HiPlease see the email below sent to the customer, clearly explaining our return policy.see below..also please know that the consumer placed the order via the [redacted] website please see the link on the [redacted] website with return information [redacted] Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mailThe e-mail contains RMA number, RMA details and important return shipping instructionRead the instruction carefully before you ship your return merchandise back to usWe strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed)Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.--------------- [redacted] Hello, Thank you for your emailI apologize for the inconvenience with your orderI have gone ahead and requested that a prepaid return label be emailed to youPlease allow up to hours to receive the label.Please be sure to return in the original packaging, and to include all accessories, manuals, and warranty cardsOnce your return is received and processed, we will issue your refundIf you have any additional questions or concerns, please feel free to contact us at any time.----------------We feel that all in all we have provided proper service, we provide prepaid return lables for defective items and will issue a FULL refund upon return
HiWe have received an order from the [redacted] ( [redacted] ) website? Order placed by a? [redacted] ? We do not see what card was usedall financial info goes through [redacted] We shipped in good faith and got delivered on time? We do not have a record of them emailing us or ? calling uswe have a working [redacted] # ###-###-####also a email [redacted] we are here to help?
HiUnfortunately we had a glitch over the holiday weekend which made the item available for shoppers even though we do not have itwe have since corrected the website and removed it from the site and cancelled the order and issues a full immediate refund please see attached documentation ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]They have resolved my complaint insofar as they have guaranteed me a refund when the items are returned Both mp3s have been mailed in separate packages However, it is not true that their instructions for returning items is clearly explained Attached to this email is the packing slip This was the only document that accompanied the mp There is nothing on it with regard to returns Furthermore, the plastic carton that the mpcomes in cannot be opened without cutting it, thereby destroying the original package and making it unable to qualify for a refund under their policy which, again, is not explained In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you so very much! Sincerely, [redacted]
HiPlease see the email below sent to the customer, clearly explaining our return policy.see below..also please know that the consumer placed the order via the [redacted] website please see the link on the [redacted] website with return information [redacted] Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mailThe e-mail contains RMA number, RMA details and important return shipping instructionRead the instruction carefully before you ship your return merchandise back to usWe strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed)Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.--------------- [redacted] Hello, Thank you for your emailI apologize for the inconvenience with your orderI have gone ahead and requested that a prepaid return label be emailed to youPlease allow up to hours to receive the label.Please be sure to return in the original packaging, and to include all accessories, manuals, and warranty cardsOnce your return is received and processed, we will issue your refundIf you have any additional questions or concerns, please feel free to contact us at any time.----------------We feel that all in all we have provided proper service, we provide prepaid return lables for defective items and will issue a FULL refund upon return
HiWe have received an order from the [redacted] ( [redacted] ) website? Order placed by a? [redacted] ? We do not see what card was usedall financial info goes through [redacted] We shipped in good faith and got delivered on time? We do not have a record of them emailing us or ? calling uswe have a working [redacted] # ###-###-####also a email [redacted] we are here to help?
HiUnfortunately we had a glitch over the holiday weekend which made the item available for shoppers even though we do not have itwe have since corrected the website and removed it from the site and cancelled the order and issues a full immediate refund please see attached documentation ***
We have issued a FULL refund at this timeWe are deeply sorry about this delay
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]They have resolved my complaint insofar as they have guaranteed me a refund when the items are returned Both mp3s have been mailed in separate packages However, it is not true that their instructions for returning items is clearly explained Attached to this email is the packing slip This was the only document that accompanied the mp There is nothing on it with regard to returns Furthermore, the plastic carton that the mpcomes in cannot be opened without cutting it, thereby destroying the original package and making it unable to qualify for a refund under their policy which, again, is not explained In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you so very much! Sincerely, [redacted]