Professional Management, Inc.

Thank you for giving me a chance to respond. I have always responded to the Revdex.com and appreciate your involvement in resolving these issues. When a person moves out the unit is inspected and that inspection is sent to the address on file. As Ms ***
indicated, Professional Management Incsent the move out inspection to the wrong address. Although I do not want to be making excuses, my understanding is that part of the problem was she gave us one address that was noted and then came in with a second address The second address did not catch up to the move out inspection. There is a sensitivity issue to this as the move out condition of premises is time dated and Ms *** could have ran out of time with the move out inspection being mailed to the wrong address. When she called to the office to indicate she just got the information, *** extended the amount of time she had to go in and do the items required on the move out inspection. The move out inspection was not intentionally sent to the wrong address to improperly charge her security deposit with the cleaning. This is evident with the additional time extended when *** discovered the error. Sometimes tenants don’t realize that landlords do not have to give a list of damages. In addition, tenants sometimes don’t check with the utility companies to insure they do not have an outstanding water invoice. In ***, if the tenant does not pay the outstanding water bill, it converts back to the owner and the owner has to pay it. I have had several tenants get upset at me for repairing damages like broken venetian blinds. The tenants claim they were not notified that the blinds were damaged. Current law does not require the landlord to notify the tenant. The judges finally decided that the tenant should see the damages for themselves. In addition, tenant after tenant get upset when I charge them for unpaid water bills. I did call *** for the unpaid water at this address and found that it has not been paid. I mention this because Ms *** is sensitive to communication and I am hoping these head up tips will prevent arguments in the future on the home she moved out of. I extend my apologies to Ms *** for sending the move out inspection to the wrong address and repeat that it was not intentional. My thanks to the Revdex.com; let me know if I can be of further assistance. *** *** ** ***Licensed Property Manager and OwnerProfessional Management, Inc.*** *** ** ***
*** ** ***
*** ***
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The statement for the deductions of the security deposit was sent out in accordance with the Montana Landlord Tenants Laws by certificate of mailing

Review: I rented an apartment from Professional Management from 2011 until 4/2013. I called them 1/2013 and told them my refrigerator was not working well. It was sometimes warm and occasionally cool. I had to throw away the food I had in there. They finally came to look at it (and water leaks) about three weeks later. The maintenance man said it needed a part and he would be back next day. He came back 2 days later and told me the part wasn't available and I needed a new refrigerator. I never got one. On 3/2013, my roommate and I received a 30 day notice to vacate.My roommate, mother and I cleaned the apartment(we didn't wash the walls or clean the carpets or wipe out the refrigerator because it wasn't working and it didn't make sense to clean it). We turned in ALL keys at their office on 4/10/2013. They sent me a 24 hr. notice to clean which I did not get until after the time expired. On 5/13/2013 I received in the mail a notice that I am being charged $452.18 besides the $490.00 deposit they kept. I am being charged to change the locks that we had returned on the day we were supposed to. Charged for drip pans which were clean, countertops, sinks, toilet etc. Those things were all cleaned. What is really upsetting is the fact that I am being charged for not cleaning the refrigerator which I could not use for over two months! I really feel that I am being taken advantage of.Desired Settlement: All I want is to not be charged for the things that were cleaned, returned etc. Drip pans were cleaned,I am being charged for trash cleanup and there was no trash.The toilet, sinks, floors(not carpet)countertops, cupboards were all cleaned. There was no need to change locks since the keys were ALL returned. I definitely should not be charged to clean the refrigerator that I had to live without for over 2 months!

Business

Response:

Review: We rented a home from PMI starting DEC 13, 2010 until FEB 6, 2014. We were forced to sign another lease SEP 1, 2013 because the landlord wanted more money for rent. During our stay we were charged water bills by the Landlord, he would become very aggressive and demanding about getting his money, sometimes threatening. PMI would always side with the Landlord and was never an advocate for the renters. It was a very hostile environment while pinned down between PMI and the Landlord. In out Lease it stated that water and sewer were "N/A" and would therefore not be charged to the tenant. This was not the case.

We were charged a bogus expense after the Landlord stopped by to investigate a clogged shower, he screamed and said we were at fault but he would go ahead and try chemicals. After he poured over 3 gallons of chemical in our shower he left and the fumes became unbearable and so did the health and wellness of my family. I called PMI to get a plumber out and their response was "It is going to cost you more because it is the weekend." They did not even investigate the cause or who was at fault, it was automatically the renters who are to blame. So after the plumber came out and said it was not our fault we were later sent the bill for $178.80, we obtained a copy of the invoice from the plumber and the actual charge that PMI owes the plumber was $149.00. Was this an attempt to earn easy money?

