Professional Independent Contractors of Western New York Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I advise from business to business that your records be properly managed due to false and lack of information your company has on record.
Regards,
*** ***

Good morning: the numbers listed in the attachment provided by the complainant do NOT belong to Spok/USA Mobility Wireless We provide paging services and our terminals are not provisioned to place out-dialed calls The numbers listed are landlines, not pager numbers
Our company is not associated with the solicitation calls received by the complainant Please do not hesitate to contact me if you have any additional questions or concerns that have not been addressed.Thank you,Nicole W***, Manager

Good morning:
The complainant filed a similar complaint with the FCC regarding our collection process earlier this year. Attached is our response, which illustrates our process and the action taken. As you will see, we've waived the reconnect fee previously and educated the
complainant on how the collection process works
In review of the account, the complaint's service was disconnected for non-payment in June. A reconnect fee was applied when payment was received and the service was reinstated. The complainant short-paid the account (minus the reconnect fee), which eventually caused the account to continually run past due hence resulting in another disconnect of service (see attached invoices)
With this recent incident, the complainant was sent a courtesy page on September 6th advising that the due date for payment had arrived yet payment had not been received. In addition, past due invoices advise of possible interruption. There is no day grace period nor has there ever been a 30-day grace period. The first warning page advising of possible interruption of service was sent September 15th and the second one was sent September 20th. Service was interrupted prior to payment being received and once payment was received within the five day window of interruption, the service was reinstated and reconnect fee was billed to the account
I will adjust the current reconnect fee but let the record reflect that *** will NOT issue credit for any future reconnect fees going forward. Nor will there be any adjustments for late fees/finance charges or any charges associated with the disconnect of service as a result of non-payment. The account now reflects this information. If you have any additional questions or concerns that have not been addressed, please do not hesitate to contact me directly
Thank you,Nicole W***, Manager

Good afternoon:
In review of this complaint, please see the following responses/actions:
*USA Mobility Wireless changed its name in 2014 to Spok.  Spok is not a new entity that brought in the use of operator dispatch service.  We've been using a third party service for at least the past...

20 years as we did not provide dispatch service until years later and we maintained use of that third party dispatch service due to the features offered that we do/did not offer (personal toll free with dispatch, personalized answer, etc.).
*The complainant is not listed as an authorized contact on the account.   Non-contacts are allowed to report issues, troubleshoot with agents, obtain balance due, but are not allowed to facilitate any revenue-impacting transactions.   There is no record that we were contacted in December to cancel service.  If there was prior contact, she should have been advised that an authorized contact on the account would have to make this change.  Nonetheless, the services have been disconnected in accordance with our cancellation policy. 
*Lastly, to bring closure to this matter, I have adjusted the account for $36.15.   Spok sincerely apologizes for the inconvenience and issues with the third party dispatch.   We will make every effort to monitor the services provided and ensure customers are receiving the level of service they expect.
Thank you,
Nicole W[redacted], Manager