Professional Roofers, Inc.

Ronda, I am truly sorry we cannot find any financial institution willing to finance you on the Nissan Sentra and payoff the Ford Escape as you requestedWhen you signed the Buyers Order in the business office one of the disclosures states that you know we are arranging financingThat means that
we don't approve or deny itIt is up to the banks or credit unions ultimatelyIt is always in our best interest to get as many people as we can approvedNobody benefits from the situation that happened to youWe "guess" correctly 98-99% of the time as to what the banks will doUnfortunately, because we make that decision on loans a month we are wrong times a monthI am sorry that your loan fell in that group, but there is nothing that I can do to change the lending institutions decisionIf I could have we would have
Thanks,
Stan F*

I need to know whom you spoke with. On the date that you calledif you didn't speak to anyoneWith whom did you leave a voicemail with?

First, let me say I am truly sorry that your deal did not go as plannedThere is absolutely no benefit to us if we cannot find financing that is suitable to you
The letter that was sent to you is required by state law to be sent to anyone whose financing was not approved as submittedWhen
you purchased the car we agreed to arrange financing for youWe do not approve or deny itWe are not a lending institution like a bank or credit unionIf the terms change at all, good or bad, then the options on how to proceed belong to you the consumer not the dealershipWe do not sell trade-ins before the deal is finalized by the bankIf the financing is not approved you will get your car backAlso, if the financing is not approved the State law says the dealership is entitled to cents for every mile that car was drivenWe will not charge that feeWe will return your car, apologize for not being able to finance you and not collect anythingI am truly sorry if your deal does not go through due to bank/credit union decisionsWe are a business that only succeeds by selling and financing carsThere is no benefit to us to not get it doneAgain I am sorry if the financing did not work out as planned

We would be happy to remove you from mail that is generated by us, However there are many different mail pieces that are sent to NISSAN Owners that are not in our control.  In order to track down where they are coming from I would need to have a readable copy (photograph works fine) Of the...

Front and Back of the mail piece. Nissan USA does send mail to it's owners. We do not sell or distribute our owners to any other companies outside of Nissan and ourselves.  I will make every effort to remove you from our mailing efforts.  Please understand that trying to stop junk mail is nearly impossible.

I'm sorry you feel this way. I'm not for sure what you would want at this point. Do we need to fire Jim? We have counseled with him about this situation. We do make mistakes and we are always working to improve. All I can do at this point is to offer an apology. Best Regards,Mark W[redacted]

Revdex.com: Thank you. It is sad that I had to go to the Revdex.com to get you guys to contact me and resolve the issue.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I'm sorry that this has been frustrating to you. I did review the text's between Jim and yourself I couldn't see where he had said anything rude to you or wasn't trying to help. I'm sure we could help you find a car for your son. If you would like I can have a manager reach out to you and see if we...

can help.  In todays current credit climate lenders are almost always looking for a down payment. You submitted a credit application online which was very helpful in crafting a purchase scenario for you.  Jim approached the sales manager and was advised that a down payment would be necessary or a co-signer in order to secure financing for you. I understand that it isn't easy with your current situation and i'm sorry that Jim was unable to convey his willingness to help over text. Sometimes modern communication methods fail to convey intent and I believe that was the issue in this case.  If you would like I would be willing to set up an appointment for you to meet with a sales manager who would be willing to do his best to help you find a solution for you. Thanks -Mark W[redacted]

very helpful and fair dealing. would not hesitate to use them again for any roofing
problems

Complaint: [redacted]
I am rejecting this response because:You can't tell me that they don't know exactly what their add said.  I have a video going through the add, showing the vehicle and the VIN#, and showing that the add stated exactly, "remote engine start".  I can send that wherever needed, and I attached the part that states that it had the remote engine start.  I have tried to contact them many many times to get this taken care of and they have refused.  It's sad that it had to go to the length of reporting it to the Revdex.com for them to respond.
Sincerely,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} I understand your concerns and would like to review this transaction with you. In October 2016 you purchased a Nissan Titan Truck and A Nissan Rogue. You traded in an Altima, a Ford F-150 and an RV. The vehicles...

