Professional Placement Services

PPS has been attempting to reach Ms [redacted] on behalf of our client for about yearsAddress and phone number that we have on file were received from our client, [redacted] *** I have flagged the account as a cease and desist and have blocked the phone number from being calledIf she has questions and/or would like to resolve her debt, she is free to contact our [redacted] at ###-###-####.Thank you, [redacted]

Ms [redacted] admits in her narrative that she "forgot to pay right away" and that she movedShe claims that she "had her address changed and that [redacted] had her telephone number."This account was placed into collection with PPS on 10-30-and [redacted] did not have this customer's current address, nor did they have her telephone numberPPS mailed a letter to this customer at the address which [redacted] had on file on 10-31-and again on 12-11-Neither of these letters resulted in a mail returnPPS did call two telephone numbers which were provided with the account a total of times, beginning on 11-03-resulting in no contact with this customer.Some how this customer must have become aware of the status of her account and, as she admits, she called [redacted] Since the account was in an active collection status, [redacted] provided this customer with the telephone number to reach PPSThis customer called PPS at 4:16pm central time on 12-29-and provided her current address and current telephone numberShe indicated that she did not want to pay the amount [redacted] showed as her balanceShe was advised that PPS would contact [redacted] to inquire what may be offered, since [redacted] did not have this customer's current addressA ticket was opened with [redacted] and responded to by [redacted] on 12-30- [redacted] also never had any mail return from statements sent to this customer and by their policy, the only authorized discounts based upon the account status, would be the removal of three late fees for a total of $ 105.00.On 12-30- at 8:56am PPS made the first attempt to reach this customer on her correct telephone number, which she provided on 12-29-14, to update her on the response from [redacted] The customer did not answer that call, but she did return the call at 11:18am on 12-30-but she refused to provide any confirmation of her identity and due to laws and regulations governing the collection industry PPS could not discuss the account details with her She called back a few minutes later and the result was the same, since again she refused to provide any confirmation of her identityShe called back again a few minutes later and was transferred to [redacted] , [redacted] She was advised that her balance was $ and that PPS is authorized to deduct $ in late fees, resulting in an amount due of $ She was not willing to pay that amount and indicated that she would discuss this matter with her lawyer and she hung upShe called back again a few minutes later and spoke with [redacted] and again told him that she would contact her atty named [redacted] ***That call was disconnected by our computer systemUnfortunately this may occur, but very infrequently and outside of the control of the person conducting the conversation The customer called back and spoke with a representative, because [redacted] was now on another callShe indicated that she would have her lawyer contact PPS and she was provided with a direct telephone number to reach a manager at PPS.In summary, PPS did everything that was possible to reach the customer from the time the account was placed into collectionPPS contacted [redacted] to determine if any better resolution may be available than what was previously authorizedThe customer did not accept the response provided by [redacted] and indicated that she would have her attorney contact PPS.Certainly this customer may feel free to contact one of the collection managers at PPS, but PPS can not offer any better option than has been approved by [redacted] : [redacted] or [redacted]

Thank you for the response One of the options I mentioned in my response was that we were calling a business for someone other than Mr***, which is the case here.We are attempting to call *** *** at *** ***, not Mr***, which is why we left a message We have spoken to Mr*** previously regarding this I haven't listened to calls yet, but I will have one of our managers do so If something was said incorrectly I will have them correct any behavior with our employee We appreciate Mr*** bringing it to our attention as we like to provide great customer service If in fact someone left a message incorrectly we will correct it.*** *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the account and listened to the recording of the most recent call in question While there was no mention, whatsoever, of removing the account from the credit bureau, and we have reporting requirements to uphold with TU/Experian/Equifax in that we cannot just delete an account
from the bureau because someone pays off or asks us to, I will have this account deleted due to the dispute involved with our clientI have notified my admin staff to complete this today Please allow a week or so for this to work through the system.If there are any further questions, please contact our collection manager, Dave Hansen, at ###-###-####, or ***Thank you,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ms. [redacted] admits in her narrative that she "forgot to pay right away" and that she moved. She claims that she "had her address changed and that [redacted] had her telephone number."This account was placed into collection with PPS on 10-30-14 and [redacted] did not have this customer's current address, nor did...

