Professional Products & More!

Attached you will find a copy of every customers receipt This receipt clearly states that items must be "unused items(s) that are in a resaleable condition" may be returned for a refund All of our straight razors are sold professionally packaged(not sealed)These products come directly from the manufacture to our storeOnce they leave our store, the possibility, with a razor, to have been contaminated is "likely"We protect our customers, and our public by not accepting these to be returned due to the risk of contamination(Blood contact, aids, viruses, skin contact etc)Many of the contamination examples that we just described cannot be seen with the naked eyeThus, these type of item(s) cannot be returnedThis policy most people find very common and a safe practice to protect the well being of all If the customer would like to contact the Health Dept, that is with in there right, we simply do not enable a possibly contaminated product to be returned to ensure public safety, and we are confident that the Health Dept will confirm our safe practiceUnfortunately, we are unable to accommodate the customers request in this manner, and feel that we have sold and present the product in good faith, while protecting the well being of the communityThank you!

Here is the chain of events sans-serif">You purchased a Metro Hard Clipper Case from us on 09/05/for $on Invoice #***You visited our store on 12/30/complaining that the item is defectiveAfter looking at the item, which has a broken hasp on the outside along with a large surface scratch, as well as a broken rivet inside, we determined that this unit has seen significant use and was not defectiveWe contacted you on 01/17/that the unit could no be repaired/replacedWhen you came into our store on 02/26/to pick it up, we informed you to contact the manufacture, Metro, as maybe they could assist you as we are not a warranty center for them Professional Products & More, a Revdex.com A+ rated company, continues to provide world class customer service since We feel we have worked to the best of our ability ethically, to satisfy the customer, but we cannot speak for the manufacture , Metro Vacuum CompanyThis is why we referred her to them

At no time did Professional Products & More state that the unit was in stock, nor, did we state it would be delivered in daysThe customer wished to cancel there order after it was processedThe customer was notified of the chargers to cancel there orderHere is this acknowledgement: Re: Order number [redacted] From: [redacted] Add to Contacts Sent: Tue, Aug 11, at 1:pm To: [redacted] I want my shipping and handling back as well You people will not get one penny from me Your process was deceptiveReturn policy and cancelations is apples and orangesAs long as I got back every dime, you won't hear from me I will not pay u one red cent so if is what u charged anything over that I want it back on my card asap You people are ridiculous !!! On Aug 11, 2015, at 4:PM, [redacted] wrote: We have issued you credit as you have indicated you wanted to cancel your orderThe amount of credit was $per our website posted policyWe have allocated the Limited Edition Black Label to another individualDue to your abusive language, this email has been marked as SPAM, Thank you! Customer ServicePROFESSIONAL PRODUCTS & MORE!Clairemont Mesa Blvd Ste ESan Diego, CA 92123P: [redacted] FACTORY AUTHORIZED SERVICE CENTER:ANDIS-LISTER-OSTER-WAHLWWW.PROPRODUCTSANDMORE.COMWWW.FACEBOOK.COM/PROPROD...⇄ -----Original Message-----From: [redacted] Sent: Tuesday, August 11, 11:46amTo: " [redacted] " < [redacted] >Subject: Re: Order number [redacted] I'm going to call my credit card company Bcuz u is process a order that u didn't have You should have stated that it was on back order and you never didI'll have them fight it You should have never took money for something u didn't have You took my money by deception [redacted] your return policy Your company is corruptAnd your customer service is the worst I will be [redacted] , [redacted] [redacted] and anything else I can do to warn people about your unprofessional service Sent from my iPhone On Aug 11, 2015, at 2:PM, [redacted] wrote: Yes, We can cancel your orderPlease acknowledge our return policy via email and we will get this processed: Here is a link to our return policy: [redacted] Thank you Customer ServicePROFESSIONAL PRODUCTS & MORE!Clairemont Mesa Blvd Ste ESan Diego, CA 92123P: [redacted] FACTORY AUTHORIZED SERVICE CENTER: [redacted] WWW.PROPRODUCTSANDMORE.COMWWW.FACEBOOK.COM/PROPRODUCTSANDMORE -----Original Message-----From: [redacted] Sent: Tuesday, August 11, 10:11amTo: " [redacted] " < [redacted] >Subject: Re: Order number [redacted] I would like to cancel order number *** This is one of the worst companies I've dealt with via internet in my life !!!!Sent from my iPhone -------------------------------------------------------------------------------- Please note the customers response of " [redacted] your return policy." in the above emailProfessional Products and More just simply canceled the order, per the customers request, after they acknowledged our policy in regards to thisWe feel that the processing charge was/is valid Thank you [redacted] PROFESSIONAL PRODUCTS & MORE!Clairemont Mesa Blvd Suite ESan Diego CA 92123Phone ( [redacted] FACTORY AUTHORIZED SERVICE CENTER:ANDIS-LISTER-OSTER-WAHLWWW.PROPRODUCTSANDMORE.COMWWW.FACEBOOK.COM/PROPROD...⇄

