Professional Warranty Service Corporation

[redacted] , Please take another look at my detailed response to you dated December 7, I sent you a copy of the warranty document applicable to the [redacted] home, I included a copy of the Home Builder's Limited Warranty Registration Form executed by **and [redacted] dated 6/23/and in my narrative, I explained the role as Program Administrator for Professional Warranty Service Corporation as it relates to the [redacted] Homes Home Builder's Limited WarrantyThe Limited Warranty Validation Form that ** [redacted] shared with you also states that Professional Warranty Service Corporation is the program AdministratorOn this homeowner's behalf, I researched our files and identified the General Liability Insurance Carrier for [redacted] Homes at the time **and [redacted] closed escrow on their homeI sent their claim for construction defects to [redacted] Insurance Company, an affiliate of [redacted] NAAnd the Insurer has sent **and [redacted] an explanation of their coverage determinationProfessional Warranty Service Corporation does not make the coverage determination and is not an insurerI have assisted **and [redacted] as the administratorIf this builder was a viable entity, I would assist them with the available mediation and / or arbitration processThe builder is no longer in business and this is why I assisted them in locating the builder's insurerI have attached a copy of the letter I received from the builder's insurer which states the insurer's coverage determinationPrior to your response to **and [redacted] ***, I request you take another look at my initial response to you including the warranty document and the registration form executed by **and [redacted] ***I do hope you will agree that I have assisted this homeowner in the exact manner stated in the warranty documentIf not, please feel free to contact me again

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:When we bought the home, builder told me to go to PWSC if any issue arises I never read any fine prints on limited warrantyI didn't know what games builders play like thisI just want by the page which put PWSC name and told us to go to PWSC when any issue arises
Regards,
*** ***

*** ***, Thank you for your time on the telephone today Professional Warranty Service Corporation (PWSC) administers different types of Builder Warranties Some of the warranties are insured by an insurer and some of the builder warranties are basically self-insured All
of them offer the arbitration process to resolve issues related to the warranty The Home Builder’s Limited Warranty which is the warranty *** Homes elected to have PWSC send to **and *** *** is not an insured warranty While this homeowner sent you a copy of the Limited Warranty Validation Form, they apparently did not send you a copy of the Home Builder’s Limited Warranty, I have attached a copy Please take a look at the Validation Form that the homeowner sent to you, it identifies PWSC only as the ‘Administrator’ Please take a look at the attached warranty document, page where PWC is identified only as the administrator of the limited warranty provided by the builder I have also attached a copy of the ‘Registration Form’ executed by **and *** *** on 6/23/suggesting they have reviewed and understand the Home Builder’s Limited Warranty. **and *** *** submitted their request for warranty service (also attached) via the PWSC web site on November 9th Once reviewed and confirmed the type of warranty document issued, I verified the builder was out of business We took another step on behalf of **and *** *** and found that *** Insurance Company was the General Liability Insurer at the time they purchased their home PWSC never denied coverage, PWSC identified the builder’s insurer and filed a claim on behalf of this homeowner Please see my letter dated November 11, to **and *** *** letting them know what we had done for them A claim was opened (Claim Number ***-***) by the insurer PWSC nor I would make any determination of coverage but please note that I did move forward in an attempt to assist the above homeowner and I do suspect they have heard directly from the builder’s insurer The homeowner’s request was received on Monday, November 9th and our response was mailed on November 11th Our response included contact information for the builder’s insurer I hope you would agree that our turn-around time of less than hours was responsive to the request and that as the program administrator, we were as responsive as we could be based on this builder’s Home Builder’s Limited Warranty Please review this e-mail and the attachments and contact me with any questions. Thank you for the opportunity to respond and your time on the telephone today. Dick Richard *W***Senior Vice President - Warranty Services

[redacted],
Please take another look at my detailed response to you dated December 7, 2015. I sent you a copy of the warranty document applicable to the [redacted] home, I included a copy of the Home Builder's Limited Warranty Registration Form executed by **. and [redacted] dated 6/23/2008 and in my narrative, I explained the role as Program Administrator for Professional Warranty Service Corporation as it relates to the [redacted] Homes Home Builder's Limited Warranty. The Limited Warranty Validation Form that **. [redacted] shared with you also states that Professional Warranty Service Corporation is the program Administrator. On this homeowner's behalf, I researched our files and identified the General Liability Insurance Carrier for [redacted] Homes at the time **. and [redacted] closed escrow on their home. I sent their claim for construction defects to [redacted] Insurance Company, an affiliate of [redacted] NA. And the Insurer has sent **. and [redacted] an explanation of their coverage determination. Professional Warranty Service Corporation does not make the coverage determination and is not an insurer. I have assisted **. and [redacted] as the administrator. If this builder was a viable entity, I would assist them with the available mediation and / or arbitration process. The builder is no longer in business and this is why I assisted them in locating the builder's insurer. I have attached a copy of the letter I received from the builder's insurer which states the insurer's coverage determination. Prior to your response to **. and [redacted], I request you take another look at my initial response to you including the warranty document and the registration form executed by **. and [redacted]. I do hope you will agree that I have assisted this homeowner in the exact manner stated in the warranty document. If not, please feel free to contact me again.