Professional Recovery Consultants Inc

Back in December 2018 I received a call fro PRC (Professional Recover Consultants) in reference to an old account with K. Jordan. I agreed to payment in full to K.Jordan. Several weeks later I saw a withdrawal (December 29, 2018) from my bank account to PRC. I did not recognize PRC so I disputed it with my bank. My bank stated they wold give me a provisional credit, which they did (December 31, 2018). Then two days later I received from PRC a thank you letter for the payment to K. Jordan. So I contacted my bank immediately to cancel the disputed claim and they stated the provisional credit would be reversed. From January 2019 until February 8, 2019 I was in almost every other day communication with PRC, who stated they received the original payment on December 29, 2018. But then they received notice of the dispute. I explain I cancelled the dispute on Dec 31 and the provisional credit that was given to me wold be reversed and it was. bank explained the provisional credit was given to me by my bank. PRC stated the money was taken back from them, which my bank has stated is not accurate information. I have sent to PRC bank statements showing the original amount taken out, the provisional credit given, and the provisional credit reversed. I also sent PRC documentation from my bank showing the dispute filed, dispute cancelled by me, and the dispute closed out. I have asked from PRC documentation the funds were taken back from PRC. But instead I received a letter from PRC stating, "Our office in receipt of or request for a payoff letter on or K. Jordan account(s). A total amount of $99.97 remains due for the account..", which is the amount submitted to them already on December 29, as the full original amount owed. I am still receiving calls from them for this and now another account.

The company said they are trying to collect a debt from 1991. The letter states they are trying to collect a debt from [redacted]. I called the [redacted] and they said that they have no record of me owing any debt, and they said they do not use a collection agency, and it could be a scam.Desired SettlementPlease provide proof of so called debt.Business Response I will place Mr. [redacted] account in dispute and request verification from our client which will be mailed to Mr. [redacted]. I can assure you that we are a legitimate agency and have been contracted by [redacted] to collect on several different types of debts, may not be the department that Mr. [redacted] contacted, but we are contracted by other departments.It would have been nice if Mr. [redacted] would have contacted us to dispute and request verification instead of going through the Revdex.com - it would have saved him time and trouble.

This company keeps calling me for NO reason. I have [redacted] handle all of my bills. I want the calls to stop!Company claims they have important information about my account. The only loan I have is [redacted] and I have contacted them already.Desired SettlementI want this company to stop calling me. My bills are being handled by [redacted]Business Response Dear Ms. [redacted]:Our office is in receipt of your request to cease and desist collection activity on your account. In an effort to comply with your request, we have attempted to locate your account with the limited information that was provided and we have been unsuccessful. Please contact us directly and we'll be happy to assist locating and marking your account with this cease and desist order. We will be able to find this account using an account number, reference number, or phone number. Should you have any questions please feel free to contact us at (XXX) XXX-XXXX. We look forward to helping you resolve this matter. Sincerely, Compliance Officer Professional Recovery Consultants

They are trying to collect a bill that I'm told I don't oweI contacted [redacted] billing department and I was told my balance is zero so how is it that this company said they are trying to collect an over due bill for them.I don't owe [redacted] anything.I have medicare and medicaid and medicaid told me they pay what medicare doesn't pay and if there is a balance that it is written off so that leaves me owing nothingDesired SettlementI want them to stop calling me about bills I don't oweBusiness Response Based on the information contained in this complaint Ms. [redacted] is requesting we no longer contact her. The account has been closed as Cease and Desist.This will not stop any credit reporting, it will only mark the account as disputed on her credit report.If Ms. [redacted] would rather dispute the account she will need to contact our offices and dispute because she feels the account should have been paid by her insurance. Once she disputes we can contact our client and request validation and research her claims then we would send the information to Ms. [redacted] so she can see what the charges are for and when at which point we could work with her to clear this matter up.Unless we here from Ms. [redacted] we will consider this matter closed based on her comment above - "I want them to stop calling me about bills I don't owe". No further attempts to contact Ms. [redacted] will be made by our offices.

