Professional Software, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Revdex.comI have rejected the cancellation of the order and want them to deliver the item purchased when they come in I have checked with the manufacturer of the item and they have confirmed the item will be available to ship Aug 1st I would like the vendor (Etronics) to honor the advertised and purchased item
Thank youPaul
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

HiEtronics Only Sells brand new items directly from US authorized distributors, we resell them unopened to the consumer.*** *** placed an order for a Coby CD player on 06/**/2015, we shipped it the same day USPS mail innovation trk#
*** *** *** emailed us 06/** that the item is defective and he no longer has the original packaging, please note that our policy is very clear that in order to return an item we must receive back all the packaging material please see *** All original parts, pieces, and packaging is required to be sent back when returning an itemWe made an exception and told him we will exchange it for him and he will return his defective unit with the new packaging, so we shipped a new one and included a pre paid return label (trk# ***) After receiving the second one *** *** advised us that the second one is defective as well.at which point we advised him to return Both units with the return label and we will issue a FULL refund upon returnonce it's returned we will issue the refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Revdex.comI have rejected the cancellation of the order and want them to deliver the item purchased when they come in I have checked with the manufacturer of the item and they have confirmed the item will be available to ship Aug 1st I would like the vendor (Etronics) to honor the advertised and purchased item
Thank youPaul
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have issued a FULL refund at this timeWe are deeply sorry about this delay

HiWe have received an order from the *** (***) website Order placed by a *** *** We do not see what card was usedall financial info goes through ***We shipped in good faith and got delivered on time We do not have a record of them emailing us or
calling uswe have a working *** # ###-###-####also a email ***we are here to help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you so very much!
Sincerely,
*** ***

Clearly this was a pricing and availability error and it seems you are trying to take advantage of a pricing error, it's still true that we're not buying from them anymore, but for you to push so hard and try to take advantage of a pricing error is disgusting beyond belief according to out TOS we have the right to cancel any order for pricing issues and stock issuesthe order was cancelled and the money was refunded, and we are no longer ordering from them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here
Dear ***You have now changed your reason for a *** time. Please honor the purchase order as originally advertised and agreed. Threatening comments from you are not appreciated and totally unprofessional.I have been consistent in my response to maintain what I bought the product for and for what you sold it to me I just want you to honor it and supply the product***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

HiWe have received an order from the *** (***) website Order placed by a *** *** We do not see what card was usedall financial info goes through ***We shipped in good faith and got delivered on time We do not have a record of them emailing us or
calling uswe have a working *** # ###-###-####also a email ***we are here to help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here
Dear ***You have now changed your reason for a *** time. Please honor the purchase order as originally advertised and agreed. Threatening comments from you are not appreciated and totally unprofessional.I have been consistent in my response to maintain what I bought the product for and for what you sold it to me I just want you to honor it and supply the product***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

HiUnfortunately we had a glitch over the holiday weekend which made the item available for shoppers even though we do not have itwe have since corrected the website and removed it from the site and cancelled the order and issues a full immediate refund please see attached
documentation ***

HiPlease see the email below sent to the customer, clearly explaining our return policy.see below..also please know that the consumer placed the order via the *** website please see the link on the *** website with return information ***Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mailThe e-mail contains RMA number, RMA details and important return shipping instructionRead the instruction carefully before you ship your return merchandise back to usWe strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed)Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.---------------*** *** *** ***
*** *** *** *** ***
*** *** *** *** *** *** ***
*** *** *** *** *** *** **
*** *** *** *** ***Hello, Thank you for your email. I apologize for the inconvenience with your order. I have gone ahead and requested that a prepaid return label be emailed to you. Please allow up to hours to receive the label.Please be sure to return in the original packaging, and to include all accessories, manuals, and warranty cards. Once your return is received and processed, we will issue your refund. If you have any additional questions or concerns, please feel free to contact us at any time.----------------We feel that all in all we have provided proper service, we provide prepaid return lables for defective items and will issue a FULL refund upon return

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you so very much!
Sincerely,
*** ***
?

HiUnfortunately we had a glitch over the holiday weekend which made the item available for shoppers even though we do not have itwe have since corrected the website and removed it from the site and cancelled the order and issues a full immediate refund please see attached...

documentation  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]They have resolved my complaint insofar as they have guaranteed me a refund when the items are returned.  Both mp3s have been mailed in separate packages.  However, it is not true that their instructions for returning items is clearly explained.  Attached to this email is the packing slip.  This was the only document that accompanied the mp3.  There is nothing on it with regard to returns.  Furthermore, the plastic carton that the mp3 comes in cannot be opened without cutting it, thereby destroying the original package and making it unable to qualify for a refund under their policy which, again, is not explained.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have issued a FULL refund at this timeWe are deeply sorry about this delay

Clearly this was a pricing and availability  error and it seems you are trying to take advantage of a pricing error, it's still true that we're not buying from them anymore, but for you to push so hard and try to take advantage of a pricing error is disgusting beyond belief  according to out TOS we have the right to cancel any order for pricing issues and stock issuesthe order was cancelled and the money was refunded, and we are no longer ordering from them