Professional Placement Solutions

Capitol Furniture SEl Dorado StStockton, CA [redacted] April 21, On March 21, [redacted] come in to our store and was greeted by one of our sales associates, and processed with a saleShe purchased “4pc bedroom set from Sandbergs # [redacted] and a queen size mattress from Kingdom Red Dynasty” Because the bed she picked wasn’t in stock it then made it a “Special order” On all our invoices that we give the customer and we keep states on the bottom “NO CANCELLATION ON SPECIAL ORDERS” Following under that it says “ALL SPECAIL ORDER REQUIRE A MINIMUM 25% DEPOSIT, WHICH IS NON-REFUNDABLE” also following down on the bottom “ ALL SALES FINAL *NO REFUNDS” As the sale was being finalized she stated “It was a gifted for her granddaughter so she can sign the invoice” [redacted] then filled the invoice out and signed at the bottom finalizing the saleThen [redacted] put $deposit on March 21, She then called on March 29, to cancel the (bedroom 4pc set)We then processed to explain on the phone that we have to keep the $because the company’s listed above charges a restocking fee when we call to cancel the orderShe then began to call numerous times speaking to different employees about the situationShe stated twice to two different employees “What does your thief of a boss really want just my money”And she kept saying she was going to buy more stuff from us to give her a chance and we explained to her the order was already made and we couldn’t change itShe then had her husband call us a few times as well and they both said “They were going to send a complaint about our business and that they spoke to someone who said it was invalid because a year old signed it”We told her it was on camera when grandparents were presented and paid for the merchandise and let her sign as a gift to herShe keep calling and saying rude things to our employeesSo we then told her our manager will be here at 2pm if she wanted to come to him so he can explain to her exactly want we meant over the phoneShe stated she had work and we told her whenever she could make it he would be willing to explain, then two days later [redacted] daughter showed up and our manager then explain to her daughter the same and she left

Business State: Yes, Ms [redacted] is more than welcome to stop by and pick up the mattress on May 29th at 5pm the store will be open, that's fine

I am rejecting this response because: No, He never mentioned special orderIt’s in the warehouse I don’t want to give you this one on display I want to give you a brand new oneThe letters at the bottom are so tiny you wouldn’t be able to see without your glassesI did not see thatBusiness states it was okay for *** *** my granddaughter to sign in front of usI did come in March 21, to purchase the mattress not a depositHe never asked or told us anything about a depositMarch 27, we called to cancel it you guy can just give me the mattress so you can still make a sale it was a purchase for mattresses it wasn’t a depositHe said fine, the owner will call you backMy mistake was letting him mark deposit on the statementThe owner never returned our callsThe business altered the receipt, min isn’t marked special orderHow can they do that? If it was a regular order you wouldn’t keep my moneyThe business realized they didn’t mark it so they sent an altered copy to Revdex.comProve it was a special orderThey had the furniture in the warehouse and they know it

I am rejecting this response because: They didnt follow the requirements that they offer on the lay away agreement And all that they say on the message I know and I don't care all I want is my money back

This is in reference to Mrs*** ***She did initiate a lay-a-way in our store on 3/12/on a bunk bed with under storage trundle(Item #***/bunk bed with under storage trundle) The lay-a-away was for daysOur lay-a-way policy is that monthly payments are mandatoryMrs***
skipped a payment for the month of AprilShe never called us to inform us that she would not be able to make Aprils paymentsAnd we never brought it to her attention about the missed payment.Mrs*** paid off her lay-a-way on 6/20/15, it was on SaturdaySo we were unable to verify stock with the furniture distributor, because they close on weekends.On Monday 6/22/we called the furniture distributor to check stockUnfortunately the items she had placed on lay-a-way was out of stockThe furniture distributor told us it was going to take about 2-months or possibly sooner to get to get our storeWe called Mrs*** to inform her about the status of her bunk bedWe offered to order the same bunk bed from a different companyThe bunk bed was the same as she ordered, except for the handlesThe one in stock the handles are silver finish and the bunk bed Mrs*** ordered the handles are the same finish as the bunk bed a dark solid finishThat's the only difference between two bunk bedsMrs*** refused the bunk bed with silver handlesShe told us she was willing to wait for the bunk bed she had initially put on lay-a-way, because she stated she liked the solid finish handles.We would call the furniture distributor every other week to check statusUntil they finally told us we would have the bunk bed shipped to our store on 8/21/So we will be delivering for Mrs*** on 8/22/15.Capitol Furniture is not in any way trying to keep the customers moneyWe went by teh customers agreement, that she would be willing to wait 2-months for the bunk bed she originally orderedI feel that we did our best in our power to please the customer by ordering the bunk bed from a different companyBut she refused.Thank you for your attention as I know your time is very valuableMay you have any questions feel free to call @ (209) 451-You may ask to speak to *** or Suhey.Thank you,***