were appraised at wholesale market value. The balance owed on these vehicles was more than the wholesale market value, we refer to this as negative equity. The negative equity in this case totaled around $14,200.  We discounted the vehicles as far as we could in order to absorb the negative equity and arranged financing for you through the financial institution that would accept the terms.  All of the terms were disclosed to you during your meeting with our finance manager and you authorized the agreement and took possession of the vehicles and have been using them since Oct of 2016. The vehicles you have possession of are yours and you are free to do what you will with them.  So far as options I can only offer what any car dealer in the nation would offer.  We can appraise the vehicles and give you the wholesale market value for them on trading them in on a new or used vehicle of your choice. Please consider that in the 15 months you have owned the vehicles that the wholesale market value will be less than what you owe, considering that you financed your negative equity of $14,200 and only put $2,800 down to offset any of the Tax, Title, Lic, and fees.  This may present an issue as you will still have the negative equity of $14,200 as well as any depreciation and the Tax Title Lic, and fees to have accumulated and would add a significant amount in the way of negative equity. Doing so would most likely result in payments that are much higher than what you are paying now. Every vehicle sold experiences depreciation, the first year of ownership will present the largest amount of depreciation. The only way to avoid this is to keep the vehicles in good condition and with low miles and in the 5th to 6th year of ownership or when the loan for the vehicle is paid off depending on the structure of your loan and interest rate. You may see actual equity in the vehicles.   Your contract on the vehicles is between you and the financial institution. You may be able to refinance the loans depending on your credit etc and get a lower payment. You may be able to find someone to purchase the vehicles from you at a retail price by offering them up for sale.

Complaint: [redacted]
Acruelly, I will be filing forgery on behalf of the 3nd contract that was requested upon your fiance employee calling my husband crying begging him to come back because she would lose her job if they knew she gave him the vehicle on the contract I signed. The contract that own place now is not my signature and I have all 3 contracts not only that the contract went past the 30 days and according to the official contract I just got from Nissan 3000 is missing from the contract so who picketed that money. I understand we were up side down but we were promised to have the rebates from the rogue addedd to the titan if we bought the rogue. Which never happened and we were mislead to believe something different I have been with Nissan over 8 years and I will never go to Tum Eagle again. I will filing with attorney General and having my attorney filed chargesnfor the document that was not signed by me. I have the one I signed and it is not the one I got from Nissan so someone is going to have to answer for it. I am frustrated and filed a complaint the week u got the car and Nissan did nothing so it looks like  we need yo go the law. I thought we could resolve it here and work it out but now it will go huge.  I will have my attorney send you paperwork and see you in court   
I am rejecting this response because:
Sincerely,
[redacted]

This may be a matter of confused terms between keyless entry and keyless start. I am unable to verify what the ad stated, however we are prepared if the customer has a copy of the ad and where it was shown and if it states Keyless Start we would be happy to assist in getting that option on the...

vehicle.Thank you Mark W[redacted]

I just spoke with The AutoGap company at 1-800-705-4001 (which is located at the bottom of your contract document) I asked them to look up the policy number [redacted]. They verified that it is an active policy. There shouldn't be any issue in making a claim with them.

Complaint: [redacted]
I am rejecting this response because:From:[redacted]<[redacted]>Date: Thu, Apr 5, 2018 at 1:22 PMSubject: Re: Complaint Id [redacted]To: [email protected] disagree. Jim asked his boss the first day and was told I needed 1700 down, no mention of a cosigner. This was on a 4500 car. Then a day or so later I decide to use my paycheck Which was only 1200, but asked him if I could get into something with that amnt. Down. He then responded and told me I needed a cosigner. So it went from needing a down payment to a cosigner. So I was misinformed initially. You do not banter back and forth with the consumer. Inappropriate. You said there was nothing rude in his texts, I disagree. Not a good representation of your company. He's not the manager, which he claimed to be. I don't like the fact that I've spoke with a couple of you and no one wants to take ownership for his nasty remarks.
Sincerely,
[redacted]