Professional Turf Reviews (%countItem)
Professional Turf Rating
Address: 7780 215th St W, Lakeville, Minnesota, United States, 55044-9107
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During the winterization of my sprinkler system the technician told me that a part of the system got broken. Because he tried to do the work while the temperature was below freezing part of the system was frozen. Instead of delaying the work until the temperature was higher he went ahead with the work. I have made 3 unsuccessful attempts to talk to them about this. I can never get past the receptionist who tells me she is going to have the manager call me back. The technician told me to hire a plumber and that the broken part was not his fault, I have used this company for years and I thought they valued me as a customer but I'm not sure anymore. What I want is a discount off of next year's bill to compensate me for the costs I'm going to incur. Since I believe that have employees that could make the repair maybe they could handle this internally.
was schedule for winterizing on 11-8-2017. Jeff ***, 13 yr. tech was scheduled for ***'s irrigation system. Forecast was for nighttime temperatures to be as low as 19 degrees from 11-5-2017 -11-15-2017. As a courtesy to ***, Jeff *** called ahead explaining the cold weather could damage the system. We asked *** to turn the water off and wrap a blanket around the back flow. Proturf starts calling customers in Early September for scheduling irrigation system winterizing. Some customers do accept early winterizing however the majority wait until mid to late October for Winterizing. ***'s history for winterization is, as early as 10-14-2011 and as late as 11-21-2013. Jeff *** arrived on the 8th of Nov. he saw *** had wrapped a blanket around the backflow. Jeff attempted to, winterize the system however it was froze. He knocked on the door and asked *** for hot water. Jeff poured hot water over the exposed plumbing. This was not effective. He removed the top of the back flow and the interior parts of the backflow. He poured hot water into the backflow eventually thawing it out and successfully winterizing the system and saving *** additional damage. The system was froze upon arrival to ***'s home. We schedule 30-40 minutes on site for each winterization. Jeff was at ***'s home for almost 2 hours. As a courtesy to *** we did not charge for the additional time to winterize. The damage was done when we arrived. The overnight temps for the 10 days after *** winterization were well below 32 degrees with the exception of 1 or 2 nights not reaching freezing. Waiting longer to winterize the system would only expose it to greater periods of freezing temperatures resulting in greater damage. Jeff *** was considerate, called ahead explaining the risk of impending weather, walked *** through the damage he found when on site and spent twice as much time as we charged him winterizing his system.
Sincerely
***
Owner
I appreciate the feedback and respect Mr. decision. I was never requested by my office, voicemail or email to contact. Mr. The only prior knowledge I had prior to the Revdex.com contact was from Jeff *** our service tech that said I may get a call. Our customers are serviced by our field staff in this case Jeff *** and follow up regarding a service visit is done by the same service tech Jeff ***. It was also brought to my attention today from Rachel in our office when Mr. called Jeff *** returned that call. We do irrigation system winterization from September 15 to November 17th. We had 8 full days of winterization in the City of Bloomington in time frame. We winterized 15 Accounts on November 8th 6 additional Bloomington locations. We had two with damage when we arrived. Unfortunately this can happen. We accept call ins from customers during the entire winterization season and try to fill the days out in the same city by calling with our staff. All of the days between September 15th to November 17 are available to Mr. . The earlier the contact the more available the schedule.
I am rejecting this response because:
I placed 3 separate calls to Rachael who each time said she would forward the message and was surprised that I hadn't received a call back specifically mentioning someone named Jeff. Obviously, she or someone threw the request for call backs away.
Since this is now a he said/she said issue and I have no way to prove I made the calls I give up.
By the way, I was never given a September winterization date. I always took the earliest date I could get. I think someone is not being truthful with the owner but they're his employees so he can decide what or who he wants to believe.
Please forward this to the owner and then you can close the account. I'll use social media to let others know of the I problems I've had with this company.
Thanks for your help.