Professional Service Bureau

PSB - Shows your account was close bankruptcy from our officeThis information was also shared with the original creditor ( Mayo Clinic)We show no activity, or any attempts to collect on the debt since that timeWe notified the credit bureau back in of the bankruptcy as wellWe do not show any recent contacts from you regarding this issuePer your request, we have asked the credit bureau's to remove any items pertaining to this debt reported by PSBWe apologize for any inconveniencePlease feel free to contact me with any questions or concernsRob [redacted] ext [redacted]

Dear Mr [redacted] , We do show you paid you balance with us in full on 05/18/ We do not show adding any additional amounts to the balanceWe do not add any interest or collection fee's to the original amount placed with usPSB is sending you complete break down of all charges and payments received since we have had your account(s) in our officeIt will not included anything prior to placementPlease keep that in mind when reviewing the statementsWe will send to your home addressPlease feel free to reach out to us for any questions or concerns in the future [redacted] ext or [redacted] ***This is a communication form a debt collector

Dear ***, It appears the balance in question is for $This charge was potentially from a injury that occurred at your place of employment ( [redacted] ***) [redacted] Regional Medical Center ( [redacted] ) did bill out to [redacted] work compensation carrierCYMC received notification that the charges were deniedPlease contact us or your employer to review We will work with you and any possible insurance to come a solution.Contact - Mollie [redacted] - [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ We show your bill was paid off thru our law office( DSE Law office)We received that payment on We reported to the credit bureaus your account was paid in full on 09/08/We do not show any contact from Ms[redacted] stating that there was still items on her bureau until this complaintWe have requested again to have your account updatedWe have requested to have the account removedPlease allow days for this to updateIf after that, Ms [redacted] still has these items on her creditPlease reach out to me directlyRob [redacted] We apologize for this issue

I am rejecting this response because:The response shows half of the facts pertaining to this matter.It is indeed true that no collection activity has taken place from the states date, HOWEVER, this company has reported the account as OPEN, not closed.Whilethere is a notation that the account was discharged in ch7, the fact remains that continuous ongoing damage has offered due to this company refusing to close , and request that all major bureaus show this account as either removed or closed.It is a violation of federal law to show this,account as an open collection account, to which as of the date of this response remains the caseThe vs t that the account reflects a 0$ ballance is, notwithstanding an irreverent matterThe basis of this compaint is the reflection of an open account, violating the discharge orders of a federal bankruptcy court, in addition to financial duress for reporting of an incorrect record.Until tthis account is reflected properly on the major credit reports or removed, there will not be an acceptance by me as resolution to this matterIronically this is the very same empty affirmation that this matter would be taken care of, which has prompted this matter to reach this level of comaint against the business practices that unlawfully harm consumers.Thank you for yyour immediate and prompt response to the credit reporting agencies to correct this matter, so this case may be closed upon your cometion of, and the credit bureaus confirmation of that removal.Respectfully yours

I do not show record of the original complaint. I assume is was caught in the Spam filter. Sorry.
 
I have coded out 2 bills that are statute out. However, there is 1 bill that is due to expire in a few months. I have also noted in the account to not contact the debtors per their request. If...

you have any further questions, feel free to contact us again.
 
Thank you, Erica

While most collection agencies have a reputation for being pushy, mean and down-right rude, the lovely people of the Walla Walla Collection Agency have been a pleasure to work with. Everyone goes through hard times, and occasionally we fall behind. The ladies I worked with were always polite, professional, compassionate, understanding, and willing to work with me. Every collection service should work the way these folks do!