Professional Tax Service

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution. Please respond here ONLY] We never came into your office Feb 2016.( I have documentation of the dates we came in) You have us confused with someone else. I came back in September of 2016, once I was told by another business we could not file single being that we were married. This was done by your accountant, and Mrs. [redacted] apologized and corrected it for free for that accountants mistake. We never "decided" we needed a amendment, it was done incorrect from the beginning. Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My federal refunds always take at least weeks or a little longerThis refund took all of days to download into my bank accountThat is a quick refund that charged me a total of dollars, of which were bank feesI have never received a quick refund with this business until this yearI said I did not at a quick refund and refused the offerAs this is going to become nothing more than a case of my word against theirs, there will be no resolution I was cheated with an expensive quick refund and will no longer get be using this business in future You can't argue the fact that a federal tax return is not going to be processed and refunded in only days, they can say it isn't a quick refund, but it isThey offered to do my taxes for free next year to make it right, but I will simply go by the old adage and defer being fooled twice.
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Good Morning, In regard to the above mention complaint #, Taxpayer has been a client of professional Tax Service for the last years She has never received a quick refund ever She has always had the fees deducted from her refund through our bank(an option for individuals that
cannot pay upfront for Tax Prep) This has been how she has filed for the last years We have a signed bank application showing she agreed to all charges Now, I called the Taxpayer back (after she called the office to complain) and told her that I would do her Taxes FREE in if she was unhappy Please understand that our preparer did nothing different than what was done over the last years per the Taxpayer’s request All documents are signed Thank you. *** *** R.T.R.P

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY] We never came into your office Feb 2016.( I have documentation of the dates we came in) You have us confused with someone else. I came back in September of 2016, once I was told by another business we could not file single being that we were married. This was done by your accountant, and Mrs. [redacted] apologized and corrected it for free for that accountants mistake. We never "decided" we needed a amendment, it was done incorrect from the beginning. 
Regards,
[redacted]

Good Morning, With regard to the above mentioned Complaint #[redacted], the taxpayers came in originally 02/08/16 and 02/09/16 and filed separate returns electronically for the 2015 Tax Year.  After the fact they decided they needed to file a Joint Tax Return.  That return was prepared...

but Amended Returns have to be mailed in to the IRS in order to be processed.  I believe those returns were never signed and mailed in by the Taxpayers.  We have since spoken to the Taxpayers and are trying to give them another copy of the Amended Return (1040X) to give to the IRS.  We have spoken to both parties today.  Thanks [redacted]

This place has very poor customer service. My wife and I called the day before and reserved a u-haul as they are also an authorized dealer. We were told that normally they don't begin processing [redacted] until 8:30am but if we show up at 8am they will try to get us taken care of. We showed up promptly at 8am with no expectation of getting immediate assistance. We were fine with waiting until 8:30am. The first employee on the lot saw us and walked over and asked in an annoyed tone "Can I help you?" When I explained, he said they don't do [redacted] until at least 9am. He said the guy I spoke to was the owner and said "I wish he'd stop telling people wanting hauls to show up at 8 or 8:30. We the witnessed him be rude to two othe customers in vet the next 10 minutes. We left to seek an alternative [redacted] dealer.