When we checked out of our home PMI came in for our inspection and said we needed to clean a bit more charging us $240 if we did not comply. We cleaned while they were there to get the maximum amount of deposit back. After left and moved we were under the assumption from what PMI told us that we would be receiving $718.00 back. This would be worse case scenario after re-inspection. PMI then allowed the Landlord to go through and make completely bogus charges up and again, PMI does not support the renters. They sent the charges totaling $8,068.88. The items we were charged for included replacing light bulbs so all the same types and brands were throughout the home. To cover picture nail holes in the wall totaling $150 for just one room. There was a claim that we caught the kitchen on fire and also burned the ceiling in the Living Room. These are claims from the Landlord and PMI supports it. During our inspection with PMI nobody noticed the half burned down house we were renting?

The bottom line is, we are owed our deposit back!

Deposit $1200

-$25 Dent in the Dining Room Drywall

-$240 General Cleaning (If any existed after we cleaned.)

-$217 Remaining rent due after departing the premise.

=$718 Due to Renter (At this point it should all be returned for wrongful with holding of a deposit past 30 days.)

I am in the US Navy and broke my lease 1 month early due to operational requirements. I gave PMI plenty of notice, once they notified the Landlord we started to receive threatening phone calls and messages saying we broke our lease and stop paid our final months’ rent, he was going to get money from us. It is a sad situation that PMI would support this tyrannical Landlord in his endeavors.Desired Settlement: $1200 deposit returned. And an apology.

Review: I am currently in the final process of moving out of the property I rented from this company. throughout that process I have had several issues, including but not limited to:

-lack of communication such as not being able to give me any information on final notice of cleaning sent through the mail or telling me what address they sent it to

-final notice of cleaning being sent to the wrong address after I updated my address with the company

-failure to return my calls

-I had to retrieve final notice of cleaning from the house they sent it to -not my address-Desired Settlement: I want this issue solved in a timely manner so I can move on and never deal with this company again. They are incredibly unprofessional.

Business

Response:

Thank you for giving me a chance to respond. I have always responded to the Revdex.com and appreciate your involvement in resolving these issues. When a person moves out the unit is inspected and that inspection is sent to the address on file. As Ms [redacted] indicated, Professional Management Inc. sent the move out inspection to the wrong address. Although I do not want to be making excuses, my understanding is that part of the problem was she gave us one address that was noted and then came in with a second address The second address did not catch up to the move out inspection. There is a sensitivity issue to this as the move out condition of premises is time dated and Ms [redacted] could have ran out of time with the move out inspection being mailed to the wrong address. When she called to the office to indicate she just got the information, [redacted] extended the amount of time she had to go in and do the items required on the move out inspection. The move out inspection was not intentionally sent to the wrong address to improperly charge her security deposit with the cleaning. This is evident with the additional time extended when [redacted] discovered the error. Sometimes tenants don’t realize that landlords do not have to give a list of damages. In addition, tenants sometimes don’t check with the utility companies to insure they do not have an outstanding water invoice. In [redacted], if the tenant does not pay the outstanding water bill, it converts back to the owner and the owner has to pay it. I have had several tenants get upset at me for repairing damages like broken venetian blinds. The tenants claim they were not notified that the blinds were damaged. Current law does not require the landlord to notify the tenant. The judges finally decided that the tenant should see the damages for themselves. In addition, tenant after tenant get upset when I charge them for unpaid water bills. I did call [redacted] for the unpaid water at this address and found that it has not been paid. I mention this because Ms [redacted] is sensitive to communication and I am hoping these head up tips will prevent arguments in the future on the home she moved out of. I extend my apologies to Ms [redacted] for sending the move out inspection to the wrong address and repeat that it was not intentional. My thanks to the Revdex.com; let me know if I can be of further assistance. [redacted]Licensed Property Manager and OwnerProfessional Management, Inc.[redacted]