they have her telephone number. PPS mailed a letter to this customer at the address which [redacted] had on file on 10-31-14 and again on 12-11-14. Neither of these letters resulted in a mail return. PPS did call two telephone numbers which were provided with the account a total of 39 times, beginning on 11-03-14 resulting in no contact with this customer.Some how this customer must have become aware of the status of her account and, as she admits, she called [redacted]. Since the account was in an active collection status, [redacted] provided this customer with the telephone number to reach PPS. This customer called PPS at 4:16pm central time on 12-29-14 and provided her current address and current telephone number. She indicated that she did not want to pay the amount [redacted] showed as her balance. She was advised that PPS would contact [redacted] to inquire what may be offered, since [redacted] did not have this customer's current address. A ticket was opened with [redacted] and responded to by [redacted] on 12-30-14. [redacted] also never had any mail return from statements sent to this customer and by their policy, the only authorized discounts based upon the account status, would be the removal of three late fees for a total of $ 105.00.On 12-30-14  at 8:56am PPS made the first attempt to reach this customer on her correct telephone number, which she provided on 12-29-14, to update her on the response from [redacted]. The customer did not answer that call, but she did return the call at 11:18am on 12-30-14. but she refused to provide any confirmation of her identity and due to laws and regulations governing the collection industry PPS could not discuss the account details with her.  She called back a few minutes later and the result was the same, since again she refused to provide any confirmation of her identity. She called back again a few minutes later and was transferred to [redacted]. She was advised that her balance was $ 269.70 and that PPS is authorized to deduct $ 105.00 in late fees, resulting in an amount due of          $ 164.70. She was not willing to pay that amount and indicated that she would discuss this matter with her lawyer and she hung up. She called back again a few minutes later and spoke with [redacted] and again told him that she would contact her atty named [redacted]. That call was disconnected by our computer system. Unfortunately this may occur, but very infrequently and outside of the control of the person conducting the conversation.  The customer called back and spoke with a representative, because [redacted] was now on another call. She indicated that she would have her lawyer contact PPS and she was provided with a direct telephone number to reach a manager at PPS.In summary, PPS did everything that was possible to reach the customer from the time the account was placed into collection. PPS contacted [redacted] to determine if any better resolution may be available than what was previously authorized. The customer did not accept the response provided by [redacted] and indicated that she would have her attorney contact PPS.Certainly this customer may feel free to contact one of the collection managers at PPS, but PPS can not offer any better option than has been approved by [redacted] or [redacted]

Good Afternoon,  Thank you for bringing this to our attention. At Professional Placement Services we take all complaints very seriously. We believe that we have already resolved this complaint to the best of our ability. We did contact Aurora about the complaint that was received and...

sent a copy of the complaint, to Aurora. Aurora's response was that the account is valid and Aurora will notify you to remove the accounts from the credit bureau, if necessary, in the future.  We at Professional Placement Services have already stopped calls and letters to Mrs. [redacted], as of the letter of dispute received September 29, 2015. We did update her credit bureau at that time that this bill was under dispute. At that time Aurora did validate the debt with us at Professional Placement Services. At this time Aurora has again validated the debt and will notify us to remove from her credit bureau, if necessary, in the future.

Good Morning,Thank you for bringing this to our attention. At Professional Placement Services we take all complaints very seriously. We believe that we have already resolved this complaint to the best of our ability. We did contact Aurora on November 2, 2016 after the first notification was received and again on November 21, 2016 after the second notification was received. At this time, Aurora is advising us to continue to report to the credit bureau. Aurora did state in their second response that they would notify us to remove, if necessary, in the future. Aurora does have a process in place to notify us for credit bureau removal. We have not received anything from Aurora to remove at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want this removed from my credit report as it never should have gone to collections.
Regards,
[redacted]

This appears to be a wrong number as we are trying to contact another party.  I will flag the number as bad right away to ensure no further calls are made to Mr. [redacted].Thank you,Dan S[redacted]

Good Afternoon, Thank you for bringing this to our attention. Here at Professional Placement Services, we do take all complaints very seriously. We do believe we have already resolved Mr. [redacted]'s complaint on February 13, 2017. Our policy is to report accounts to the credit bureau and have...

been doing so for years. We made some recent changes to our reporting parameters and the fact that some of Mr. [redacted]'s accounts were reported is an unfortunate coincidence. Our Supervisor Art Vasquez states that he did tell Mr. [redacted] on February 13th that these accounts would be deleted from his credit report.  I have verified that these accounts were removed via E-Oscar today, February 14th. Please allow five to ten business days for the updates to work through their system.I have also mailed out a credit bureau reporting deletion letter to Mr. [redacted] for his records. Thank you.

Good Morning,Thank you for bringing this to our attention. At Professional Placement Services we take all complaints very seriously. We believe that we have already resolved this complaint to the best of our ability. We did contact Aurora on November 21, 2016 after the first notification was received. At this time, Aurora is advising us to continue to report to the credit bureau. Aurora did state in their response that they would notify us to remove, if necessary, in the future. Aurora does have a process in place to notify us for credit bureau removal. We have not received anything from Aurora to remove at this time.

Complaint ID:  [redacted] - Professional Placement Services, LLCDate Filed:  11/20/2016  I would like to add the attached document to my complaint as Professional Placement Services did not convey accurate information in their response and now they have been instructed to remove this from my credit report. Please confirm receipt of this e-mail. RegardsTeresa [redacted]Cell: [redacted]

Good Afternoon,     Thank you for bringing this to our attention. At Professional Placement Services we take all complaints very seriously. We believe that we have already resolved this complaint to the best of our ability.   We received written correspondence from Mr. [redacted] March...