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This business sold me a straight edge razor "unpackaged" This is the complaint This business is giving information This razor was opened and sitting in a display case I purchased this product not professionally packaged Now a product of this nature should be packaged and sealed, especially to protect us the consumer I do not agree with a business who sells products, that could come into contact with blood, outside of professional packaging This is not safe, not sanitary, and a scam to consumers who will later be denied a return of their unpackaged items Very unfortunate that SanDiego allows a business like this to sell products in this manner If this business worried about the well being of the general public they would never fathom selling un-sealed razors Shopping at a general store is safer The public can purchase razors in sealed packaging at a general store/drug store My complaint will hopefully have the Revdex.com look into the statement made by this business Please help other consumers Stop this business from selling "sanitary products" outside of packaging Keep sanitary producst in factory sealed packaging No exceptions Regards, [redacted]

At no time did Professional Products & More state that the unit was in stock, nor, did we state it would be delivered in daysThe customer wished to cancel there order after it was processedThe customer was notified of the chargers to cancel there orderHere is this acknowledgement:Re: Order number ***From: [redacted] Add to ContactsSent:Tue, Aug 11, at 1:pmTo: [redacted] I want my shipping and handling back as well You people will not get one penny from me Your process was deceptiveReturn policy and cancelations is apples and orangesAs long as I got back every dime, you won't hear from me I will not pay u one red cent so if is what u charged anything over that I want it back on my card asap You people are ridiculous !!! On Aug 11, 2015, at 4:PM, [redacted] wrote:We have issued you credit as you have indicated you wanted to cancel your orderThe amount of credit was $per our website posted policyWe have allocated the Limited Edition Black Label to another individualDue to your abusive language, this email has been marked as SPAM, Thank you! Customer ServicePROFESSIONAL PRODUCTS & MORE!Clairemont Mesa Blvd Ste ESan Diego, CA 92123P: [redacted] FACTORY AUTHORIZED SERVICE CENTER:ANDIS-LISTER-OSTER-WAHLWWW.PROPRODUCTSANDMORE.COMWWW.FACEBOOK.COM/PROPROD...⇄ Message-----From: [redacted] Sent: Tuesday, August 11, 11:46amTo: " [redacted] " < [redacted] >Subject: Re: Order number ***I'm going to call my credit card company Bcuz u is process a order that u didn't have You should have stated that it was on back order and you never didI'll have them fight it You should have never took money for something u didn't have You took my money by deception [redacted] your return policy Your company is corruptAnd your customer service is the worst I will be [redacted] , [redacted] [redacted] and anything else I can do to warn people about your unprofessional service Sent from my iPhoneOn Aug 11, 2015, at 2:PM, [redacted] wrote:Yes, We can cancel your orderPlease acknowledge our return policy via email and we will get this processed:Here is a link to our return policy: [redacted] Thank you Customer ServicePROFESSIONAL PRODUCTS & MORE!Clairemont Mesa Blvd Ste ESan Diego, CA 92123P: [redacted] FACTORY AUTHORIZED SERVICE CENTER: [redacted] WWW.PROPRODUCTSANDMORE.COMWWW.FACEBOOK.COM/PROPRODUCTSANDMORE-----Original Message-----From: [redacted] Sent: Tuesday, August 11, 10:11amTo: " [redacted] " < [redacted] >Subject: Re: Order number ***I would like to cancel order number *** This is one of the worst companies I've dealt with via internet in my life !!!!Sent from my iPhone--------------------------------------------------------------------------...⇄ Please note the customers response of " [redacted] your return policy." in the above email.Professional Products and More just simply canceled the order, per the customers request, after they acknowledged our policy in regards to this.We feel that the processing charge was/is validThank you [redacted] PROFESSIONAL PRODUCTS & MORE!Clairemont Mesa Blvd Suite ESan Diego CA 92123Phone ( [redacted] FACTORY AUTHORIZED SERVICE CENTER:ANDIS-LISTER-OSTER-WAHLWWW.PROPRODUCTSANDMORE.COMWWW.FACEBOOK.COM/PROPROD...⇄

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The online merchant did not have the item in stock , which if I knew this, I would have never ordered the clippers Only after charging my credit card did I receive a notice a day later saying the item was not in stockI was decieved into believing they had the item and was ready to ship via FedEx in days The add was and misleading, They never had the item, again how can u charge me a restocking fee when u never had the item in stock They should put on the website that the item was out of stock? It was advertisement at it best No I will not accept this Again I only ordered because the add said it was available and ready to shop in four day They lied to make the sale

Attached is a copy of the service ticketAs you can see that the unit was dropped of for Std Service, no mention of GFI/Wont turn on issueWe serviced this in accordance to customers requestWe did replace some wearable partsThe unit was picked up on 6/13/16, thus the warranty expires on 9/13/Unfortunately, the customer obligation was to return the unit in a timely manner if they felt the issue was not resolved, in which they didn'tIt would appear the unit now hows a different/unrelated issue, which we can repairWe charge $19.95/labor plus parts, or they can buy a new unit for approx $ Thank you

In june 2016, I dropped off my Andis liners off for service day return (first warning sign day turn around)I dropped the liners off because they would not turn onI returned to retrieve my liners up days later around mid julyLiners would not turn on still and as it turns out I tripped the GFI electric switch in my houseAt the time I was in the process of moving to another apartment and I didn't get around to complainingI Use the liners for the second time since service and they began biting and turn off completelyI brought the liners into the repair location yesterday and present them to *** (the sales representative/owner/manager) and he tell me the price is $includes cleaning, sharpening and adjustment I said they've only been used twice since the last so-called cleaning, adjustment fixHe stated that is the standard price

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The online merchant did not have the item in stock , which if I knew this, I would have never ordered the clippers Only after charging my credit card did I receive a notice a day later saying the item was not in stockI was decieved into believing they had the item and was ready to ship via FedEx in days The add was and misleading, They never had the item, again how can u charge me a restocking fee when u never had the item in stock They should put on the website that the item was out of stock? It was advertisement at it best No I will not accept this Again I only ordered because the add said it was available and ready to shop in four day They lied to make the sale

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. First and foremost I realize the business stated the warranty is outside of the day mark; however; my complaint is stating that my problem never existed to begin and I brought my clippers in because they would not turn onIf this business stands by the Andis brand and they have integrity they would have told me from the very beginning that no problem existed with my clippers and that they were unable to replicate the same problems prior to fixing or adjusting my clippers, but because they fail to diagnosis my problem before working on my clippers they took money without fixing anything and in fact taking my clippers apart has caused them to work worst
Regards,
*** ***

This customer did place and order via our online store This order was processedThen the customer requested to cancel the orderWe then processed the customers request and cancelled/refunded per our posted online store policy:
Below is the
link:
http://www.proproductsandmore.com/zencart139/index.php?main_page=shippinginfo
Which says:
In the event something is wrong with the item you purchased, we will either repair or replace the item at our discretion as long as you return the item(s) to us within days with proof of purchaseUnopened item(s) that are in a resalable condition may be returned for a refund if returned within days with proof of purchaseA 15% restocking/processing charge may applyThis 15% restocking charge also applies to orders that have been funded, and then canceledShipping charges are not refundableSorry, no returns on special orders, parts, electrical appliances, and bladesWe do offer a day courtesy exchange on electrical appliances and clipper/trimmer blades if you got the incorrect itemIf you want to make a return, email us so as we can send you a Return Authorization NumberThank you!
The customer was refunded the amount minus the 15% processing chargeWe feel that we have acted in good faith, and to let our customers aware of our policyThank you
*** ***PROFESSIONAL PRODUCTS & MORE!Clairemont Mesa Blvd Suite ESan Diego CA 92123Phone ***FACTORY AUTHORIZED SERVICE CENTER:***WWW.PROPRODUCTSANDMORE.COMWWW.FACEBOOK.COM/PROPRODUCTSANDMORE

As you can see from the attached pictures, this is how the product is sent/delivered to us from the manufactureAs we previously stated, this item is packaged professionally, meaning it is not sealed or clammed packThus, once sold, the sanitary status can no longer be validated, thus the item is not resaleable Our receipt clearly states that the item must be "in a resaleable condition" We have simply sold the item how it is delivered to us, and have clearly stated our return policy on our receipt, and acting in good faith protecting the community from possible contamination We also are held to the strict enforcement of the State of California Cosmetology Boardd which governs the sanitation of these products Thank you!

As a Factory Authorized Service Center for the Andis Company, we duplicate the methods of repairing, sharpening, and their policiesThe Andis Company warranties there service work repairs for days, just as we doClearly, this repair is outside the day window Attached is a copy of this
policy Thank you!

At no time did Professional Products & More state that the unit was in stock, nor, did we state it would be delivered in 4 days. The customer wished to cancel there order after it was processed. The customer was notified of the chargers to cancel there order. Here is this acknowledgement:
Re: Order number [redacted]
From:
[redacted]Add to Contacts
Sent:
Tue, Aug 11, 2015 at 1:46 pm
To:
[redacted]
I want my shipping and handling back as well.  You people will not get one penny from me.  Your process was deceptive. Return policy and cancelations is apples and oranges. As long as I got back every dime, you won't hear from me.   I will not pay u one red cent so if 131.56 is what u charged anything over that I want it back on my card asap   You people are ridiculous !!! 
On Aug 11, 2015, at 4:33 PM, [redacted] wrote:
We have issued you credit as you have indicated you wanted to cancel your order. The amount of credit was $131.56 per our website posted policy. We have allocated the Limited Edition Black Label to another individual. Due to your abusive language, this email has been marked as SPAM,   Thank you!
 
 
Customer ServicePROFESSIONAL PRODUCTS & MORE!9350 Clairemont Mesa Blvd Ste ESan Diego, CA 92123P: [redacted]FACTORY AUTHORIZED SERVICE CENTER:ANDIS-LISTER-OSTER-WAHLWWW.PROPRODUCTSANDMORE.COMWWW.FACEBOOK.COM/PROPROD...⇄ /> -----Original Message-----From: [redacted]Sent: Tuesday, August 11, 2015 11:46amTo: "[redacted]" <[redacted]>Subject: Re: Order number [redacted]
I'm going to call my credit card company Bcuz u is process a order that u didn't have.  You should have stated that it was on back order and you never did. I'll have them fight it.  You should have never took money for something u didn't have.  You took my money by deception.  [redacted] your return policy.   Your company is corrupt. And your customer service is the worst.  I will be [redacted] , ** . [redacted] and anything else I can do to warn people about your unprofessional service.   Sent from my iPhone
On Aug 11, 2015, at 2:16 PM, [redacted] wrote:
Yes,
 
We can cancel your order. Please acknowledge our return policy via email and we will get this processed:
Here is a link to our return policy:
 
[redacted]
 
Thank you.
 
 
Customer ServicePROFESSIONAL PRODUCTS & MORE!9350 Clairemont Mesa Blvd Ste ESan Diego, CA 92123P: [redacted]FACTORY AUTHORIZED SERVICE CENTER:[redacted]
WWW.PROPRODUCTSANDMORE.COMWWW.FACEBOOK.COM/PROPRODUCTSANDMORE
-----Original Message-----From: [redacted]Sent: Tuesday, August 11, 2015 10:11amTo: "[redacted]" <[redacted]>Subject: Re: Order number [redacted]
I would like to cancel order number [redacted].  This is one of the worst companies I've dealt with via internet in my life !!!!Sent from my iPhone
--------------------------------------------------------------------------------...⇄ />  
Please note the customers response of " [redacted] your return policy." in the above email.
Professional Products and More just simply canceled the order, per the customers request, after they acknowledged our policy in regards to this.
We feel that the processing charge was/is valid. 
Thank you
[redacted]PROFESSIONAL PRODUCTS & MORE!9350 Clairemont Mesa Blvd Suite ESan Diego CA 92123Phone ([redacted]FACTORY AUTHORIZED SERVICE CENTER:ANDIS-LISTER-OSTER-WAHLWWW.PROPRODUCTSANDMORE.COMWWW.FACEBOOK.COM/PROPROD...⇄

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

This customer did place and order via our online store.  This order was processed. Then the customer requested to cancel the order. We then processed the customers request and cancelled/refunded per our posted online store policy:Below is the...

link:http://www.proproductsandmore.com/zencart139/index.php?main_page=shippingin...⇄ says:In the event something is wrong with the item you purchased, we will either repair or replace the item at our discretion as long as you return the item(s) to us within 30 days with proof of purchase. Unopened item(s) that are in a resalable condition may be returned for a refund if returned within 30 days with proof of purchase. A 15% restocking/processing charge may apply. This 15% restocking charge also applies to orders that have been funded, and then canceled. Shipping charges are not refundable. Sorry, no returns on special orders, parts, electrical appliances, and blades. We do offer a 30 day courtesy exchange on electrical appliances and clipper/trimmer blades if you got the incorrect item. If you want to make a return, email us so as we can send you a Return Authorization Number. Thank you!The customer was refunded the amount minus the 15% processing charge.We feel that we have acted in good faith, and to let our customers aware of our policy.Thank you[redacted]PROFESSIONAL PRODUCTS & MORE!9350 Clairemont Mesa Blvd Suite ESan Diego CA 92123Phone [redacted]FACTORY AUTHORIZED SERVICE CENTER:[redacted]WWW.PROPRODUCTSANDMORE.COMWWW.FACEBOOK.COM/PROPRODUCTSANDMORE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This business sold me a straight edge razor "unpackaged".  This is the complaint.  This business is giving false information.  This razor was opened and sitting in a display case.  I purchased this product not professionally packaged.  Now a product of this nature should be packaged and sealed, especially to protect us the consumer.  
I do not agree with a business who sells products, that could come into contact with blood, outside of professional packaging.  This is not safe, not sanitary, and a scam to consumers who will later be denied a return of their unpackaged items. 
Very unfortunate that SanDiego allows a business like this to sell products in this manner.  If this business worried about the well being of the general public they would never fathom selling un-sealed razors.  Shopping at a general store is safer.  The public can purchase razors in sealed packaging at a general store/drug store.
My complaint will hopefully have the Revdex.com look into the false statement made by this business.  Please help other consumers.  Stop this business from selling "sanitary products" outside of packaging.  Keep sanitary producst in factory sealed packaging.  No exceptions. 
Regards,
[redacted]

Attached is a copy of the service ticket. As you can see that the unit was dropped of for Std Service, no mention of GFI/Wont turn on issue. We serviced this in accordance to customers request. We did replace some wearable parts. The unit was picked up on 6/13/16, thus the warranty expires on 9/13/16. Unfortunately, the customer obligation was to return the unit in a timely manner if they felt the issue was not resolved, in which they didn't. It would appear the unit now hows a different/unrelated issue, which we can repair. We charge $19.95/labor plus parts, or they can buy a new unit for approx $70.00.  Thank you

Here is the chain of events......
sans-serif">You purchased a Metro Hard Clipper Case from us on 09/05/14 for $69.95 on Invoice #[redacted]. You visited our store on 12/30/14 complaining that the item is defective. After looking at the item, which has a broken hasp on the outside along with a large surface scratch, as well as a  broken rivet inside, we determined that this unit has seen significant use and was not defective. We contacted you on 01/17/15 that the unit could no be repaired/replaced. When you came into our store on 02/26/15 to pick it up, we informed you to contact the manufacture, Metro, as maybe they could assist you as we are not a warranty center for them.  Professional Products & More, a Revdex.com A+ rated company, continues to provide world class customer service since 2003.
We feel we have worked to the best of our ability ethically, to satisfy the customer, but we cannot speak for the manufacture , Metro Vacuum Company. This is why we referred her to them.

As a Factory Authorized Service Center for the Andis Company, we duplicate the methods of repairing, sharpening, and their policies. The Andis Company warranties there service work repairs for 90 days, just as we do. Clearly, this repair is outside the 90 day window.  Attached is a copy of...

this policy.  Thank you!