Review: I filed a complaint against Professional management 5/13.I misunderstood what I was supposed to do after that and thought I had to wait to be contacted by them to resolve the issues I had with them. I contacted them 6/28/13 and was told I owe the original amount of $452.18 plus they kept my $490.00 deposit. I then went back to the Revdex.com website and saw their reply to my complaint. As far as the refrigerator goes, as I said before, I had called 1/13 to say it wasn't working. 3 weeks later the maintenance man came and said it needed a part. He returned 2 days later and told me directly the part wasn't available and they needed to replace the fridge which they never did. I lost approximately $100.00 worth of food.He noted in his reply that they had the fridge fixed and put in another apartment. For the life of me I don't understand why they didn't do that while we were living there instead of making us go without one for 2 months. Its my understanding that its the responsibility of the owner/manager to have things like that in working order.He also said there were"thousands" of cigarette butts outside my door. There were butts outside but not right outside my door. They were next to the sidewalk that also leads to OTHER apartments. I am not saying that none of those were mine but am saying that they were many others butts also. My roommate and I also returned ALL keys on 5/10/13. I know for a fact that he returned his because I was with him.I was never notified or given the chance to correct the supposed noise problem either.This was my first apartment I have rented and didn't know I should document EVERYTHING and if I didn't I could be charged for things that I don't feel I should be charged for. I also disagree that there are no repercussions for me as I don't have a place to live and I'm sure a bad reference from them so I don't know if I will ever be able to rent another apartment again.As I said,I have never had to deal with this before and apologize for not doing it correctly. Thank You.Desired Settlement: I do not want to pay for the things that are not my responsibility. The keys WERE returned so I should not have to pay for new locks. I also shouldn't have to pay for cigarette butts that are in community areas. The refrigerator wasn't cleaned because I was told personally that I needed a new one and assumed I was getting one. I feel it will do no good to talk to the cleaning co. as I'm sure they charge to clean everything and not just the "dirty " areas. Thank you.

Business

Response:

Revdex.com

He was not charged to pick up the cigarette butts. This argument has no merit on his security deposit.

He talks about the refrigerator and claims he should not have to clean it. At most the refrigerator took an hour to clean - $40.00. I will give him $40.00 credit.

He states that he should not have to pay for the locks to be replaced – I don’t want to argue and neither do I want him to come back and chisel some more on me. This is not a battle of persistence. Let’s say $150.00 for the locks. I will give him credit for $150.00.

He states he had $100.00 in loss of food. I will give him credit for that as well.

The security deposit was $490.00. The complainant does not challenge the unpaid rent ($145.00) or the carpet shampoo ($126.00).

The repair charge to the tenant was $255.98. He is only complaining about the locks. I don’t think all the keys were turned in but let’s take $150.00 off the repair bill

leaving $105.98 of repairs he has to pay.

The charge for the cleaning was $415.20 less the $40.00 for the challenge for cleaning the refrigerator. That leaves $375.20 to be taken out of the security deposit.

Security Deposit $490.00

Unpaid rent (145.00) not challenged

Carpet shampoo (126.00) not challenged

Adjusted Cleaning (375.20) Reducing the original cleaning of $415.20 less $40 for the refrig

Adjusted repairs (105.98) Reducing the original repair of $255.98 less $150.00 for the locks

Loss of food $100.00

Tenant still owes $162.18

In conclusion, this is not a bad person. He is trying to get answers to where his security deposit went. I sure don’t fault him for that. The problem is he is looking for some of his security deposit back. I have taken everything he challenges and, to avoid any more arguments, have given him a credit for each item including loss of food, he still has more expenses than his security deposit.

I hope that I have answered his questions and I appreciate the Revdex.com for their role. Individuals like this tenant need someplace to turn to when they just don’t know where to find the answeres.

They're a terrible company to work with, they never communicate with the renter and they do everything they can to nickel and dime you. The mobile home I was renting was not taken care of and was way over priced. In the process of moving out and getting my deposit back, my phone calls were never returned and when I was actually able to talk to a person instead of an answering machine, they couldn't and wouldn't give me any information that I needed.

I lived in a Professional Mangagement rental for over a year. They are terrible about repairs. General Maintenance and the apartment I lived in had a terrible black mold issue due to a leak and the apartment almost killed me. I reported the leak on move in and one night it started leaking water and they did come in to patch the leak. However they also opened a big hole in my ceiling letting the black mold leak right into my apartment causing me serious health issues, When they finally got to where they figured it was serious enough they had [redacted] come out and do a mold inspection, they were told by the Mold Guy [redacted] that nobody should be living in there, I got a 30 day notice and had to move. I was not impressed at all with them, I would not have rented from them had I known a month after I moved in Professional Management would be taking over. I have issues now and that was over 6 months ago