Complaint: I am rejecting this response because: Regards, J [redacted] He never provided me proof that he called to set up time, I check our caller ID on all our phones for their numbers/missed calls and we found no record of any call coming in from themI called his number 2'xs that day he did show up and he never returned my callThey say they spoke to someone that verified the first appointment, (which they didn't) yet they have they have no name/time that they did thisWhen the guy did call me back he never could tell me when they calledHe in fact was telling me on our speaker phone that he sometimes forgets things and is not sure when they did thisNow why in the world would someone tell us they are forgetful given the scenario we are discussing I asked him for phone records to show when he called to set up appointment , which he said they did not have, I ask who did you speak to? he did not knowI had repeated been inquiring with my loan officer when the appraisal was going to be done, he told me it was scheduled for after Memorial day and would not be done sooner than thatWhy would we be asking/waiting for almost weeks for the appraisal to be done knowing it is crucial to our loan, only to not be available for itMakes no sinceThis company obviously forgot to properly schedule this, they just don't want to admit it Even the day he did call me back we discussed and he asked if he could call me back in 30min I said yes, and of course he NEVER DID....he must have forgot AGAIN yes in the end I did get refund, but only after it caused incoming check clearing issues at my bank that no one reimbursed me for I still would never use/recommend this place ever againAnd was told be my loan officer they would not use either, as they never file a request/authorization for any increase in fee's which they were supposed to, then loan company would advise me of any increase for me to decline/accept That never happened He also stated that he included an additional trip charge was for driving distance, yet he is only miles north of me, I drive to SLO regularly it only takes 25-30min to get thereThe other appraisal person that came from Santa Barbara mile round trip,,, and guess what NO extra driving distance chargeSo yeah I do not and will not agree with his response as he has not stated the correct facts
Complaint: I am rejecting this response because: Regards, J [redacted] He never provided me proof that he called to set up time, I check our caller ID on all our phones for their numbers/missed calls and we found no record of any call coming in from themI called his number 2'xs that day he did show up and he never returned my callThey say they spoke to someone that verified the first appointment, (which they didn't) yet they have they have no name/time that they did thisWhen the guy did call me back he never could tell me when they calledHe in fact was telling me on our speaker phone that he sometimes forgets things and is not sure when they did thisNow why in the world would someone tell us they are forgetful given the scenario we are discussing I asked him for phone records to show when he called to set up appointment , which he said they did not have, I ask who did you speak to? he did not knowI had repeated been inquiring with my loan officer when the appraisal was going to be done, he told me it was scheduled for after Memorial day and would not be done sooner than thatWhy would we be asking/waiting for almost weeks for the appraisal to be done knowing it is crucial to our loan, only to not be available for itMakes no sinceThis company obviously forgot to properly schedule this, they just don't want to admit it Even the day he did call me back we discussed and he asked if he could call me back in 30min I said yes, and of course he NEVER DID....he must have forgot AGAIN yes in the end I did get refund, but only after it caused incoming check clearing issues at my bank that no one reimbursed me for I still would never use/recommend this place ever againAnd was told be my loan officer they would not use either, as they never file a request/authorization for any increase in fee's which they were supposed to, then loan company would advise me of any increase for me to decline/accept That never happened He also stated that he included an additional trip charge was for driving distance, yet he is only miles north of me, I drive to SLO regularly it only takes 25-30min to get thereThe other appraisal person that came from Santa Barbara mile round trip,,, and guess what NO extra driving distance chargeSo yeah I do not and will not agree with his response as he has not stated the correct facts