Professional Water Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Contrary to the statement that checks and balances are in place to assure that the customer knows about additional expenses is not true and didn't happen The salesman who is probably paid on commission even held back that we would be buying salt A minor expense compared with approximately $per year for filters And no one from the company followed up with me to verify that I was aware of additional costs So while the company offered me first year filters free for a "misunderstanding" I have the same maintenance fee next year and every year Believe me, there was no misunderstanding There would've been the loss of a sale had I been told and the salesman has probably experience that in the past Regards, [redacted]

Since installation our drinking water tastes better and our overall water quality greatly improvedWe feel more comfortable knowing that the harmful chemicals which one existed in our water have now been removedYour staff was very courteous, prompt and knowledgeable, and we were very happy to be able to deal with them

Although Professional Water Services strongly denies the validity of this claim, we’d be happy to cooperate with the customer and make a good faith effort to resolve the dispute by sending out die $Gift Card immediatelyWe’d also like to apologize for the miscommunication in the store.As a fourth generation, family owned business we have been serving the tri-state area for over forty yearsWe take pride in the quality of our equipment and the quality of our installation, service and response timeProfessional Water Services! Incprimary goal is to achieve absolute customer satisfactionWe believe that by acting in good faith, we have amicably resolved this complaint in its entirety.Sincerely,Jacob B.General Manager

The service we received was excellent and the salesman was very considerateThe Rainsoft system works amazingBelieve it or not it is actually making our skin softer and we have already cut back on the soap productsIts truly amazing what clean, pure water can do and puts us at ease knowing whats going in our bodies

Professional Water Services has addressed any and all of the customer's minor service issues directly related to yearly maintenance over the last four years immediately and at no additional charge to the customer, None of these issues had involved damage.Before April 4th 2016, the customer's unit was successfully and functionally installed for over four years without any issue related to the damage that incurredThe home was assessed on April 8th and the customer's system was completely repaired on April 14th of at no charge to the customer.As a fourth generation, family owned business we have been serving the tri-state area for over forty yearsWe take pride in the quality of our equipment and the quality of our installation, service and response timeProfessional Water Services, Incprimary goal is to achieve absolute customer satisfactionWhile we understand that some prized personal items like baseball cards cannot be replaced, we are currently working with the customer to address their losses.Sincerely,The Staff of Professional Water Services, Inc

We would like to take the time to thank you for the rain soft water systemIt really has made a difference in our house and in our livesWe think you have a great product that helps with the value of our house, condition of our drinking water, & provides healthy water in our houseWe still recommend your product to our friends based on you professionalism and on the product it selfGreat Company!

Why we love our Rain Soft system?
We have only had our system for less than thirty days and we have already saved on soap! This is in the dishwasher, clothes washer and shower!! I have always had dry skin, what a difference, no more itchingMy husband harsh beard and now it is so much easier to trimMy hair is also much softer now

My wife constantly comments of the smoothness and silkiness of her skinThe fact she uses little or none of skin lotions is also to be praisedCoffee and other beverages made with the filtered water is much more tastySavings we see from not purchasing soaps, detergents and other cleaning products are already helping pay for the systemHaving the system installed was a great decision!

As the customer noted, we are very thorough throughout our in-home presentationWe answer any and every question asked of us truthfullyIn addition to our in-home representative reviewing maintenance, our sales contract also states filters are not included in the lifetime warrantyOur installer
also reviews the I maintenance with the customer after their installation is completeDue to the misunderstanding, Professional Water Services has offered to cover the annual maintenance of $plus tax for one year.As a fourth generation, family owned business we have been serving the tri-state area for over forty yearsWe take pride in the quality of our equipment and the quality of our installation, service and response timeProfessional Water Services, Incprimary goal is to achieve absolute customer satisfactionWhile we understand that the in-home representative may not have reviewed the maintenance, we also have the appropriate checks and balances to insure that each customer clearly understands the maintenance recommendations.Sincerely,The Staff of Professional Water Services, Inc

My husband and I were worried about the quality of the water where we livedIt had a bad taste and ruined the inside of the dishwasherWhen we got a phone from one of the Rainsoft representatives to have our water tested we said yesWe were really impressed by the salesman and the tests he did on the water and showed us how we would save money by using less soaps/detergentsWe had the system put in immediately and noticed the difference in the taste of the water right awayThe water doesn't have a bad odor of a foul taste anymoreWe have now gone out and bought a new dishwasher and don't have to worry about it being ruined by the hard water and chemicals in itI would recommend this system to everyone

