her supervisor I was told I had to come in person to there headquarters in North Carolina it my cancellation notice or mail it to them, however I thought that email was an option and my emails were not honored I was told that my cancellation fee may be wavered but $99.00 I was charged for no service would not be refunded. That email was from July 29, 2016 and I had not received a response since then until yesterday August 24, 2016. I received a hone call demanding I pay the balance of $80.00 to be paid immediately. I emailed him the last email I received and he would not honor it. I then told him that I would contact the Revdex.com as soon as possible and went to work. After coming home from work at 8:00 at night I read my emails and I was then threatened to pay the $80.00 by 5:00 that same afternoon, or else I would be charged the cancellation fee and late charges on top of the balance that was due.Desired SettlementI ask that they stop the harassment phone calls, email's, and letters about giving them more money for a service that was never fulfilled and, for my contract to be canceled and to be null and void, and for a full refund of the $99.00 that was charged to me. I work hard for hard earned cash and I can't afford to through it away on a business that I received no service from and was ignored in my attempts to cancel from.

This company contracted to provide fitness training services which were never provided. They collected money without providing the agreed upon serviceI contracted to have a trainer work with me in the gym [redacted]. I had one workout with the trainer and she cancelled after that. When I contacted her she said she could not accomodate my schedule. They continued to collect money from my account for 7 months. They collected a total of 960.00 without evr providing any more service.Desired SettlementI want them to reimburse the money they collected except for the one month which I am willing to grant them as I had one session the first month.

I notified the company by mail, email (there email sends back mail demons), and by phone to cancel my training sessions. I purchased training sessions on Feb 21, 2015 with a down payment of $119, and 2 payments of $80 to be taken out of my account on March and April 20th. for a total of $279.I used a ** ending in [redacted]. In May I notified the company by mail, and in June 6, by email, and again July 7 10 by email. I called and left a voice message around June 6 and didn't get any return phone call.The associate working at 6:25pm on Friday, July 7, said my charges would go to collection since I disputed them with my card. I told her that I sent notices and no one ever got back to me.Desired SettlementPlease credit my account by $80 for May, $80 for June, and please stop charging my card. I have not received any additional training sessions.Business Response To date we have not received any notification to cancel other than a phone call, unfortunately we require a written notice for cancellation per the terms of the contract. Please provide proof of the emails or letters that were mailed so that we can validate your cancellationConsumer Response Would someone at the company send me an email address other than the generic one, so that I may forward them the emails and copies of certified letter receipts I mailed. Thank youFinal Business Response please send copies of your cancellation information to [redacted]

I was lied to and manipulated into signing a contract when initially I was offered free services over the phone by an employee of Professional Fitness Who claimed he was a fitness manager for [redacted] When in fact he did not work for [redacted] at all.","neg-5