Professional Floors Inc.

To whom it may
concern, February **,
In response to the letter we received in February
Following is our account of the events that occurred at *** *** *** *** ***
On May *** we were contacted by *** *** of *** *** ***We were asked to bid a job at the above addressWe submitted a proposal
The proposal was acceptedAt this time we had not made any contact with the owners of the home *** and *** ***All scheduling and construction issues were with *** *** ***The agreement was to pay me on a drew schedule % dawn, 25% half way and the balance upon completion All work was inspected by *** and *** *** and *** *** Builders before we were issued a checkAt no time did we have any issues on the quality of work performed and completed
We did however encounter many items we were asked to do that were not on the original bidWe sent a list of these items to all parties involvedWe were assured by *** *** *** their would not be a problem getting paid for these itemsWe proceeded and took care of installing Stone instead of the tile on the proposalWe were informed the upstairs bath would be completely demo and ready for usIt was notWe took care of a lot of extras .When we received our draw the extra items were not included in our checkAt this time we were losing confidence in the General Contractors to meet those obligations as promised
The owner had selected a stone product instead of a tile for the master bath and the downstairs showerWe informed them that was not in our original bid and would be substantially more in laborWe were informed they would get another bid for the remaining work after I gave them a revised proposalWe never walked off the job
The shower pans we installed were inspected by the *** ** ***, they both passed on the first inspectionsWe are not liable for any damage done by other contractorsAll materials charged were delivered to the job
We have a record of e/mails and proposals if you need them
We have been in business for Years and have an impeccable record
We regret the situation but feel the communication between the General Contractors , *** *** and the owners may not have been conveyed accurately
Based on the work preformed and the extras completed
We will stay with our original agreed amount of the refund of $
Regards,
*** ***
Professional Floors Inc

Complaint: ***
Dear Revdex.com,
We reject this response from Professional Floors, Incas it continues to fail to
address or take responsibility for specific concerns we raised regarding charges
for material and labor which was not delivered
Here are the issued that need to be resolved
ISSUE #1: Invoicing for more sq feet of tile than was ordered
On Professional Floors Invoice ***, we were charged for sq ft of 12x
Crema Marfil tile (for wall) and sq ft of 4xCreama Marfil tile (for ceiling)
We have attached this invoice as well as a copy of check showing full payment
The 4xtile was never delivered to the job site and a call to Interceramic
revealed that Professional Floors had only placed an order for sq ft of 12x
and no sq ft of 4x4. This can be independently confirmed by the Revdex.com by calling
Interceramic at *** and asking about all Crema Marfil orders by Professional
Floors during June of (there was only one such order)
We brought the 4xtile charge to Professional Floors attention in an email on July **
(attached; we did not know about the extra sq ft of 12xat that time). *** ***
responded on August * claiming there was no such charge. We responded the same day
with a copy of his invoice and the cashed check (attached). He did not respond further
This issue needs to be resolved by refunding us the $charged for tile not ordered/delivered
ISSUE #2: Marking up materials after an agreement to provide them at cost
Professional Floors advertised that they would pass on materials, specifically tile,
at cost to us with no markup. We attach two emails, dated June * and June * before
the tile work began, referencing this agreement. However, we believe they were significantly
marking up the materials in violation of this agreement
On Professional Floors Invoice ***, we were charged $(after tax) per sq ft
for 12x*** *** tile from Interceramic. We have attached this invoice as well
as a copy of check showing full payment
Once Professional Floors walked off the job, we had to order one more box of this exact
same material from the exact same supplier through another installer. This installer charged
us $(after tax) per sq ft. We have attached this email showing the amount
While Interceramic may offer different prices to different installers, we suspect that the discounts
do not differ so greatly (approximately twice as much)
This issue needs to be resolved by Professional Floors submitting to the Revdex.com copies of their
receipts from Interceramic showing what they paid for the tile on invoices *** and ***
and refunding us any markup
ISSUE #3: Labor paid for work not completed
On June **, Professional Floors sent an email asking for a labor draw of $stating
that on the following day (June **) all bathrooms except the master would be completed
It then stated that $1,would be the total due upon completion of the master
This email and the copy of check showing full payment are attached
Based on our prior agreement, this draw represented complete payment for all bathrooms except
the master as well as a $advance on labor for the master
Unfortunately, Professional Floors did not finish the ceiling and other items in the downstairs
Crema Marfil shower and never started the tile work in the master. We attach pictures of this
We attach an email from Professional Floors stating they had the master floor tile and would
start work on June **. However, they did not come back. We contacted them repeatedly and
we attach emails showing: them telling us to be patient (July **), telling us the price to come
back and finish the master was raised to $3250, with $3,wanted up front (July **), and
an email where Professional Floors says they agree to our labor refund of $for the master
and $for the unfinished downstairs shower, but they then make up new charges that
they claim equal the $595. We reject all these extra charges.
In the first place, they would need to appear on Professional Floors own June ** invoice
(after all tile work that was ever done was done). In the second, these charges are groundless
For instance, Professional Floors tries to make an issue out of the type of tile used. The June *
email we attach clearly informs Professional Floors that we intended to use "marbles or other
high-end materials". Moreover, we interviewed four tile installers to finish this job and none of
them charged differently by the type of tile, nor did they think such a practice was common
This issue needs to be resolved by refunding us the $charged for labor not done
Finally, we stress that Professional Floors agreed to our labor amount of $(July ** email),
but only tried to counter it with newly invented charges made over one month after fully invoicing
us, taking a labor draw, and walking off the job. Professional Floors has never satisfactorily responded
on our concerns about material amounts and costs.
Our total refund request is $(per issue and 3) plus any additional markup on materials in
violation of our agreement (per issue 2)
We thank the Revdex.com for your time
Sincerely,
*** ***