Professional Library Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business owner is completely in his accusationsI have not worn these stockings for months; I received them in the middle of July and the problem started just weeks laterI tried calling the company, and they never answeredI had no choice to continue wearing the stockings since then, due to the medical condition that requires that I wear them 24/Of course I wore shoes with the stockings when shoes are required (i.eoutdoors and anywhere that is not my home), however the manufacturer states nothing about socks required with their product in any of their instructions for useAs I told the owner, [redacted] does not always allow for a sock to be worn due to the extreme swelling of limbs/extremities, so it would only block circulation, cause excessive heat on these degree days, and further the discomfortAll of these points are irrelevant anyway, since I noted that the manufacturer of the product says nothing about requiring socks indoorsI work from home and hardly leave my house, and the owner accused me of doing otherwiseHis email also assumed my own habits of wearing the stockings, solely because I purchased two and it was wintertime, yet he has no idea what my purchases say about my use (and was incorrect anyway)i have purchased these stockings on multiple occasions from various sellers (through my physical therapist, from a competing site, etc) and have never had an issueThese are also not "pantyhose" - they are thick compression stockings and to dismiss them as such is also irrelevantAlmost all of his responses are complete accusations and assumptions of my lifestyle.I did not in any way, shape, or form, threaten this man, berate or curse at himWhen he told me I was being dramatic about the very disease his company should be serving, I responded the way anyone would - especially as the owner of a company spoke to me - I was deeply upset and hung up sobbingThis was exacerbated by his offensive comments and judgments of the skin of my feet, which are from my disabilityAs noted in his email, he made other assumptions about me being like other costumers who allegedly try to scam him into new stockingsI find that really disrespectful to make that assumption and judgment when that was not my motive or goal at allI simply had a product complaint about something that happened just weeks after receiving a product, and the owner's own customer service rep told me that he would never give a refund, it is just his nature, which I sadly found out on my ownAll I wanted was an honest company to stand by their product and send me a new one in exchange for my old ones (which I can only send back after receiving a new pair, as I cannot go without them, even for short periods)The owner of a company should never belittle a customer the way he belittled me, he did not even consider anything I said as truth, as he already wrote me off as someone he would not help, and continued to judge meI think his attitude is clear in his response here.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

As you can see in the email I wrote to the customer, I did apologize for losing my cool with her, but that was only after being told numerous times what a horrible and despicable person I wasTo clarify, I said she did not use curse words starting with F or the like, it was

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** the business has received my return merchandise and issued a refund to ***, my original method of paymentThis resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The owner himself did admit that he was disrespectful or "lost his cool" with me, which just further confirms and supports my complaintI was horrified by his words and aggressive behaviorI simply want a new pair of stockings, of a refund of the $that I paidIt is the least he can do after what he said to me, how I was treated as a customer by the owner of this business, and for my original complaint: the faulty compression stockingsRevdex.com, if necessary, please look into his Facebook reviews for his business CompressionStockings.com for further evidence of what this company lacks in customer service, as well as another complaint of aggression towards a customerI am certainly not alone on this experience.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Return requests should be made onlineDirections to do so can be found here:***In the interim, I have filed the return request for you on 6/**. Next time, maybe try calling during business hours if you need assistance

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I tried to submit a return request on the business websiteThe process does not workI followed the instructions & all that happened is that the site sent me back to the product listing & did not allow me to submit a return requestYou need to update your web codingI call d twice during business hours to request a RA #Both times no one answered, I left two messages but no one returned my call or responds to my messageI have the RA # the business finally sent me via email (on 6/**) after I filed the Revdex.com complaintI will return the item using the RA# on July **At that time I will let the Revdex.com know if the business provides the refund I requested
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello *** ***. I don't know what time you tried calling, but if it's after business hours or during a peak call time you won't get throughMost customers will try back shortly after and they can get an agent on the lineAt any rate, you have been refunded through *** (your
payment method) the amount of $There was a $deduction for the original shipping charge to get the item to you which you become responsible for when returning the only item on an order***