We are happy with our Rain-soft Water Filtration SystemMy husband and I joke that we have become "water snobs" because we enjoy the taste of the water so much It tastes as good as bottled water, if not better and we have the comfort of it always being provided in our homeOur salesman was extremely thorough and never once did I feel the high-pressure pitch you get often when salesman come into your homeOur bath and shower water does not stain our tub like the old water, and I feel better bathing my children at nightWe also are happy with the Soap Products package, as well, and with the exception of baby soap and tear free shampoo for the kids, we use that exclusivelyMy kids have sensitive skin and after bathing them they no longer have bumpy or irritatedWe've notice how softer their skin has become specifically using the water and the soap products, and we are very happy about thatI have been recommending they system to many people since we have gotten oursWe truly feel this was a great investment with our moneyAlso I appreciate Professional Water Service flexibility and affordability in making this water system something we could put into our home and not feel overwhelmed and stressed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Contrary to the statement that checks and balances are in place to assure that the customer knows about additional expenses is not true and didn't happen.  The salesman who is probably paid on commission even held back that we would be buying salt.  A minor expense compared with approximately $300 per year for filters.   And no one from the company followed up with me to verify that I was aware of additional costs.  So while the company offered me first year filters free for a "misunderstanding" I have the same maintenance fee next year and every year.  Believe me, there was no misunderstanding.  There would've been the loss of a sale had I been told and the salesman has probably experience that in the past.  
Regards,
[redacted]

Although Professional Water Services strongly denies the validity of this claim, we’d be happy to cooperate with the customer and make a good faith effort to resolve the dispute by sending out die $20 Gift Card immediately. We’d also like to apologize for the miscommunication in the store.As a...

fourth generation, family owned business we have been serving the tri-state area for over forty years. We take pride in the quality of our equipment and the quality of our installation, service and response time. Professional Water Services! Inc. primary goal is to achieve absolute customer satisfaction. We believe that by acting in good faith, we have amicably resolved this complaint in its entirety.Sincerely,Jacob B.General Manager

Since installation our drinking water tastes better and our overall water quality greatly improved. We feel more comfortable knowing that the harmful chemicals which one existed in our water have now been removed.
Your staff was very courteous, prompt and knowledgeable, and we were very happy to be able to deal with them.

We have experienced many positive benefits after installing the Rainsoft system. Our skin is much softer and we have already cut the amount of lotions/shampoos we use in half. The shower stalls stay much cleaner for a much longer time. And now our clothes are much cleaner and even feel softer. We are very happy we made the decision to go with Rainsoft water treatment system.

We would like to take the time to thank you for the rain soft water system. It really has made a difference in our house and in our lives. We think you have a great product that helps with the value of our house, condition of our drinking water, & provides healthy water in our house. We still recommend your product to our friends based on you professionalism and on the product it self. Great Company!

Professional Water Services has addressed any and all of the customer's minor service issues directly related to yearly maintenance over the last four years immediately and at no additional charge to the customer, None of these issues had involved damage.Before April 4th 2016, the customer's unit...

was successfully and functionally installed for over four years without any issue related to the damage that incurred. The home was assessed on April 8th 2016 and the customer's system was completely repaired on April 14th of 2016 at no charge to the customer.As a fourth generation, family owned business we have been serving the tri-state area for over forty years. We take pride in the quality of our equipment and the quality of our installation, service and response time. Professional Water Services, Inc. primary goal is to achieve absolute customer satisfaction. While we understand that some prized personal items like baseball cards cannot be replaced, we are currently working with the customer to address their losses.Sincerely,The Staff of Professional Water Services, Inc.

#[redacted] Professional Water Services will continue to address any and all of the customer's minor service issues at no charge to the customer. We have also directed the customer to the original installer and his insurance for the issues involving compensation for damages. As a fourth generation,...

family owned business we have been serving the tri-state area for over forty years. We take pride in the quality of our equipment and the quality of our installation, service and response time. Professional Water Services, Inc. primary goal is to achieve absolute customer satisfaction.Sincerely,The Staff of Professional Water Services, Inc.

We will keep this system for the rest of our lives. It makes cleaning and washing our clothes so much easier. Our skin feels much softer and our hair feels so silky now. The water tastes spectacular, we cannot get enough of it. The other day I made Dunkin Donuts coffee and it actually tasted like DD's. We recommend this system to everyone.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]