Professional Pump Service

It's obvious why this consumer wants to avoid small claims courtThe judge would compare my diagnosis with the [redacted] *nvoice and instantly rule in my favor Furthermore, the consumer leads one to believe that the [redacted] invoice total for the repair was $for a motor switch when in fact [redacted] charges $for the service call alone plus parts, tax and laborFurthermore, Sears schedules calls - days from the date someone callsThis consumer is simply trying to rip me off after their attitude and behavior prevented us from proceeding with the repairs.When I said "I've never seen anything like this before" I was referring to how a consumer could abuse their appliance in this manner and then turn what is normally a problem-free solution into such a fiascoRespectfully, Joseph J***

I had lost water in the house on Sunday night I called Professional Pump Service that same night and they answered right away, even on Sunday Tyler said he could come out 8:30AM the next morning, and he was right on time He replaced the well pump, tubing and wires and I had my water back that same morningI was very pleased with the service provided

Nothing this this man has written has been accurateHe did not know how to fix the problem and wanted to erroneously charge us for a repair that was not needSears was able to fix it for $and in minutes and confirmed the problem had nothing to do with the use of the machine but the faulty switch that was not installed correctlyNot only that but the owner was unprofessional and argumentativeHe kept changing his storyEvery time I asked for an explanation he changed his story and blamed the problem on usIt's was not us hence *** fixed it with no problem for less than half of what he wanted to charge us for a repair that was not even neededHe cost us several days of laundry mat time and expense because he did not know what he was doingThe check for his service call was cancelled and he not only Fraudulently tried to charge us for a service that was not needed but spent days waiting for him to returnI want an apology and not responsible for the service fee due to the fact it cost us more than that to deal with an unusable dry when we could have been dealing with an honest repair service that fixed it in less than minutes

It's obvious why this consumer wants to avoid small claims court. The judge would compare my diagnosis with the [redacted]nvoice and instantly rule in my favor.  Furthermore, the consumer leads one to believe that the [redacted] invoice total for the repair was $75.00 for a motor switch when in fact [redacted] charges $79.00 for the service call alone plus parts, tax and labor. Furthermore, Sears schedules calls 2 - 5 days from the date someone calls. This consumer is simply trying to rip me off after their attitude and behavior prevented us from proceeding with the repairs.When I said "I've never seen anything like this before" I was referring to how a consumer could abuse their appliance in this manner and then turn what is normally a problem-free solution into such a fiasco. Respectfully, Joseph J[redacted]

On Friday, Nov 20, 2015 I arrived at [redacted] home to diagnose a dryer which wasn't heating properly. He had the back panel removed (exposing the terminal block - an electrical shock hazard with 240 volts of live electricity), the heating element duct removed (preventing airflow across the heating...

element) and the heating element was laying on the bottom of the dryer cabinet along with a pile of socks. I removed the socks and [redacted] admitted his daughter was still using the dryer in this condition. I explained to him they're only causing more damage to the dryer by using it with those parts removed. He also told me that the dryer vent wasn't clogged. I then checked the heating element with my OHM meter and it checked ok. I then checked for proper voltage to the heating element and 240 volts was present. The problem is now isolated to the temperature sensors and/or the thermister.I explained my findings to [redacted] and his wife and the cost would be $215.00. His wife replied, "For $500.00 we should just buy a new dryer". I looked at [redacted] and he nodded and said to go ahead with the repair. I told him to leave the dryer unplugged and don't let anyone use the dryer with those parts removed. After leaving their home, I was told by my supplier that one of the sensors would need to be transferred from another warehouse an it would be there Monday. I called [redacted] no answer, so I left a voice mail regarding the status of parts.I returned to their home on Monday and saw that the dryer was plugged in. So, I repeated my diagnostics from the first visit and now there is a problem with the voltage to the heating element. I told the mother of this new problem and said the parts associated with proper voltage are the Electronic Dryer Control or the Drive Motor Switch and in rare cases, both. This problem needs to be repaired before I can complete the Sensors or the Thermister issue. She wasn't very convincing about the dryer not being used over the weekend and, understandably, I have my doubts about that. So, I left letting her know I will call them with the price and availability of these parts so I can have all the necessary parts on hand to solve this problem as well.I then get a call from the daughter, [redacted] who's screaming and yelling at me telling me I damaged the electronic board and she merely plugged in the dryer for her children's safety. Aparently, she thinks that leaving exposed, live 240 volt electrical current is safer than leaving the dryer plug behind the dryer. I tryed to interject and explain that her mother didn't relay this information correctly to her and that I'm not the one to blame for the problems the dryer has. I wasn't getting through to her so I told her I'm not going to be able to help them.The next day [redacted] leaves a voice mail that she stopped payment on the $65.00 Service Call fee and said the motor switch was indeed defective. I'm not sure how much of what these people say is true at this point; they display senseless do-it-yourself actions, along with foolish behavior compounded by their inability to understand what is being said. This matter is a classic example of why other companies refuse to perform repairs on appliances that the customer has tampered with. I will be taking them to small claims court to recover my hard-earned money plus bank fees and court costs.Respecfully, Joseph J[redacted]

I had lost water in the house on Sunday night. I called Professional Pump Service that same night and they answered right away, even on Sunday. Tyler said he could come out 8:30AM the next morning, and he was right on time. He replaced the well pump, tubing and wires and I had my water back that same morning.
I was very pleased with the service provided.