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Professional SportsCare & Rehab

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Professional SportsCare & Rehab Reviews (1)

Review: This business fraudulently advertises on their website that they accept all [redacted] insurance plans for physical therapy services at their College Park office directly across the street from UMD. After making an appointment for an initial evaluation for my son I found out from my insurance that they do not participate (after being told by their office that they did particpate) prior to his initial physical therapy evaluation. When my son did go there since they were closest to campus, they collected a $15 copay as if they were in network. The claim statement that was sent to my inurance did not list this copay and their fees are extremely high. After speaking with them about their false advertising over a month ago, they still post on their website that they participate in several [redacted] plans. Their billing statements are inaccurate, not listing the copay that they received.Desired Settlement: I feel that they falsely advertised and then collected a copay as if in network. They charge high fees for their services. In my situation, they seemed to be playing it both ways, claiming in network when not and then collecting money without recording it and reporting this to my insurance. At a minimum, I would like to be charged as if they were in network as they stated in their advertisement. I believe that they should be penalized for false advertising and questionable billing practices

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

In response to #1 - When going to their College Park Website, the drop down leads to a listing that includes [redacted] Open Access Plus as in network. There is no statement to the effect that they are considered out of network in this location, or that their participation varies from site to site. Their employees, who they advertise on that page as being knowledgeable about insurance, clearly were not when they confirmed their website posting, stating that they were in network. Once I discovered via [redacted] that they are not in network, when I called the office to discuss this, I was told that they had been but were dropped because of other practices nearby. In a recent conversation with [redacted], I was told that was not the case and they were never contracted as in network at that location.

#2 This was not made clear to my son or myself by the office. It was not referred to as a coinsurance payment but a copay at each viist. When we received the EOB, it was not listed.

Ultimately I strongly disagree with their response regarding their manner of advertising. It is misleading and their office at College Park is not knowledgeable, giving incorrect information. Their fees are much higher for out of network benefits. I am asking for them to reconsider billing us as in network as the represented on their webpage and in my conversation with them.

Regards,

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Description: Physical Therapists

Address: 4321 Hartwick Rd, Suite 101, College Park, Maryland, United States, 20740

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Web:

www.propsortscare.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Professional SportsCare & Rehab, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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