14, 2016 where he wrote “Bill under dispute with Aurora” on the back of our bill we had sent to him. We did contact our client, Aurora Health Care on March 14, 2016 to see if this was true and updated our credit reporting to mark this account as disputed on March 14, 2016. Aurora responded March 23, 2016 with “These is no record of a recent dispute on file. Patient is responsible for the balance of $935”.  I do not have any records that we have ever talked to Mr. [redacted] about this account. We have again requested for Aurora to validate this debt, but until Aurora tells us to remove it, we will keep reporting it as disputed.   We have sent Mr. [redacted] a copy of his itemized statement. We do encourage Mr. [redacted] to reach out to Professional Placement Services, either before or after he receives his itemized statement, at ###-###-#### if he wishes to discuss with our Collection Manager [redacted].   Thank you for your time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]that is not the phone number that was called. The number called was for the business I manage. [redacted] with an owner name of [redacted]. I am not sure which phone number you called, as we have several of them. I know what I was told when I received the call, and I know for a fact that you never stated who you were, and the reason for the call.The person that called me gave me this information to call back.Name: [redacted]Who is calling: City of [redacted] Regards,
[redacted]

We believe Mr. [redacted] to be confused about who may be contacting him.  The number provided in the complaint (###-###-####) does not tie to any account in our system.  We did have an account for a Mr. [redacted] owed to the City of [redacted] that has been closed since 2013.  The...

last phone call we ever attempted on that account was in 2009 and it was determined that the number we had at that time was a wrong number.  There are a few possibilities:  It's possible the City has employed another agency for a second attempt to collect, or maybe a different department is making a legitimate attempt to contact him.  If he has any further information, such as a different number that was actually called, or possibly the company name, that could help us identify an account if the call did come from us; maybe we are attempting to collect on a company's account and he happens to work there.  Otherwise we see no activity on Mr. [redacted]'s account since 2009.

PPS has been attempting to reach Ms. [redacted] on behalf of our client for about 3 years. Address and phone number that we have on file were received from our client, [redacted].  I have flagged the account as a cease and desist and have blocked the phone number from being called. If she...

has questions and/or would like to resolve her debt, she is free to contact our [redacted] at ###-###-####.Thank you,[redacted]

Review: I contacted PROF PL SVC regarding a collection that is showing on my credit report for the amount of $249.00 Acct # [redacted], after verifying my information twice the representative told me that I owe $1198.37 to their company. I asked how I owed that much, he then asked how I found out that I had debt with them in the first place. I responded that I had checked my credit report and that the only debt that shows on there is for acct # [redacted] for the amount of $249.00. He then asked how I would like to settle the debt I responded that I would like a print out or some sort of proof that I owed this amount of money and he told me NO to CCAP myself to see that I owe them debts. Well I did CCAP myself but that is no proof that I owe them $1198.34. I was also informed by my bank that they are "fishing" for information to use against me to pay all the debts if I do owe them even though they are past the Statue of limitations to collect. I was asked several times from the customer service rep why I checked my credit report and how I found out that I owed money for ACCT # [redacted] I was told by my bank that they would take a payment and apply $10 to every account to give it a new date so it can then be reported to the credit bureaus again. This is Illegal and shouldn't be allowed. Beware!Desired Settlement: I want them to stop harassing me about debts that they can no longer collect on, I would like some sort of proof that I owe for the ACCT # [redacted] in writing. I don't believe that this is very good customer service and shame on them for trying to report bad items on credit report that shouldn't be there. I want all items to be removed from my credit report that are past the collection dates that are allowed by the statue of limitations. When I do call to pay on the ACCT # [redacted] I want the payment to only be applied to that account so they cant damage my credit any further.

Business

Response:

In our attempt to provide this consumer with the CCAP reports she requested, they were not available on the circuit court site.

I contacted our municipal client directly and learned that the 6 cases open in our office had in fact been paid with thier tax interception in the past.

The only case open at the other municipal client’s office has a balance due in the amount of $ 230.92.

I have requested an electronic deletion from this consumer’s Credit Bureau Report for the only case that appeared there.

I am sending this consumer paid in full letters for all cases which have been paid in the past and are now updated.

I am sending this consumer the CCAP report for the only open case.

Thank you,

Review: I have no collections whatsoever. However, this company calls my office phone number. They tell me they have no record of this phone number yet call it EVERY day.Desired Settlement: Apologize and provide a written statement to me that this should've never happened and that they will NEVER contact my office phone number again.

Business

Response:

I have searched our data base for the telephone number ###-###-####, which is the number Mr. [redacted] provided within his complaint.