Revdex.com:At this time, my complaint, ID *** regarding Compressionstockings.com has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Compression Stockings regarding complaint ID [redacted].Sincerely,[redacted]

As you can see in the email I wrote to the customer, I did apologize for losing my cool with her, but that was only after being told numerous times what a horrible and despicable person I was. To clarify, I said she did not use curse words starting with F or the like, it was

This customer has worn these stockings for 2 months. You can see from the images that the rest of the stocking is fine except the areas that she wore through while wearing. Common sense should tell you that you can't wear thin stockings with no other footwear or protection indefinitely without...

consequence. The customer refuses to take no for an answer and doesn't think she should be responsible since the booklet didn't say to wear shoes. Do Leggs pantyhose say on the packaging you need to wear shoes with them? Does that actually need to be said???Just so the Revdex.com and anyone else who reads this has a more accurate picture of what happened, here is the email that the customer states was "riddled with aggression and accusations". Nothing has been changed. Bottom line here is the customer wore the garment everyday and should have done something to protect them rather than walk through them and then try to get a free replacement months later.  While we do feel for the customer for her disability, it was she who ranted and raved. She repeatedly threatened, berated and cursed me in an effort to get her way. Sincerely, [redacted]     
[redacted]    
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Compressionstockings.com has been resolved.  The company mailed the product to my home a couple of weeks after I filed a complaint with the Revdex.com. Thank you for your assistance. 
 
Sincerely,[redacted]

As of today 7/** this customer's return has not been received. Why its taking 20 days to send it in I have no idea. This is just prolonging the delay of a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
The business owner is completely false in his accusations. I have not worn these stockings for 2 months; I received them in the middle of July and the problem started just weeks later. I tried calling the company, and they never answered. I had no choice to continue wearing the stockings since then, due to the medical condition that requires that I wear them 24/7. Of course I wore shoes with the stockings when shoes are required (i.e. outdoors and anywhere that is not my home), however the manufacturer states nothing about socks required with their product in any of their instructions for use. As I told the owner, [redacted] does not always allow for a sock to be worn due to the extreme swelling of limbs/extremities, so it would only block circulation, cause excessive heat on these 95 degree days, and further the discomfort. All of these points are irrelevant anyway, since I noted that the manufacturer of the product says nothing about requiring socks indoors. I work from home and hardly leave my house, and the owner accused me of doing otherwise. His email also assumed my own habits of wearing the stockings, solely because I purchased two and it was wintertime, yet he has no idea what my purchases say about my use (and was incorrect anyway). I have purchased these stockings on multiple occasions from various sellers (through my physical therapist, from a competing site, etc) and have never had an issue. These are also not "pantyhose" - they are thick compression stockings and to dismiss them as such is also irrelevant. Almost all of his responses are complete accusations and assumptions of my lifestyle.I did not in any way, shape, or form, threaten this man, berate or curse at him. When he told me I was being dramatic about the very disease his company should be serving, I responded the way anyone would - especially as the owner of a company spoke to me - I was deeply upset and hung up sobbing. This was exacerbated by his offensive comments and judgments of the skin of my feet, which are from my disability. As noted in his email, he made other assumptions about me being like other costumers who allegedly try to scam him into new stockings. I find that really disrespectful to make that assumption and judgment when that was not my motive or goal at all. I simply had a product complaint about something that happened just weeks after receiving a product, and the owner's own customer service rep told me that he would never give a refund, it is just his nature, which I sadly found out on my own. All I wanted was an honest company to stand by their product and send me a new one in exchange for my old ones (which I can only send back after receiving a new pair, as I cannot go without them, even for short periods). The owner of a company should never belittle a customer the way he belittled me, he did not even consider anything I said as truth, as he already wrote me off as someone he would not help, and continued to judge me. I think his attitude is clear in his response here.Thank you.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]