Professional Floor & Wall Inc.

Complaint: 10665086
I am rejecting this response because:
Regards,
J[redacted]
He never provided me proof that he called to set up time, I check our caller ID on all our phones for their numbers/missed calls and we found no record of any call coming in from them. I called his number 2'xs that day he did show up and he never returned my call. They say they spoke to someone that verified the first appointment, (which they didn't) yet they have they have no name/time that they did this. When the guy did call me back he never could tell me when they called. He in fact was telling me on our speaker phone that he sometimes forgets things and is not sure when they did this. Now why in the world would someone tell us they are forgetful given the scenario we are discussing.  I asked him for phone records to show when he called to set up appointment , which he said they did not have, I ask who did you speak to? he did not know. I had repeated been inquiring with my loan officer when the appraisal was going to be done, he told me it was scheduled for after Memorial day and would not be done sooner than that. Why would we be asking/waiting for almost 3 weeks for the appraisal to be done knowing it is crucial to our loan, only to not be available for it. Makes no since. This company obviously forgot to properly schedule this, they just don't want to admit it.  Even the day he did call me back we discussed and he asked if he could call me back in 30min I said yes, and of course he NEVER DID....he must have forgot AGAIN.   yes in the end I did get refund, but only after it caused incoming check clearing issues at my bank that no one reimbursed me for.  I still would never use/recommend this place ever again. And was told be my loan officer they would not use either, as they never file a request/authorization for any increase in fee's which they were supposed to, then loan company would  advise me of any increase for me to decline/accept.  That never happened. 
He also stated that he included an additional 10.00 trip charge was for driving distance, yet he is only 35 miles north of me, I drive to SLO regularly it only takes 25-30min to get there. The other appraisal person that came from Santa  Barbara 145 mile round trip,,, and guess what NO extra driving distance charge. So yeah I do not and will not agree with his response as he has not stated the correct facts.