Professional Payee of Minnesota

(The consumer indicated he/she DID NOT accept the response from the business.) We are not satisfied with PPOM responseThey are liars when they say they had no idea we were on the Making Homes Affordable ProgramThis was told to them countless countless times over the phoneWe request that they contact our mortgage co and tell them it was their fault (and not ours) they thrust our mortgage late TWICE within months since we may refinance again and these late payments tarnish our perfect recordSecondly, PPOM never told us they worked out of a first come first serve basisThis is grounds for disaster when you're dealing with paying bills on time without getting late feesEverything worked out great when I faxed bills on time ----but PPOM wanted the bills mailed directly to them instead -----which I now feel they did this so that they could use mail delivery as an excuse for them to be recklessly late with the bills and also for sending out checks on timeWe want PPOM to reimburse us for all late fees we incurred at their careless handsAnd finally ----we would like to know how many people are employed at PPOM per workload ratioI don't think they are equipped properly to handle this kind of businessAnd for the record ----we have until the 18th of the month until our mortgage is considered late

[redacted] Hard Copy Attached [redacted] Thank you for your patience waiting for this responseMs M with PPMN had a family emergency*PPMN printed up all of the faxes Mrs S sent to PPMN of her and Mr S's bills to payOn the fax face sheets 8a/ or the actual bill, she directed how much PPMN was to payThe bills were mailed to their home, the late fees are clearly indicated on the billsI get it; she was trying to get all of their bills paid plus have money for other needed itemsI do not think those late fees are PPMN's fault.*The first time the "Homes Affordable Plan" was mentioned to us was on the fax face sheet dated 12/16/*When I called Wells Fargo Mortgage, I was told there is a fifteen day grace period.*Again, yes there was mail delivery issues when Mrs S changed the mailing address on the billsIn January, the Xcel bill was received & paid 1/29/PPMN's mailing address does not show up on the Center Point bill until January, I realize Mrs S wants to blame PPMN but we have no control over mail delivery*I find three late fees PPMN is responsible for, all after the mailing address was changed to us: $Mpls Finance, the bill that was paid 1/14/$Mpls Finance, the bill that was paid 11/$Center Point, also from 11/(the October payments didn't go through) I've also included Center Point for $from October, 2014, even though Mrs S directed us to pay only a portion of what was owed, it was paid nine days after receiving her faxThese total $11.39; that check is enclosedProfessional Payee of Minnesota

[redacted] Hard Copy Attached [redacted] Thank you for your patience waiting for this response. Ms M with PPMN had a family emergency. *PPMN printed up all of the faxes Mrs S sent to PPMN of her and Mr S's bills to pay. On the fax face sheets 8a/ or the actual bill, she directed how much PPMN was to pay. The bills were mailed to their home, the late fees are clearly indicated on the bills. I get it; she was trying to get all of their bills paid plus have money for other needed items. I do not think those late fees are PPMN's fault.*The first time the "Homes Affordable Plan" was mentioned to us was on the fax face sheet dated 12/16/15. *When I called Wells Fargo Mortgage, I was told there is a fifteen day grace period.*Again, yes there was mail delivery issues when Mrs S changed the mailing address on the bills. In January, the Xcel bill was received & paid 1/29/16. PPMN's mailing address does not show up on the Center Point bill until January, 2016. I realize Mrs S wants to blame PPMN but we have no control over mail delivery. *I find three late fees PPMN is responsible for, all after the mailing address was changed to us: $3.48 Mpls Finance, the bill that was paid 1/14/16 $4.47 Mpls Finance, the bill that was paid 11/15 $1 Center Point, also from 11/15 (the October payments didn't go through) I've also included Center Point for $2.44 from October, 2014, even though Mrs S directed us to pay only a portion of what was owed, it was paid nine days after receiving her fax. These total $11.39; that check is enclosed. Professional Payee of Minnesota

(The consumer indicated he/she DID NOT accept the response from the business.)
We are not satisfied with PPOM response. They are liars when they say they had no idea we were on the Making Homes Affordable Program. This was told to them countless countless times over the phone. We request that...

they contact our mortgage co and tell them it was their fault (and not ours) they thrust our mortgage late TWICE within 3 months since we may refinance again and these late payments tarnish our perfect record. Secondly, PPOM never told us they worked out of a first come first serve basis. This is grounds for disaster when you're dealing with paying bills on time without getting late fees. Everything worked out great when I faxed bills on time ----but PPOM wanted the bills mailed directly to them instead -----which I now feel they did this so that they could use mail delivery as an excuse for them to be recklessly late with the bills and also for sending out checks on time. We want PPOM to reimburse us for all late fees we incurred at their careless hands. And finally ----we would like to know how many people are employed at PPOM per workload ratio. I don't think they are equipped properly to handle this kind of business. And for the record ----we have until the 18th of the month until our mortgage is considered late .