Professional Wedding Albums

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Professional Wedding Albums regarding complaint ID [redacted] Regards, [redacted] ***

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Professional Wedding Albums regarding complaint ID [redacted] However, the company is continuing to advertise on-line about the same service it charged me for but never accomplished I believe there is evidence that the business is running (at least the album repair portion of the business) as a scam For example, the company waited a long enough period (after accepting my credit card payment in advance) to indicate its inability to perform the repair work that it was too late for my credit card company to dispute the charge I had hoped that the Revdex.com would be able to confirm to me that there have been similar complaints Also, is there any advice as to further actions a consumer like me can take? Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] This issues has not been resolvedIt has been over monthsI have been lied to over and overMy money has been stolenI have been in business for yearsI have never had an experience like this before This makes he look good to my clients

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Professional Wedding Albums regarding complaint ID
***
Regards,*** ***

*** *** order was sent in two shipments, on August 4th and on September 18thMr*** was notified that the second portion of the order was on backorder Both have been confirmed as received by Mr*** and the order is complete

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Professional Wedding Albums regarding complaint ID
***. However, the company is continuing to advertise on-line about the same service it charged me for but never accomplished. I believe there is evidence that the business is running (at least the album repair portion of the business) as a scam. For example, the company waited a long enough period (after accepting my credit card payment in advance) to indicate its inability to perform the repair work that it was too late for my credit card company to dispute the charge. I had hoped that the Revdex.com would be able to confirm to me that there have been similar complaints. Also, is there any advice as to further actions a consumer like me can take?
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Professional Wedding Albums regarding complaint ID...

[redacted].
Regards,[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Professional Wedding Albums regarding complaint ID...

[redacted].    However, the company is continuing to advertise on-line about the same service it charged me for but never accomplished.  I believe there is evidence that the business is running (at least the album repair portion of the business) as a scam.  For example, the company waited a long enough period (after accepting my credit card payment in advance) to indicate its inability to perform the repair work that it was too late for my credit card company to dispute the charge.    I had hoped that the Revdex.com would be able to confirm to me that there have been similar complaints.  Also, is there any advice as to further actions a consumer like me can take?   
Regards,
[redacted]

I ordered an album for a bride, 7 weeks ago, and still have not received the album. Apparently it is in the process of being shipping. The binder and mats came, but the pages did not. You have to keep e-mailing them for updates, and they MIGHT get back to you. They do not inform you when your order is backordered, like all other professional companies I have ever worked with. They do not care! The package has been attempted to be delivered twice and since I also work a normal job, I have not been there. They refused to redirect the package to a [redacted] fecility for easier pick-up that I now have to do. This company does not care about their customers or their customer service. I was told that albums take 2-3 weeks to arrive in full, it is not SEVEN, 7, weeks, and I still do not have everything to put together the album for this bride! They do not compensitate for their mistakes. I was told by the customer service agent, that my actions and e-mails were childish. Anything that required customer service is not childish, all you have to do is keep your customers. No wonder they are going out of business, or at least they should be. This company is horrible! I will NEVER EVER use them again and I suggest that no one else does either. They do not stick to what they say they are going to do. My suggestion is that you find someone else to order your albums from! When I told them that I was about to move, they didn't care that the album and everything was back ordered, I was told them you will need to have someone there to pick it up, that they would not change the shipping. A lot of things can change in SEVEN weeks!

I used this company to order a new album because 20+ years ago, the album I ordered used a material that deteriorated. It took longer to get and I have been double billed and for over a month have been trying to get someone to return my calls and emails. Very disappointed. Also, the writing comes off on the cover.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Professional Wedding Albums regarding...

complaint ID [redacted].    However, the company is continuing to advertise on-line about the same service it charged me for but never accomplished.  I believe there is evidence that the business is running (at least the album repair portion of the business) as a scam.  For example, the company waited a long enough period (after accepting my credit card payment in advance) to indicate its inability to perform the repair work that it was too late for my credit card company to dispute the charge.    I had hoped that the Revdex.com would be able to confirm to me that there have been similar complaints.  Also, is there any advice as to further actions a consumer like me can take?   
Regards,
[redacted]

[redacted]
We appreciate your feedback regarding the two small wedding albums remaining on your order. They have been backordered and will be shipped to you as soon as they arrive. We apologize for the inconvenience and appreciate your patience. We will email a tracking number for shipping...

as soon as they are shipped. We had responded to your previous inquiry, hopefully that message has reached you. If not you may want to check your "spam" settings on your email.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Professional Wedding Albums regarding...

complaint ID [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This issues has not been resolved. It has been over 3
months. I have been lied to over and over. My money has been stolen. I have
been in business for 27 years. I have never had an experience like this before.
This makes he look good to my clients.

