Sign in

Professional Hearing Aid Assoc

Sharing is caring! Have something to share about Professional Hearing Aid Assoc? Use RevDex to write a review
Reviews Professional Hearing Aid Assoc

Professional Hearing Aid Assoc Reviews (7)

Hi there Mr. [redacted], I am sorry to hear about the issues you have been having with our service at our Texas branch. I got in touch with your local branch manager and he advised me that we were able to reimburse you for a new washing machine for the price of $699.00. If you happen to encounter any other issues with your appliances or with our service please do not hesitate to reach out. Thank you so much for your time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I filed this complaint on Friday 9/16/16. I'd like to completely cancel it as a manager called me back right after the submission...

and we settled the disagreement.  Can you close this complaint, please?
Regards,
[redacted]

We have agreed to reimburse $800.00 for the air handler. This reimbursement has been submitted and being processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We refunded his $55.00.

Complaint: [redacted]
I am rejecting this response because:We requested a refund and we did not receive one. But now that they finally delivered the washer, we are even more upset and a refund wouldn't be enough.The washer was delivered on 11/02/15. I don't know what they did, but they scratched the whole machine. There are scratches on the door, on the right side, the bottom and the top. Also, there are two dents on the top. The spinning button is broken and we are extremely frustrated.They took the machine away to fix the noise and it is not fixed! It is still making noises when it is spinning and now it is rattling, which wasn't before they took it away to fix it.There is no way they can fix all the damages they caused and make our machine looks like it was before. They have done a lot of damage to it and we want a brand new washer. It is unacceptable what they did to the machine. This is no way to conduct a business, specially to customers who have been loyal for over three years and never filed a claim!I attached four videos to this response and have additional videos. I will see if I can forward them through another message since I am not able to attach all of them to this message.P.S. I have not taken a picture of the damage on the side but I will forward it as soon as I take it.Regards,[redacted] and [redacted]

Our business hours are M-F 8am to 5pm. this customer only wanted us to come after 4 pm. My technicians work all over Austin and surrounding areas. To schedule something to an exact time is very hard when our business is doing home repairs. Cable companies, always give a time window of at least 4...

hours to be at home, home depot appliance delivery when you purchase a new appliance gives a 12 hour delivery and they won't deliver unless someone is there. [redacted] was able to get ahold of me and I ended up working out something for him that would work with his schedule. The washer after being able to send 2 techs out was stuck to the floor from either being wet at some point or soap sm as you can see in the pictures on the shaft. I told [redacted] that more than likely before we were even able to work on the washer that the shaft was probably bent and this is no easy repair in doing that and that the whole machine would have to be completely disassembled to even get to it not to mention trying to get the shaft off the bearings. The machine is also a foreign machine and parts are not easy to get in from the manufacturer. It took a week alone to get the new shaft in. Yes on disassemble the soap cup cracked and we are now still waiting for that part to come in I can not return the machine until that is fixed do to that if they use the machine water is just going to spray everywhere. If [redacted] wants his money back I can put his old shaft back in and when I get the soap cup I will return there appliance.

Check fields!

Write a review of Professional Hearing Aid Assoc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Professional Hearing Aid Assoc Rating

Overall satisfaction rating

Address: 5101 Sw 21st St, Topeka, Kansas, United States, 66604-4419

Phone:

Show more...

Web:

This website was reported to be associated with Professional Hearing Aid Assoc.



Add contact information for Professional Hearing Aid Assoc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated