Professional Property Management

Good Morning, I have attached the information you have requested, however I did not attach the tenant's leaseI have sent a blank leaseIf the tenant wants you to have their information he will need to send itRespectfully I do not think the tenant will accept anything less than the full deposit back and the owner is not wanting to give him the depositThe reason is the Falsetti's damaged the house and we are holding them responsible for the damageI hope this will help you in seeing our point of viewIf you have any questions please email me Have a great weekend, [redacted] ***

I am rejecting this response because: the home did not require all new paint, it only required very minor touch upTheir claim is completely falseThis explains why they rejected my request for a walk through because they clearly intended to keep our moneyI even spent a day fixing there broken down fence that was was completely falling apart and the hillside had eroded and I fixed that as wellThey even have a record of it because they called a fense repair company and we're going to pay to gave it repaired but I took care of itI have professional experience in home repair and remodeling and I could have biller them for my servicesThat would have been aproximately $In addition their claims of the air filter and the vent are false, I had cleaned the vent and replaced the filterAlso the are charging us $for routine maintenance such caulkingLight cleaning $100.00, the lights were all replaced and cleanedOur initial walk through shows the home was not up to the standards they are trying to hold us toA simple walk through would have proven the home was in excellent condition and that we would be entitled to a full refundThat is why they refused us a walk throughThis is a common tactic of this company

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

We have ready requested a refund of the appraisal and a check will be sent to the borrowerAlthough we do not agree with the scenario presented by Mr***, we feel this is the best solution

Tell us why here
We are sorry that the tenants are unhappy with their deposit refundWe only charge the tenants for what it costs the *** to bring the house back to the same condition it was in prior to the tenants moving into the propertyThe paint was the biggest expenseEvery paint job
should last years per California guidelinesWhen we have to do painting we take the cost of the painting and divide it into monthsThe bill is then prorated and the tenants are charged accordingly

I have spoken with *** on the phone and also spoke with applicant ***. The application was in the inactive status because the address they had originally applied for was rented. The applicants will schedule to view other available units next week and will let us know what they
are interested in. They have been tentatively approved for an apartment. I will consider this matter closed at this time

I am rejecting this response because: We expect our money returned and they have made no effort to resolve thisUnless they make a meaningful offer to make this right we will move forward and file a claim and argue our case in courtWe will sue both PPM and the owners as we feel our rights have been violated

I don't have an objection refunding the application fee.  I will locate her file and determine what she paid, our application fee is $[redacted].  Once I have additional information I will fully respond to [redacted] complaint.

We are sorry to hear about your frustration with the application process.  You requested a refund of your application fee on 6/29/[redacted] and you were issued a full refund on 6/29/**.   We wish you the best for finding a housing solution.

Dear Revdex.com:
[redacted] did contact our office after she received the acknowledgment of her notice to vacate.  She did sign a lease renewal.  To give her the benefit of the doubt, maybe she didn't fully read and understand what she signed.  Had she chosen to allow her tenancy to go month...

to month the rent would have been higher than what she paid for the lease rate.  She did not pay the higher amount. 
All that being said, we appreciate her past tenancy and did take immediate steps to accommodate her request.  Had she allowed us more than a couple days to review her request to be let out of the lease with the property owner she would not have needed to file this complaint prematurely.  She would have heard back from us that the property owner approved her request to go month to month and only be responsible through the 30 day notice, not the full lease term. 
I understand that we have become an instant results "right now" society, but sometimes it does take more than a few days to get an issue resolved.  By now my office has already contacted her so this matter should be considered closed. 
Sincerely,
Sheila E. Bearden
General Manager

Good Morning,
I have attached the information you have requested, however I did not attach the tenant's lease. I have sent a blank lease. If the tenant wants you to have their information he will need to send it. Respectfully I do not think the tenant will accept anything less than the full deposit back and the owner is not wanting to give him the deposit. The reason is the Falsetti's damaged the house and we are holding them responsible for the damage. I hope this will help you in seeing our point of view. If you have any questions please email me.
Have a great weekend,
[redacted]

Dear Revdex.com:RE: [redacted]Please update the status of the complaint. Our office has been working with [redacted].  He has been approved to rent an apartment with us.  His application fee was not refunded since we did process his application and it appears he will soon be a tenant.
Please...

let me know if you any additional response regarding this matter. Regards,Sheila E. BeardenGeneral Manager707-444-3835 ext. 113Fax: 707-444-3837

I am rejecting this response because: the home did not require all new paint, it only required very minor touch up. Their claim is completely false. This explains why they rejected my request for a walk through because they clearly intended to keep our money. I even spent a day fixing there broken down fence that was was completely falling apart and the hillside had eroded and I fixed that as well. They even have a record of it because they called a fense repair company and we're going to pay to gave it repaired but I took care of it. I have professional experience in home repair and remodeling and I could have biller them for my services. That would have been aproximately $300.00. In addition their claims of the air filter and the vent are false, I had cleaned the vent and replaced the filter. Also the are charging us $81.00 for routine maintenance such caulking. Light cleaning $100.00, the lights were all replaced and cleaned. Our initial walk through shows the home was not up to the standards they are trying to hold us to. A simple walk through would have proven the home was in excellent condition and that we would be entitled to a full refund. That is why they refused us a walk through. This is a common tactic of this company.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution was the only reasonable outcome. They wasted a month of my life. I will never do business with them again and I do not recommend that anyone does. Sincerely, [redacted]

Revdex.com:professional property management did finally contact me. However, we only agreed on my viewing of a property that they offered me. I will be viewing the property offered on monday august 22nd and have three days from then to decide and pay the deposit if I accept the rental space. I feel this is still a tentative agreement and hope that the Revdex.com not close this case until I have viewed the property and if I decide to accept the rental that all goes as agreed upon. 
Sincerely, [redacted]

Review: This property management company is keeping $937.22 of our deposit. They are charging us for cleaning the home even though we had thoroughly cleaned it. They are charging us for replacing the air filter but we had already replaced it. They say the filter vent was very dirty but I was on a ladder and vacuumed and wiped it down with cleaner. They are saying that we are responsible for the remaining 23 months of the paint job. I have no idea what they are talking about. The paint was left in excellent condition and we were on a 1 year lease and we have no obligation or responsibility for the paint up to two years after we moved out and the lease had expired. We left the home in excellent condition and there was no damage to the property. The charges: Cleaning $100.00 Paint $664.47Desired Settlement: We expect a full refund and are prepared to take legal action.

Business

Response:

Tell us why here...

We are sorry that the tenants are unhappy with their deposit refund. We only charge the tenants for what it costs the [redacted] to bring the house back to the same condition it was in prior to the tenants moving into the property. The paint was the biggest expense. Every paint job should last 3 years per California guidelines. When we have to do painting we take the cost of the painting and divide it into 36 months. The bill is then prorated and the tenants are charged accordingly.

Consumer

Response:

I am rejecting this response because: the home did not require all new paint, it only required very minor touch up. Their claim is completely false. This explains why they rejected my request for a walk through because they clearly intended to keep our money. I even spent a day fixing there broken down fence that was was completely falling apart and the hillside had eroded and I fixed that as well. They even have a record of it because they called a fense repair company and we're going to pay to gave it repaired but I took care of it. I have professional experience in home repair and remodeling and I could have biller them for my services. That would have been aproximately $300.00. In addition their claims of the air filter and the vent are false, I had cleaned the vent and replaced the filter. Also the are charging us $81.00 for routine maintenance such caulking. Light cleaning $100.00, the lights were all replaced and cleaned. Our initial walk through shows the home was not up to the standards they are trying to hold us to. A simple walk through would have proven the home was in excellent condition and that we would be entitled to a full refund. That is why they refused us a walk through. This is a common tactic of this company.

Business

Response:

Good Morning,

I have attached the information you have requested, however I did not attach the tenant's lease. I have sent a blank lease. If the tenant wants you to have their information he will need to send it. Respectfully I do not think the tenant will accept anything less than the full deposit back and the owner is not wanting to give him the deposit. The reason is the Falsetti's damaged the house and we are holding them responsible for the damage. I hope this will help you in seeing our point of view. If you have any questions please email me.

Have a great weekend,

Consumer

Response:

I am rejecting this response because: We expect our money returned and they have made no effort to resolve this. Unless they make a meaningful offer to make this right we will move forward and file a claim and argue our case in court. We will sue both PPM and the owners as we feel our rights have been violated.

My comment was not incorrect; I came into your office Friday the 14, and spoke directly to [redacted]. We also had called 5x, and told each time we would recieve a call back within 24 hours and never did. I was told I was the first applicant, with my husband of ten years- not my boyfriend. Please get your information correct mam. I was being yelled at over the phone, by the owner and bever ever was given an apology. I was told Thursday we were the ones chosen for a rental listed, then the price was raised and we were somehow denied. I understand if they chose another applicant if the listing wasn't listed as animal friendly. And if the business would have kept track of what was being said to whom. Instead I was told many contrary statements, lied to, and spoken to as if this individual was a high schooler who has no idea how business is done or how people should be treated. Again, this was completely unprofessionally handled just as your response, which was full of incorrect statements that still in no way support the behavior in which your company has behaved. Any consumers please be careful when dealing with this agency. They are dishonest and I would recommend going elsewhere. I called to speak with them and was not even able to get a word in. I not only went in to their office, but also had the applications printed by your secretary. Please check your messages before you make false claims. I don't wish anything against those involved but don't want others to go through the agony and frustration you have caused us.

My property in Roseville was managed by Professional Property Management of Folsom for about 10 years. The first tenant had to be evicted and cost me $5,000 in damages. The second tenant was evicted and cost me $32,000 in damages. I do not believe in giving second chances anymore.

Review: Moved into a town home managed by this company. Upon move in we were strongly urged by office staff to sign up for the "tenant portal" as a means to pay our rent. At no point was it mentioned there would be a $30.00 fee for using a credit/debit card so we Immediately did so and have been paying rent on time if not early through this method with a debit card since (4months) the alternative choice on the website is to enter checking information. No where on this website does it list any type convenience fee or any fee at any point whatsoever regardless of the payment method. Our lease agreement which has been read fully also lists no fee it only states a preferred method of payment (check, or money order) it does state no cash. After 4 months of paying in this manner (may, June, July, August,) we went to pay September 1 rent and it was 60.00 higher I inquired as to why with a woman named [redacted], the same woman who went over the lease with us and encouraged paying through the portal. She explained the reason was due to paying with a debit card not check. When I asked how they can not inform their tenants on the portal of the fees she told me that an auto generated email I received had that information on the bottom. I then said why was I not charged earlier I would not have continued paying that way. To which she responded we charge it at a later date and I will see 1 more $30.00 fees. This to me seems a VERY shady business practice. It would be very simple to let tenants know that they will be charged on the actual website they are encouraged to use. Or at minimum charge the fee in the same month the tenant pays this way not 4 months later thereby racking up potentially 100.00 worth of fees. Also verbally giving a heads up to new tenants would be the right thing to do. It seems they are intentionally being deceiving.Desired Settlement: Transparency, not solely an auto generated email that's more likely to go to spam than be read.