Review: Mailed my daughter's wedding album to be refurbished on Feb. 16 and paid that day $285.90 with my [redacted] credit card. I received one email in March wanting another $25 and telling me that I should receive the album in about 2 weeks. I haven't received it yet and have sent numerous emails and tried calling several times and always get a voicemail where I have left several messages. They have not responded to anything. I also received my [redacted] credit card statement yesterday and they tried to charge me the same amount again.Desired Settlement: I wish to receive the album that I mailed to them. If not I want a refund.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Professional Wedding Albums regarding complaint ID [redacted].

Regards,

I used this company to order a new album because 20+ years ago, the album I ordered used a material that deteriorated. It took longer to get and I have been double billed and for over a month have been trying to get someone to return my calls and emails. Very disappointed. Also, the writing comes off on the cover.

I ordered an album for a bride, 7 weeks ago, and still have not received the album. Apparently it is in the process of being shipping. The binder and mats came, but the pages did not. You have to keep e-mailing them for updates, and they MIGHT get back to you. They do not inform you when your order is backordered, like all other professional companies I have ever worked with. They do not care! The package has been attempted to be delivered twice and since I also work a normal job, I have not been there. They refused to redirect the package to a [redacted] fecility for easier pick-up that I now have to do. This company does not care about their customers or their customer service. I was told that albums take 2-3 weeks to arrive in full, it is not SEVEN, 7, weeks, and I still do not have everything to put together the album for this bride! They do not compensitate for their mistakes. I was told by the customer service agent, that my actions and e-mails were childish. Anything that required customer service is not childish, all you have to do is keep your customers. No wonder they are going out of business, or at least they should be. This company is horrible! I will NEVER EVER use them again and I suggest that no one else does either. They do not stick to what they say they are going to do. My suggestion is that you find someone else to order your albums from! When I told them that I was about to move, they didn't care that the album and everything was back ordered, I was told them you will need to have someone there to pick it up, that they would not change the shipping. A lot of things can change in SEVEN weeks!

Review: On June 13th 2014 I purchased three custom made wedding albums.

To date only one album has been delivered. The other two have not.

Business is not responding to my inquires.Desired Settlement: I either want my money back for the two albums not delivered or give me a reasonable delivery date.

Business

Response:

[redacted]

We appreciate your feedback regarding the two small wedding albums remaining on your order. They have been backordered and will be shipped to you as soon as they arrive. We apologize for the inconvenience and appreciate your patience. We will email a tracking number for shipping as soon as they are shipped. We had responded to your previous inquiry, hopefully that message has reached you. If not you may want to check your "spam" settings on your email.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] This issues has not been resolved. It has been over 3

months. I have been lied to over and over. My money has been stolen. I have

been in business for 27 years. I have never had an experience like this before.

This makes he look good to my clients.

Business

Response:

[redacted] order was sent in two shipments, on August 4th and on September 18th. Mr. [redacted] was notified that the second portion of the order was on backorder. Both have been confirmed as received by Mr. [redacted] and the order is complete.

Review: We sent in our old wedding album cover to be recovered to their address in Stafford, VA (we found their business through their website [redacted]). We initially mailed it to them in January of 2014 and were charged $282 on our credit card at that time. The album cover was returned to us "not deliverable - addressee refused delivery" in May 2014 at which time we contacted the company and communicated with [redacted] via email and he assured us there had been a mistake so we resent the album cover back to the Stafford, VA address. We emailed in June 2014 to double check that they had received it and again corresponded with [redacted] who stated he would check and let us know if there was a problem. Although we attempted several times over the months to email [redacted] again and again when we didn't receive our album cover, we did not get a reply. Finally, on July 10, 2015 we received an email from the company's email address ([redacted]) that they were unable to recover our album "due to an extended issue with our supplier/manufacturer" and they sent our album cover back to us (which we did receive). The email also stated that if we had been charged, they would issue a refund. I have yet to see a refund and have called and emailed them several times with no response. I have contacted my credit card company but because the initial charge was in January 2014, they are unable to help me.Desired Settlement: I would like my $282 refunded. I understand that sometimes suppliers are unreliable and I have no real issue not having the service completed and I appreciate that they returned my old album cover, but obviously I want my money back since no service was completed and they had my album cover for over a year.