Collection of a false debt. Causing undue stress and using unlawful collection tactics.Account #XXXXXXXX I received a letter stating that I owe back taxes from a job I worked at many many years ago that they did not take enough money out of my check for [redacted] State taxes and now I owe over XXXXX.00 This has not been validated and I never received anything from anyone else and have never been contacted before. I have paid almost $1000.00 to them and have been threatened by them. I am 71 years old. I have since been diagnosed with heart issues brought on by this. 1st I want validation of this debt in writing. I want a cease and desist on all verbal communication and will go through US mail only. I should have questioned this from the start but I was extremely scared. I believe this is fraudulent. I can find no record with the [redacted] State Department of Revenue. I want all of my money back in certified funds which I have proof of what has been paid. I want a written apology for the way I have been treated. I also want something done so this company will stop doing this to senior citizens. I saw all of the rip off reports and such. Seems like they prey on the elderly.Desired SettlementI want all of my money back in certified funds which I have proof of what has been paid. I want a written apology for the way I have been treated. I also want something done so this company will stop doing this to senior citizens.Business Response Contact Name and Title: E. [redacted], ComlianceContact Phone: XXX-XXX-XXXXContact Email: [redacted]@prorecoveryinc.comOur office is in receipt of a complaint by [redacted] against our company regarding overdue taxes for the 2000 tax year. We would first like to take the opportunity to address Ms. [redacted]' claim that Professional Recovery Consultants, Inc. was collecting on a "false debt." Professional Recovery Consultants, Inc. (PRC) is a company out of Durham, North Carolina that has been licensed in the debt collection industry since 1979. The client referenced in this complaint is the [redacted] Department of [redacted] We had been contracted by them to assist in the collection of unpaid taxes. All information on the debt is provided to us by the state of [redacted] and can be validated by them. On January 13, 2105, [redacted] placed this account with us for collection. We contacted Ms. [redacted] and made an arrangement whereby she could pay off her debt in monthly installments. We acknowledge receipt of several money orders in the amount of $100 on this account. These payments were remitted to the Department of Revenue in a timely manner and applied to the consumer's outstanding tax obligation. Currently, our client, the [redacted] Department of Revenue, is in the process of renewing contracts so all accounts listed in our office were to be returned effective June 30. We are no longer accepting payments from [redacted] taxpayers, and we are informing the consumers that they must make payments directly to the state. On two separate occasions Ms. [redacted] contacted our office to gather information about where payments should now be sent. On both of these occasions the phone number for the [redacted] Department of Revenue was provided to her, which is (XXX) XXX-XXXX. Furthermore, Ms. [redacted] alleges that employees of PRC have "threatened" her. Upon review of every recorded call in our office, we have found this statement to be erroneous. At no point have any of our collectors ever threatened Ms. [redacted] or treated her in any manner which can been considered as unprofessional. We in no way "prey on the elderly". Lastly, we are not able to refund these funds as they have been remitted to [redacted] and have been applied to her outstanding tax obligation. Since our contract expired with [redacted] she must contact the state directly with any additional concerns. Sincerely, Compliance Officer Professional Recovery Consultants Consumer Response I have contacted the state and there is no rec ord. Again if you are collecting on a valid debt then you are required by [redacted] to provide validation of a debt. Please do so. In looking at your complaints filed against you, for one reason or another you no longer have it. I know what was said to me and if it was recorded you know that threats were made. Final Business Response Ms. [redacted], we have contacted the [redacted] Department of Revenue. For your review we have attached a copy of the validation provided by the Revenue Department to our office, a copy of the lien which was filed on February 18, 2011, and a copy of the money order which was recently forwarded to the [redacted] by our office. We've also included a copy of PRC's most recent communication with the [redacted] regarding this issue. There is a tax liability that remains due with the [redacted] Department of Revenue, but we are no longer servicing this account. Please contact the [redacted] Department of Revenue directly.We have reviewed all calls an at no point have found no wrongdoing amongst our collectors.

COLLECTOR IN VIOLATION OF TCPA 4 YEAR S.O.L. WE HAVE 4 CALL TO CELL (708) 770-6106, 708.926.9264, 708.2710188 ETC.. SEEE PHONE RECORDS ATTACHED.FAILED TO VALIDATE DEBT INQUIRY AND IGNORED CEASE AND DESIST ORDER AND DON'T CALL NOTICE IN VIOLATION OF SAID COMPLIANTS.Desired SettlementCONTACT US VIA E*MAIL TO DISCUSS SETTLEMENT OFFER RIOR TO FILING SUIT IN 5 DAYS.[redacted]Business Response We have responded to this consumer several times advising that this account is no longer in our system and no credit reporting has occurred on this account. Because the account has been purged from our system, any further questions regarding the validity of the account must be directed to [redacted] The account was originally placed in our office in January 2011 and all accounts for this client were returned to [redacted] effective December 14, 2011. We have done no business for this client since this date. In direct response to the consumer's complaint, the phone numbers the consumer listed are not in our system and no telephone records were attached to this complaint for further review. In the 'extra detailed info' portion the consumer lists the complaint date as 1/26/2011, which means this complaint is out of statute for a TCPA violation. Consumer Response WILL SETTLE FOR $300.00 ONLY!Final Business Response Professional Recovery Consultants, Inc. will not settle at any time regarding these claims.