Company states: We had offered to change out the itemThe consumer then told us that they wanted to wait for their bedThe item she ordered is availableShe then changed her mindIt is in our contract that we are not able to refund the money

Capitol Furniture SEl Dorado StStockton, CA *** May , We are complete upset with this consumer because when she was calling our employee she was threating us with calling lawyers and suing us because of this situationRecently called and stated Revdex.com told her she can call and claim her money, which is incorrect. She also was calling our manager a bunch of names “he’s a thief he just wants my money ect…” We also never stated the owner would call her back we told her he would be here at 2pm and she was free to come talk to himHer daughter told a completely different story on YELPNow *** is stating we said it was okay for her granddaughter *** to sign we don’t direct anyone to sign anything Our invoices are made that way because the granddaughter signed doesn’t make difference because they let her sign They stated it was a gift for her to sign“Terms and Conditions” state “ALL SALES ARE FINAL” and “NO REFUNDS” in bold Deposit was taking because we have to order the furniture in order for the consumer to receive We didn’t have that display in the warehouse which made it a special order then she called and tried to cancel a week later after the furniture was here already and we wanted to set a delivery date with her Mattresses were included in the whole sale so the deposit was $If it was only the mattresses it would be on a different invoiceThe deposit is now gone because there is a restocking fee for the furniture we ordered for ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Capitol Furniture 1325 S. El Dorado St. Stockton, CA 95206 [redacted]...

                                        ...⇄ April 21, 2017              On March 21, 2017 [redacted] come in to our store and was greeted by one of our sales associates, and processed with a sale. She purchased “4pc bedroom set from Sandbergs #[redacted] and a queen size mattress from Kingdom Red Dynasty” Because the bed she picked wasn’t in stock it then made it a “Special order”.  On all our invoices that we give the customer and we keep states on the bottom  “NO CANCELLATION ON SPECIAL ORDERS” Following under that it says “ALL SPECAIL ORDER REQUIRE A MINIMUM 25% DEPOSIT, WHICH IS NON-REFUNDABLE” also following down on the bottom “ ALL SALES FINAL *NO REFUNDS”.  As the sale was being finalized she stated “It was a gifted for her granddaughter so she can sign the invoice” [redacted] then filled the invoice out and signed at the bottom finalizing the sale. Then [redacted] put $330 deposit on March 21, 2017. She then called on March 29, 2017 to cancel the (bedroom 4pc set). We then processed to explain on the phone that we have to keep the $330 because the company’s listed above charges a restocking fee when we call to cancel the order. She then began to call numerous times speaking to different employees about the situation. She stated twice to two different employees “What does your thief of a boss really want just my money”. And she kept saying she was going to buy more stuff from us to give her a chance and we explained to her the order was already made and we couldn’t change it. She then had her husband call us a few times as well and they both said “They were going to send a complaint about our business and that they spoke to someone who said it was invalid because a 13 year old signed it”. We told her it was on camera when grandparents were presented and paid for the merchandise and let her sign as a gift to her. She keep calling and saying rude things to our employees. So we then told her our manager will be here at 2pm if she wanted to come to him so he can explain to her exactly want we meant over the phone. She stated she had work and we told her whenever she could make it he would be willing to explain, then two days later [redacted] daughter showed up and our manager then explain to her daughter the same and she left.

Business State: Yes, Ms. [redacted] is more than welcome to stop by and pick up the mattress on May 29th at 5pm the store will be open, that's fine.